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Norus Providencia

Property class: 3.5

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Photo gallery for Norus Providencia

A modern living room with a flat-screen TV, glass coffee table, and a sofa. - Norus Providencia (Santiago)
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A modern kitchen with a built-in refrigerator, granite countertops, wooden cabinets, and a coffee maker. - Norus Providencia (Santiago)
A building with a sign reading "Vida Bella Vista" and a potted plant in front. - Norus Providencia (Santiago)
A hotel room with a bed, a glass coffee table, a chair, and a view of the outside. - Norus Providencia (Santiago)
Located close to La Chascona and Santa Lucia Hill, Norus Providencia provides a terrace and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Apartment, 1 Bedroom

A hotel room with a large bed, a television mounted on the wall, and a view of the outside balcony.

Executive Apartment, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Futon

View all photos for Family Apartment, 2 Bedrooms

A modern living room with a flat-screen TV, glass coffee table, and a sofa.

Family Apartment, 2 Bedrooms

  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Twin Futon

View all photos for Executive Apartment, 2 Bedrooms

A hotel room with a large bed, a nightstand with a lamp, and a view of the outdoors through a window.

Executive Apartment, 2 Bedrooms

  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Futon

About the neighborhood

Located in Bellavista, a neighborhood in Santiago, Norus Providencia is near the airport and near a boardwalk/promenade. Costanera Center and Parque Arauco Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Santa Lucia Hill and Plaza de la Constitucion. La Chascona and Palacio de la Moneda are two other places to visit that come recommended. Visit our Santiago travel guide
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Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana, 7520441

What's nearby

  • A bustling street with outdoor cafes, colorful buildings, and graffiti.
    Chilean National Zoo
    1 min walk - 0.1 miles
  • A large white statue on a pedestal with people around it.
    Santiago Metropolitan Park
    1 min walk - 0.1 miles
  • A wooden staircase with metal railings, surrounded by greenery and ivy.
    La Chascona
    5 min walk - 0.3 miles
  • A large horse sculpture with a mosaic mural in the foreground.
    Patio Bellavista
    7 min walk - 0.4 miles
  • A historic brick building with ivy-covered walls and a wrought iron gate.
    Santa Lucia Hill
    20 min walk - 1.1 miles

Getting around

  • Salvador Station
    11 min walk
  • Santiago Central Station
    23 min drive
  • Santiago Intl. Airport (SCL)
    17 min drive

Restaurants

  • Centro Gastronómico y Cultural Bellavista
    5 min walk
  • Café del Puente
    5 min walk
  • Starbucks
    4 min walk
  • Maddox Restaurante
    5 min walk
  • Tlayolli
    4 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Secured, covered extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 33 lbs per pet)
  • Pets stay free
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: USD 300 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near the airport
  • Near the boardwalk/promenade

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 15 units
  • 5 floors
  • Built in 2010
  • Renovated - March 2025
  • Traditional architecture
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Covered extended parking fee: USD 12 per day
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Futon bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Norus Providencia pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of USD 300 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Norus Providencia?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Norus Providencia?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Norus Providencia provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Norus Providencia located?

Located in Bellavista, this apartment building is within 1 mi (2 km) of La Chascona and Santa Lucia Hill. Plaza de la Constitucion and Costanera Center are also within 3 mi (5 km). Salvador Station is 11 minutes by foot and Baquedano Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Norus Providencia Reviews

8.2

Very Good

8.0

Cleanliness

8.8

Location

7.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 34 out of 68 reviews
Rating 8 - Good. 19 out of 68 reviews
Rating 6 - Okay. 5 out of 68 reviews
Rating 4 - Poor. 4 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

Reviews

Verified review

4/10 Poor

Disliked: Communication

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Stayed 6 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, communication
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com. During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance. I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided. A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs. Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
Toiletseat only 30 cm above floor.
Worn fabrics all over the apartment.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
Localização tranquila. Nada de barulho. Não tem ar condicionado nos quartos, mas tem aquecedor. Poderia ter mais cobertas e um pouco mais de qualidade. No mais tudo foi bom.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Si estas en chile esta es una excelente opción. Apartamento amplio con cocinetta completa (lo único que le falta son cafeteras porque parece que en suramerica usan cafe instantáneo y no del otro tipo. Hay un tema con la capacidad de los termos fe calentar agua para el baño que no fue para nosotros un problema ya que nos organizamos y teníamos 2 habitaciones. La atención al cliente excelente. Ubicación muy buena.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente ubicación, muy cómodo y accesible
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Liked: Cleanliness
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
Stayed 2 nights in Jun 2021
Verified review

4/10 Poor

Disliked: Cleanliness

Decepcionante

Al llegar a la habotacion este tenia sus sabanas sucias con pelos y pelusas el sofa estaba en muy mal estado al sentar se sentian los palos y esta muy suelto, La tv muy pequeña y esta ubicada al lado de la ventana con el reflejo del sol no se aprecia bien. Me toco un dia con mucha bulla de martillos, taladro, etc...
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Sin problemas, cómodo y privado
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Excelentes habitaciones, lugar muy seguro
Stayed 3 nights in Feb 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos excelente en el dpto. Muy lindo y comodo. Hay diversos utensillos de cocina para poder preparar lo que uno quiera.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper el departamento cumplió con lo esperado
Stayed 1 night in Jan 2020