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NH Collection Santiago Casacostanera

4.0 star property
Pet-friendly Santiago hotel connected to a shopping center, steps from Casacostanera

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Photo gallery for NH Collection Santiago Casacostanera

Premium Room, City View | 1 bedroom, in-room safe, desk, blackout drapes
Reception
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Exterior
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Fan
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room, City View

View from room

Superior Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Fan
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium Room, City View | 1 bedroom, in-room safe, desk, blackout drapes

Premium Room, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Fan
Separate bedroom
Blackout drapes/curtains
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Fan
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098

What's nearby

  • Casacostanera - 1 min walk - 0.0 miles
  • Costanera Center - 3 min drive - 1.6 miles
  • KidZania Santiago - 4 min drive - 1.8 miles
  • Parque Arauco Mall - 4 min drive - 1.5 miles
  • San Cristobal Hill - 14 min drive - 5.1 miles

Getting around

  • Military Academy Station - 3 min drive
  • Hospitales Station - 10 min drive
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Millefleur Café Bistró - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Carnal Prime - ‬4 min walk
  • ‪Dondoh - ‬1 min walk
  • ‪Osaka Santiago - ‬4 min walk

About this property

NH Collection Santiago Casacostanera

Upscale hotel near Parque Arauco Mall
Located close to Casacostanera and KidZania Santiago, NH Collection Santiago Casacostanera provides shopping on site, dry cleaning/laundry services, and a 24-hour gym. Be sure to enjoy a meal at Restaurante, the on-site restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A 24-hour front desk, tour/ticket assistance, and concierge services
  • A water dispenser, free newspapers, and an elevator
Room features
All 84 rooms include comforts such as pillow menus and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Heating and fans
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Flat-screen TVs with cable channels
  • Eco-friendly cleaning products, coffee/tea makers, and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 36 for adults, and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

Frequently asked questions

Is NH Collection Santiago Casacostanera pet-friendly?

Yes, NH Collection Santiago Casacostanera allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of USD 35 per accommodation, per night. Service animals are exempt from fees.

What time is check-in at NH Collection Santiago Casacostanera?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at NH Collection Santiago Casacostanera?

Check-out is at noon.

Does NH Collection Santiago Casacostanera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is NH Collection Santiago Casacostanera located?

Located in Vitacura, this hotel is within 2 mi (3 km) of Casacostanera, Parque Arauco Mall, and Parque Araucano. Costanera Center and KidZania Santiago are also within 2 mi (3 km).

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NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 248 reviews
Rating 8 - Good. 60 out of 248 reviews
Rating 6 - Okay. 20 out of 248 reviews
Rating 4 - Poor. 20 out of 248 reviews
Rating 2 - Terrible. 7 out of 248 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2025

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 3 nights in Apr 2025

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. In the middle of the highest end mall in Santiago
Stayed 3 nights in Mar 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay when visiting Santiago!
Stayed 1 night in Nov 2024

8/10 Good

severino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Feb 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terms of value, comfort, convenience. Nice rooms great breakfast but no spa or pool. Absolutely prime location in Santiago for shopping and dining. If you are planning on being out and about this is the best option in town.
Stayed 5 nights in Feb 2025

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for fair price. Location is amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Great Value for the best location in Santiago! Amazing and proactive staff!
Stayed 13 nights in Dec 2024

10/10 Excellent

Jorge Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by some of the best shops and restaurants in Santiago
Stayed 3 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Hotel very good
Stayed 7 nights in Apr 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Santiago
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is more like a apartment style hotel. It has less staff, but the room is very clean and good size. It is located in a very nice and quite neighborhood and next to a shopping mall. Many good restaurants are in a walking distance. The staff are all very nice and helpful. The breakfast is simple and has good variety. We enjoyed our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super staff

The reception staff are so great and accommodating. Rooms are super comfortable
Stayed 1 night in Dec 2024

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, the area is very nice with lots of dinning options, check in staff at the reception could be a little bit more friendly
Stayed 1 night in Nov 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location beautiful hotel

6/10 Okay

JUAN

Liked: Cleanliness, amenities
Disliked: Staff & service
Unfriendly recepcionist
Stayed 1 night in Apr 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal very attentive
Stayed 2 nights in Jan 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to all the nice areas in Santaigo
Stayed 1 night in Feb 2024

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was awesome, super Comfortable and the shower was great. Checked all the boxes for basic needs. Nice place.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Super good hotel. Quiet, great access to restaurants, shops etc. Rooms are really comfortable with great showers and beds. Super pristine. Would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Juan pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and rooms

Amazing location, easy checkin, great rooms, very new. Will vome again for sure
Stayed 2 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxx
Stayed 2 nights in Dec 2024