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Mandarin Oriental, Santiago

5.0 star property
Family fun on the slopes, near Parque Arauco Mall

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite, 1 King Bed | Living area | Flat-screen TV
Seasonal outdoor pool, pool umbrellas
Building design
1 bedroom, premium bedding, down comforters, minibar
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Breakfast available
  • Parking included
  • Bar

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Terrace

1 bedroom, premium bedding, down comforters, minibar

Grand Suite, 1 King Bed, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 144 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, down comforters, minibar

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, Terrace

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, premium bedding, down comforters, minibar

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 122 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, down comforters, minibar

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Panoramic Suite, 1 King Bed

Panoramic Suite, 1 King Bed | Dining room

Panoramic Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 141 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.4 miles
  • KidZania Santiago - 12 min walk - 0.7 miles
  • Clinica Alemana - 2 min drive - 1.3 miles
  • Costanera Center - 3 min drive - 1.7 miles
  • Plaza de Armas - 8 min drive - 5.2 miles

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Luxury family-friendly hotel near Parque Arauco Mall
Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar, and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • An electric car charging station, express check-out, and babysitting (surcharge)
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 310 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (16,738 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

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Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 595 out of 847 reviews
Rating 8 - Good. 163 out of 847 reviews
Rating 6 - Okay. 53 out of 847 reviews
Rating 4 - Poor. 17 out of 847 reviews
Rating 2 - Terrible. 19 out of 847 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Excellent place to stay
Stayed 3 nights in May 2025

10/10

Great hotel and location
Stayed 5 nights in Mar 2025

10/10

Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.
Stayed 3 nights in May 2025

10/10

Very accommodating, attentive, and clean
Stayed 3 nights in Mar 2025

10/10

Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Stayed 3 nights in Mar 2025

10/10

Lovely hotel with very friendly and professional team. Really enjoying our stay
Stayed 1 night in Feb 2025

10/10

Fantastic place
Stayed 2 nights in Jan 2025

10/10

The hotel is in very good condition. The staff were friendly and helpful. Also, the hotel is close to many restaurants.
Stayed 1 night in Feb 2025

10/10

Beautiful property, comfortable room.
Stayed 3 nights in Jan 2025

10/10

Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Stayed 3 nights in Feb 2025

10/10

Excellet service, personal Vicente is a excellent person and very professional, thank you
Stayed 3 nights in Apr 2025

6/10

Hotel staff thinks that they
Stayed 3 nights in Mar 2025

10/10

Amazing hotel. The pool is everything. Great mall with restaurants within walking distance. Great breakfast.
Stayed 3 nights in Jan 2025

10/10

Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.
Stayed 3 nights in Nov 2024

10/10

Amazing
Stayed 2 nights in Feb 2025

10/10

Great service, very friendly staff, spacious rooms, very clean and nice pool area.
Stayed 1 night in Nov 2024

10/10

If I could rate this property, 100 stars I would. From the professionalism and courtesy of the hotel, staff, to the beauty of the hotel, there is no better place to stay.
Stayed 5 nights in Jan 2025

10/10

Nice luxury hotel
Stayed 2 nights in Oct 2024

10/10

Consistently amazing service. Perfect room quality with outstanding view. Luxurious.
Stayed 3 nights in Dec 2024

10/10

Amazing hotel! The pool is gorgeous. The food is great and the service is excellent. Beautiful view of the pool from my room. This is one of those rare hotels where it is better to be in a room on a LOW floor, which gives you a better view of the beautiful pool and waterfall. I have stayed at hotels all over the world, and this one ranks in the top 3 for sure.
Stayed 4 nights in Jan 2025

10/10

This hotel is the very best hotel I have ever stay at! This is a big compliment as I have stayed on every continent. Absolutely amazing!!!
Stayed 1 night in Dec 2024

10/10

Seriously, the best hotel on the planet. I have been to 50 countries, many multiple times. Absolutely the #1! The Christmas decor was incredible. Staff, concierge, cleaners, restaurant, all amazing. Delicious food.
Stayed 3 nights in Dec 2024

10/10

The property is close to a Mall.The Breakfast was good AND THE STAFF WAS VERY ATTENTIVE. I DEFINITELY WOULD STAY HERE AGAIN WHEN IN SANTIAGO,CHILE.
Stayed 4 nights in Dec 2024

10/10

Very accommodating. Got room early. Good food. Very helpful.
Stayed 1 night in Dec 2024

6/10

Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles
Stayed 1 night in Feb 2025