The staff was unprofessional and unwelcoming. The bathroom was extremely small, and I repeatedly hit my arms while trying to shower. There were four of us in the room, yet we were given only one towel. When I requested additional towels, the receptionist questioned why I needed more, and I had to explain the situation. The towels were old and visibly worn out. We were also required to leave our room key with the receptionist every time we exited the building, which felt inconvenient and unnecessary. In addition, there was a leak in one of the rooms, and the entire lobby and elevator area were flooded. On a positive note, the location was great, close to restaurants, shops and zocalo and close to where locals hang out, which is exactly the experience we were looking for.