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Vila Galé Santa Cruz

4.0 star property
Eco-certified hotel with 2 restaurants and a full-service spa

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Photo gallery for Vila Galé Santa Cruz

Terrace/patio
View from room
2 bars/lounges, poolside bar
Interior entrance
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Twin Room, Sea View

View from room

Twin Room, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room, Sea View (Single Use)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 23 sq m
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room (Single Use)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 23 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room (with Extra Bed, 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double or Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Double or Twin Room, Sea View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Sea View (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room, Sea View (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Twin Room (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room Single Use, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Double Room Single Use, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
Shower/tub combination
  • 23 sq m
  • Sea view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

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About the neighborhood

Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157

What's nearby

  • Palmeiras Beach - 2 min walk - 0.1 miles
  • Machico Beach - 6 min drive - 4.0 miles
  • Reis Magos Beach - 6 min drive - 4.0 miles
  • Madeira Botanical Garden - 12 min drive - 8.7 miles
  • Funchal Farmers Market - 14 min drive - 9.2 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 7 min drive

Restaurants

  • ‪Cockpit Restaurant Bar - ‬7 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Pizza Hut - ‬7 min drive
  • ‪Alameda - ‬2 min walk
  • ‪Doce Satisfação - Padaria e Pastelaria, Unipessoal - ‬2 min walk

About this property

Vila Galé Santa Cruz

Upscale eco-certified hotel by the ocean
A free breakfast buffet, a poolside bar, and a terrace are just a few of the amenities provided at Vila Galé Santa Cruz. Active travelers can enjoy amenities like cycling and fitness classes at this hotel. Indulge in a massage and a body treatment at the onsite spa. Be sure to enjoy Italian cuisine and more at the two on-site restaurants. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Limo/town car service, bike rentals, and self parking (surcharge)
  • Babysitting (surcharge), a gift shop, and meeting rooms
  • A front-desk safe, a banquet hall, and tour/ticket assistance
Room features
All 262 rooms have comforts such as furnished balconies and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with digital channels and DVD players
  • Daily housekeeping, desks, and phones

All inclusive details

All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (EUR 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Euforia
  • Inevitavel
  • Soul and Blues
  • Versatil

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Hot stone massages
  • Hot tub
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1012

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does Vila Galé Santa Cruz have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Vila Galé Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vila Galé Santa Cruz?

Self parking is available for EUR 10.00 per day.

What time is check-in at Vila Galé Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Vila Galé Santa Cruz?

Check-out is at noon.

Are there all-inclusive benefits at Vila Galé Santa Cruz?

Some rate plans available at this hotel are all-inclusive.

Where is Vila Galé Santa Cruz located?

Situated by the ocean, this spa hotel is steps from Palmeiras Beach, and within 6 mi (10 km) of Quinta Da Junta and Santo da Serra Golf Club. Machico Beach and Santo da Serra Market are also within 6 mi (10 km).

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Vila Galé Santa Cruz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 264 reviews
Rating 8 - Good. 95 out of 264 reviews
Rating 6 - Okay. 23 out of 264 reviews
Rating 4 - Poor. 6 out of 264 reviews
Rating 2 - Terrible. 5 out of 264 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended
Stayed 1 night in Jan 2025

10/10

We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.
Stayed 1 night in Jan 2025

10/10

Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024

8/10

Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Stayed 1 night in Nov 2024

8/10

If you are planning on taking an early morning flight this is probably the best location, just 5 minutes drive from airport. Breakfast was nice with made to order eggs, coffee, variety of fresh fruits and yogurt.
Stayed 1 night in Nov 2024

10/10

Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Stayed 3 nights in Sep 2024

10/10

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Stayed 1 night in Oct 2024

10/10

The property was absolutely lovely. I had no idea there was any renovation going on on the outside until I saw it from my balcony. The workers were extremely quiet. The staff at the front desk offered me a breakfast box since I was leaving early in the morning and accommodated my dietary restriction. My room was upgraded based on my Expedia status. This almost never happens even when I’m eligible for it. If I’m ever back in Madeira, I will definitely be staying here again.
Stayed 1 night in Jan 2025

10/10

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.
Stayed 3 nights in Feb 2024

8/10

Very quiet and convenient
Stayed 2 nights in Feb 2024

10/10

Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023

8/10

Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024

10/10

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023

10/10

Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022

6/10

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023

6/10

Property was clean, easy to find, within walking distance to the airport. It is VERY loud when trying to sleep due to flights overhead. We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159. Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible
Stayed 1 night in Oct 2024

8/10

Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022

10/10

Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Stayed 1 night in Oct 2022

6/10

Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Stayed 1 night in Apr 2023

10/10

The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .
Stayed 20 nights in Feb 2023
This review was submitted before 2018 and has not been verified.

2/10

Modern Jazz was played Incessantly in the public areas. Room smely musty on arrival. The bathroom never lost this odour throughout our stay. Both left with backache after 7 nights on the hardest beds I have slept on in a hotel. No choice of food in the restuarant - it was buffet or nothing, otherwise you had to eat in a bar. Service in the pool bar was very poor - some people gave up waiting for the waiter to appear due to lack of staff. Had to chase reception a number of times to get towels in the room replaced - room staff would take used towels but not replace them.Only the outdoor pool was free to use - had to pay for the Gym, Indoor Pool & Jacuzzi - this is not identified in the description of the hotel. This hotel group is definitely focussed on maximising profit to the detriment of service levels.

6/10

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Stayed 3 nights in Oct 2022

10/10

Stayed 1 night in May 2025

6/10

Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Dec 2024