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SureStay Hotel by Best Western Santa Cruz

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Santa Cruz

A modern room with a large flat-screen TV mounted on a marble wall, two dark blue armchairs, a small round table with a vase of flowers, and a framed picture above the TV. - SureStay Hotel by Best Western Santa Cruz (Santa Cruz)
A swimming pool with a diving board, lounge chairs, and umbrellas. - SureStay Hotel by Best Western Santa Cruz (Santa Cruz)
A hotel room with two beds, a desk with a telephone and papers, a mirror, and a bathroom with a sink and towel rack. - SureStay Hotel by Best Western Santa Cruz (Santa Cruz)
A reception area with a modern design, including a reception desk, two blue chairs, a flat-screen TV, and a wall-mounted fireplace. - SureStay Hotel by Best Western Santa Cruz (Santa Cruz)
A SureStay hotel sign with a clear view of the building and parked cars in the background. - SureStay Hotel by Best Western Santa Cruz (Santa Cruz)
SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Stay connected with free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

A hotel room with two beds, a TV, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

A hotel room with two beds, a television, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a telephone, a chair, a small sofa, and a mirror.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a television, a desk, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, bedside tables, a desk with a chair, a mirror, and a TV.

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

A hotel room with two beds, a desk with a chair, a television, and a bathroom visible through a door.

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located near the beach, SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a neighborhood in Santa Cruz. Santa Cruz Beach Boardwalk is a popular attraction and the area's natural beauty can be seen at Monterey Bay and Capitola Beach. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Santa Cruz travel guide
Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • A historic half-timbered building with a stone facade, surrounded by trees and a red brick sidewalk.
    Ocean Street
    2 min walk - 0.1 miles
  • A street with a clock tower, a tram, and a building with a sign.
    Pacific Avenue
    10 min walk - 0.6 miles
  • A church with a wooden door and a bell tower.
    Mission Santa Cruz
    13 min walk - 0.7 miles
  • A beachside amusement park with a Ferris wheel, a roller coaster, and a building with a red roof.
    Santa Cruz Beach Boardwalk
    3 min drive - 1.2 miles
  • A pier extending into the ocean with a roller coaster in the background.
    Santa Cruz Wharf
    3 min drive - 1.6 miles

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal)
    27 min drive

Restaurants

  • McDonald's
    7 min walk
  • Taqueria Los Pericos
    7 min walk
  • Jack in the Box
    4 min walk
  • Woodstock's Pizza Santa Cruz
    12 min walk
  • Verve Coffee Roasters
    10 min walk

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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Local culture and ecosystem education
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–9:00 PM.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Santa Cruz Reviews

6.6

6.8

Cleanliness

7.4

Location

7.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 245 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 210 out of 1000 reviews
Rating 4 - Poor. 154 out of 1000 reviews
Rating 2 - Terrible. 145 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, room was clean but had some updating that it could use. Breakfast was good. All in all, would stay again!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the location is beautiful
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect price and room for what we needed!!! :)
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and accessible to all areas, breakfast is a plus.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always made to feel welcomed and at home at this SureStay hotel. The beds are comfortable and the rooms are quiet. The location is an safe, easy walk to the downtown shops and restaurants. I look forward to my next stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Waffle iron in addition to continental breakfast. Nice pool. Room was well-decorated, although some paint needs touched up and rust needs removed from the drains.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed, the same cable system I have at home easy to use.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Very clean,
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and the staff are very nice.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcome service.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Staff & service

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025