Ratings based on 647 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Scotts Valley
Posted Feb 26, 2024 on Expedia
It’s gone downhill over the years and doesn’t have the same charm as before or value for what you pay for the rooms.
It went from Port and Truffles, to chips and cookies, to nothing being left in the common area after our latest stay.
We used to look forward to the breakfasts but ours was a half hour late and it’s the first time I’ve had to use a knife to cut up a Eggs Benedict because the English muffin was way overdone.
We also weren’t a fan of the external camera outside with a view of the patio area around the hot tub. It just felt really creepy like you were likely being watched or recorded.
We used to be created warmly by Sagar when we arrived but the lady on duty was just matter of fact about things and not particularly helpful on the parking situation.
We will most likely go back to Carmel as we stayed there earlier and had a better experience.
Comment from Hotel Management
Feb 27, 2024 by Sagar, Hotel Management
Hello Joseph, So sorry to hear about your experience at our Inn. We apologize for the breakfast timing mishaps as well as not having the chips and cookies available for you. We are working on restructuring that portion of the customer experience. As for the camera you had seen it is for safety purposes and does NOT look into any of the rooms patio's. Feel free to reach out to me personally if you would like to come back.
by A verified traveler from sacramento
Posted Jan 6, 2024 on Expedia
Me and my wife were pleasantly surprised. The room was amazing with tons of character and the patio had a jacuzzi tub that was perfect. Throw in complimentary wine and cheese and an amazing breakfast carted into our room to make our stay extra special.
Comment from Hotel Management
Jan 18, 2024 by AM, Hotel Management
Thank you for a great review. We are pleased to hear you enjoyed all the perks our historical inn had to offer. We hope to host you all again in the near future.
by A verified traveler
Posted Dec 29, 2023 on Expedia
Very comfortable rooms and getting to park on site was also a bonus. Easy walk to town.
Comment from Hotel Management
Jan 18, 2024 by AM, Hotel Management
We were honored to host you in historical Inn and look forward to hosting you again soon.
by A verified traveler
Posted Dec 24, 2023 on Expedia
Husband and I enjoyed our getaway! Very kind staff lovely quiet room. Peaceful property. It was lovely!
Comment from Hotel Management
Dec 27, 2023 by AM, Hotel Management
How wonderful it was to host you. We aim for the best service and we are glad we were able to fulfill your stay. We looking forward to hosting you again in the future.
by A verified traveler
Posted Dec 11, 2023 on Expedia
Comment from Hotel Management
Feb 17, 2024 by sp, Hotel Management
Thank you for your review, Please let us know how we can improve...
by A verified traveler
Posted Nov 30, 2023 on Expedia
This was our second time staying here. The place is quiet and very nice and clean. The staff is super friendly and helpful. Complimentary breakfast was really good and served to our room.
Only complaint was that the body wash/shampoo dispenser was completely empty, which I found out after I was already in the shower and wet, so I had to get out to get my own. It's easy to check the levels, so this obviously hadn't been checked in days, which should never happen. I reported it so that they could address the issue and they handled it well.
Comment from Hotel Management
Dec 5, 2023 by sp, Hotel Management
Thanks so much for the great review Scott. We will be sure to rectify any and all issues. See you again soon!
by A verified traveler
Posted Nov 27, 2023 on Expedia
Comment from Hotel Management
Nov 28, 2023 by sp, Hotel Management
Thanks for the great review! See you again soon!!!
by A verified traveler
Posted Nov 11, 2023 on Hotels
Comment from Hotel Management
Nov 14, 2023 by AM, Hotel Management
Thank you for a great review. We look forward to hosting you again in the near future.
by A verified traveler
Posted Nov 3, 2023 on Expedia
The room was very nice and the property was well maintained.
Comment from Hotel Management
Nov 4, 2023 by AM, Hotel Management
Thanks for the amazing review Natalie! We hope to host you again soon!
by A verified traveler
Great stay
Posted Oct 28, 2023 on HotelsA lovely room, beautiful ambiance. tasteful details. We especially enjoyed the fact that it wasn't fully occupied so that we could enjoy having our adult kids over after the wedding to recoup & relive the memories of the weekend. Food was simple but delicious, and not too much food! We would stay there again!
Comment from Hotel Management
Oct 29, 2023 by AM, Hotel Management
Thank you for choosing the Inn at Depot Hill and leaving a wonderful comment. We enjoyed hosting the family and look forward to see you all again!