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Ibis Santa Cruz DE LA Sierra

3.0 star property
Travelers find creative inspiration by day and relaxation by night at this refreshed hotel situated along a vibrant boardwalk and promenade area

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Photo gallery for Ibis Santa Cruz DE LA Sierra

A modern hotel lobby with a reception desk, seating area, and a large glass wall with a sign. - Ibis Santa Cruz DE LA Sierra (Santa Cruz)
Restaurant - Ibis Santa Cruz DE LA Sierra (Santa Cruz)
Miscellaneous - Ibis Santa Cruz DE LA Sierra (Santa Cruz)
A modern interior with a round wooden table, two black chairs, a guitar, and a large window with a city view. - Ibis Santa Cruz DE LA Sierra (Santa Cruz)
Exterior - Ibis Santa Cruz DE LA Sierra (Santa Cruz)
Ibis Santa Cruz DE LA Sierra offers a lively boardwalk location. Relax in the garden, grab coffee at the on-site shop, or work in the 24-hour business center. Enjoy free WiFi and convenient laundry facilities for a comfortable, connected stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Standard Triple Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Santa Cruz, Ibis Santa Cruz DE LA Sierra is near theme parks and near a boardwalk/promenade. Ventura Mall and Las Brisas Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Santa Cruz Zoo and Guembe Biocenter. Looking to enjoy an event or a game while in town? See what's going on at Ramon Tahuichi Aguilera Stadium. Visit our Santa Cruz travel guide
Map
AVENIDA CRISTOBAL DE MENDOZA, Santa Cruz, 0

What's nearby

  • Plaza 24 de Septiembre
    Plaza 24 de Septiembre
    7 min drive - 0.9 miles
  • San Lorenzo Cathedral
    San Lorenzo Cathedral
    11 min drive - 1.3 miles
  • Arenal Park
    15 min walk - 0.8 miles
  • Santa Cruz Zoo
    19 min walk - 1.0 mile
  • Ventura Mall
    9 min drive - 1.8 miles

Getting around

  • Santa Cruz de la Sierra Station
    14 min drive
  • Santa Cruz (VVI-Viru Viru Intl.)
    28 min drive

Restaurants

  • Restaurat Guapurú - Hotel Yotaú
    4 min walk
  • Rue 170
    8 min walk
  • Pollo Diez
    5 min walk
  • Starbucks
    4 min walk
  • La Chapu
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; BOB 70 for adults and BOB 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hardwood flooring in room
  • In-room roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Champagne service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BOB 209 per pet, per stay, plus a deposit of BOB 209 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 132 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BOB 70 for adults and BOB 35 for children
  • Airport shuttle fee: BOB 22 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: BOB 22
  • Pet deposit: BOB 209 per stay
  • Pet fee: BOB 209 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Ibis Santa Cruz DE LA Sierra pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 132 lbs per pet. There's a deposit of BOB 209 per stay and a fee of BOB 209 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Ibis Santa Cruz DE LA Sierra?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Ibis Santa Cruz DE LA Sierra?

Check-out is at noon.

Does Ibis Santa Cruz DE LA Sierra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BOB 22 per vehicle applies.

Where is Ibis Santa Cruz DE LA Sierra located?

Situated near a boardwalk/promenade, this hotel is within 1 mi (2 km) of Santa Cruz Zoo and Plaza 24 de Septiembre. San Lorenzo Cathedral and Ventura Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ibis Santa Cruz DE LA Sierra Reviews

9.4

Exceptional

9.8

Cleanliness

9.0

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 96 out of 120 reviews
Rating 8 - Good. 16 out of 120 reviews
Rating 6 - Okay. 5 out of 120 reviews
Rating 4 - Poor. 1 out of 120 reviews
Rating 2 - Terrible. 2 out of 120 reviews

Reviews

Verified

10/10 Excellent

Kristyne

Liked: Cleanliness, amenities, property conditions & facilities
Well kept. Clean, great staff!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely helpful and attentive. The restaurant was great. Highly recommend.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact we could check in early for a minimal fee. Staff were nice. The room was good but a bit stuffy and the air conditioning unit had a lot of dirt and dust in it. There was also a weird smell that they sprayed that was a bit nauseating. Otherwise the hotel had a great vibe and was decorated tastefully. The breakfast was okay but there should’ve been other options for eggs such as hard boiled.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Predictable, good vibe. Very good bed.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean and comfortable. Check in was easy and fast. Don't know how to use the TV, but everything else is fine
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

I had a great stay at this hotel. It has a good location, within reasonable walking distance to the old town or the restaurant area, though Uber is very easy and cheap. The hotel is good, modern and clean . The ambience is very quiet , I would have liked a more interesting and lively vibe. The room was very spacious and comfortable. The only downside was that my room did not have a mini-fridge. The front desk staff was very helpful and kind.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities
Great value
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great Spot
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Good place in decent area and good price for the area
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

John

Awesome
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
everything was perfect 👌
Stayed 1 night in Nov 2025
Verified

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel with very friendly staff. The staff is superb Very nice neighborhood!!!nice shopping and great restaurants !
Stayed 4 nights in Mar 2023
Verified

8/10 Good

Tristyn

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Rooms are tiny. Coffee makers are not in rooms. Ac works great. Location isn't the best.
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Kristy

Liked: Staff & service
Although the room was clean, it was very musty and wet smelling. Even with the air conditioner running, it did not seem to help. I found it difficult to communicate with the property, even in Spanish, because it took a long time for messages to be answered and the phone numbers for the property did not work. Although I wanted to get airport transportation on arrival and the hotel had my flight information to confirm a transfer, I couldn’t communicate with them when I arrived. I had to get a taxi from the airport. I wanted to like the property but until the musty room and communication gets better, I will likely choose another location on my next visit. Please update the contact information for future guests.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
The food was awesome!! Best fillet mignon I ever had in the year that I have been in Bolivia. The big issue that my wife and I had was the rooms are too small. You hardly have space to open your suitcase. So we cut our intended 5 night stay short and only stayed for 1 night. Another thing I noticed was staff moral seemed very low. Staff members didn't seem too happy to be working there.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and Clean hotel

Very clean, but simple and basic accommodation. Staff are friendly and the food they serve is pretty good, but they charge extra for breakfast and bottled water. Clean, economical, yet stylish place to stay for business or pleasure. There're couple restaurants very near by and a farmacia where bottled water can be purchased. It costs more at the hotel.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calidad precio estupendo. El único inconveniente es que nos tocó una habitación que daba a la carretera y se escuchaba el tráfico todo el tiempo
Stayed 1 night in May 2026