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Outdoor pool
Outdoor pool
Outdoor pool
Desk, blackout drapes, iron/ironing board, free WiFi

Guest reviews

4.4 out of 5 Excellent
982 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Air Conditioning
Business Services
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationOcean Street2 min walk
Popular LocationPacific Avenue12 min walk
Popular LocationSanta Cruz Beach Boardwalk13 min walk
AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)42 min drive

Book online or call:

1-800-675-4318

Rooms are unavailable for your trip dates on AARP Travel Center. Try new dates to check availability.

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About this area

Santa Cruz

Located in Santa Cruz, Hyatt Place Santa Cruz is near the beach. The area's natural beauty can be seen at Monterey Bay and Capitola Beach, while Santa Cruz Beach Boardwalk and Roaring Camp Railroads are popular area attractions. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting.
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Popular Location

What's nearby

  • Ocean Street - 2 min walk
  • Pacific Avenue - 12 min walk
  • Santa Cruz Beach Boardwalk - 13 min walk
  • Monterey Bay National Marine Sanctuary Exploration Center - 16 min walk
  • Santa Cruz Wharf - 18 min walk

Getting around

  • AirportNorman Y. Mineta San Jose Intl. Airport (SJC) - 42 min drive

About this property

Hyatt Place Santa Cruz

An outdoor pool, a bar/lounge, and valet parking are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. All 106 rooms provide conveniences like sofa beds and refrigerators, plus free WiFi and TVs with cable channels. Guests will also find coffee makers, ironing boards, and desks.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Wed, Sep 09 - Thu, Dec 31 (dates are subject to change):
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi, Wired Internet (USD 0 per stay)

Parking and transportation

  • Covered valet parking: USD 15.00 per night
  • Electric car charging station
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Refrigerator
  • Sofa bed

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference space (2500 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Sofa bed

Bathroom

  • Designer toiletries

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for wired Internet in public areas: USD 0 per stay (rates may vary)
  • Covered valet parking fee: USD 15.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Parking height restrictions apply
4.4
Excellent
982 reviews
5 - Excellent
606
4 - Good
268
3 - Okay
61
2 - Poor
29
1 - Terrible
18

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Staff & service, room comfort
The staff was fantastic.... wry kind and friendly but we kept seeing roaches on the coffee desk In our room and it was really gross
Stayed 2 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice
Nice
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good. Due to Covid no daily house keepung or hanging out in the lobbies or hot tub open which was a downer. Also would have liked a self park option instead of forced valet. Clean hotel, friendly people, and good location though.
Stayed 2 nights in Oct 2020

3/5 Okay

Stayed 1 night in Oct 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Fire alarm went off at 6:am Sunday morning. When I called down to the front desk to see what was going on I got no answer. When I went outside to see what was going on it was other guests who said they were told to wait inside the room and if there was actually a fire, the hotel staff would come and knock on doors. No mention of it at check out and when I brought it up I got a half ass apology and they waved the parking fee.
Stayed 1 night in Oct 2020