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Overview of Hotel Paradox, Autograph Collection

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Featured Image
Outdoor pool, cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationOcean Street1 min walk
    Popular LocationPacific Avenue9 min walk
    Popular LocationSanta Cruz Beach Boardwalk7 min drive
    AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)42 min drive

Book online or call:

1-800-675-4318

Rooms are unavailable for your trip dates on AARP Travel Center. Try new dates to check availability.

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About this area

Santa Cruz

Located in Santa Cruz, Hotel Paradox, Autograph Collection is in the city center and near the beach. Santa Cruz Beach Boardwalk and Mystery Spot are notable landmarks, and the area's natural beauty can be seen at Monterey Bay and Capitola Beach. Roaring Camp Railroads and Monterey Bay National Marine Sanctuary Exploration Center are also worth visiting. Spend some time exploring the area's activities, including whale-watching. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Ocean Street - 1 min walk
  • Pacific Avenue - 9 min walk
  • Monterey Bay National Marine Sanctuary Exploration Center - 2 min drive
  • Santa Cruz Wharf - 5 min drive
  • Santa Cruz Beach Boardwalk - 7 min drive

Getting around

  • AirportNorman Y. Mineta San Jose Intl. Airport (SJC) - 42 min drive

Restaurants

  • Solaire Restaurant + Bar – Poolside restaurant with a bar offering American cuisine. Serves breakfast, lunch, dinner, and light fare daily, happy hour available. Kids' menu available.

About this property

Hotel Paradox, Autograph Collection

This smoke-free hotel features a restaurant, an outdoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a spa tub are onsite. All 170 rooms boast deep soaking tubs and offer free WiFi and iPod docks. Free wired Internet and Netflix are standard, as are flat-screen TVs with cable channels.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Tue, Mar 31 - Thu, Dec 31 (dates are subject to change):
Breakfast
Bar/Lounge(s)
Spa tub
Fitness facilities
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 10.00 per day
  • Electric car charging station

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: USD 8-21 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Spa tub
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Renovated entire property - August 2020
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Linens

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Netflix
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - 2:00 AM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
An adult age 18 or older must assume all liability for the booking

Renovations and closures

The following facilities or services will be unavailable from March 31 2020 to December 31 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Fitness facilities
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Dogs only
2 per room (up to 50 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 21 per person (approximately)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
4.3
Excellent
5 - Excellent
500
4 - Good
312
3 - Okay
102
2 - Poor
43
1 - Terrible
15

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Work trip. It is our preferred hotel to stay out while in Santa Cruz. Great location and atmosphere. Food is terrific and rates are very reasonable for the area.
Stayed 2 nights in Nov 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Close to many places. Clean & spacious.
Stayed 1 night in Nov 2020

1/5 Terrible

Traveled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lures you in with a hip and trendy lobby but at its core its customer service was horrific and the hotel itself is a glorified motel. Don’t waste your money here. After arriving to find our first room with a broken heater, 3 hours later to get it taken care of we were finally moved to another room at 10pm with yet another broken heater. No attempt was made to remedy besides offering me more blankets. The room smelled of dog urine, had blood on the curtains and a disgustingly dirty bathroom. I have never felt the need to write a poor review of a hotel til this experience. I couldn’t wait to get out of there.
Stayed 1 night in Nov 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A Diamond in the ruff for sure. Very secure property
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, whimsical design (statues of squirrels with face masks), great heated pool.
Stayed 3 nights in Oct 2020