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Hotel Cortez

3.5 star property
Hotel in Santa Cruz with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hotel Cortez

Reception
Ballroom
Outdoor pool, sun loungers
Exterior
Ballroom
Hotel Cortez sits in the heart of a shopping district, offering a welcome retreat for travelers. Guests can enjoy international cuisine at two restaurants, book rejuvenating massages at the spa, or relax by the outdoor pool and separate children's pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
  • Room service
  • Gym

Room options

Check availability for these dates

Tonight

Sep 12 - Sep 13
Check availability for tonight Sep 12 - Sep 13

Tomorrow

Sep 13 - Sep 14
Check availability for tomorrow Sep 13 - Sep 14
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Minibar, in-room safe, desk, laptop workspace

Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hair dryer
Rainfall showerhead
Private bathroom
Minibar
  • 15 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, laptop workspace

Junior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hair dryer
Shower/tub combination
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Soundproofed
Air conditioning
Plasma TV
Hair dryer
Rainfall showerhead
Private bathroom
Minibar
Cable channels
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

About the neighborhood

Located in Santa Cruz, Hotel Cortez is in the city center and near the airport. Ethno-folkloric Museum and Casa Municipal de Cultura Raúl Otero Reiche are cultural highlights, and travelers looking to shop may want to visit La Recova Artisan Walk and Patio Design LifeStyle Center. Santa Cruz Zoo and Guembe Biocenter are also worth visiting.
Visit our Santa Cruz travel guideOpens in a new window
Map
Av. Cristobal de Mendoza 280, Santa Cruz

What's nearby

  • Santa Cruz Zoo - 16 min walk - 0.9 miles
  • La Recova Artisan Walk - 17 min walk - 0.9 miles
  • Plaza 24 de Septiembre - 19 min walk - 1.0 mile
  • San Lorenzo Cathedral - 3 min drive - 1.1 miles
  • Ventura Mall - 3 min drive - 2.2 miles

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 24 min drive

Restaurants

  • ‪Pollos Sakura - ‬2 min walk
  • ‪Sushi Tren - ‬6 min walk
  • ‪El Cristo - ‬2 min walk
  • ‪Bravisimo - ‬5 min walk
  • Hotel Cortez

About this property

Hotel Cortez

Hotel in a shopping district
Take advantage of a free breakfast buffet, a terrace, and a garden at Hotel Cortez. Treat yourself to a massage at the onsite spa. Be sure to enjoy international cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • An area shuttle, luggage storage, and wedding services
  • Multilingual staff, meeting rooms, and a banquet hall
Room features
All 184 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 55-inch plasma TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Poza del Bato
  • Tahuichi

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (43 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, must present valid ID at check-in. Travelers who are not citizens of Bolivia must present a passport and immigration card or entry stamp. Minors travelling with one parent or with a third party must obtain a travel permit from the Bolivian Ombudsman Department of Protection of Children. Relatives or a third party travelling with a child must produce proof of the parents’ identification in addition to the required travel permit.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Cortez Santa Cruz de la Sierra
Cortez Santa Cruz de la Sierra
Hotel Cortez Santa Cruz
Cortez Santa Cruz
Hotel Cortez Hotel
Hotel Cortez Santa Cruz
Hotel Cortez Hotel Santa Cruz

Frequently asked questions

Does Hotel Cortez have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Cortez pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Cortez?

Self parking is free at this property.

What time is check-in at Hotel Cortez?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Cortez?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Cortez located?

Located in the heart of Santa Cruz, this spa hotel is within a 15-minute walk of Municipal Library and Ethno-folkloric Museum. Arenal Park and La Recova Artisan Walk are also within 1 mi (2 km).

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Hotel Cortez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 111 reviews
Rating 8 - Good. 29 out of 111 reviews
Rating 6 - Okay. 8 out of 111 reviews
Rating 4 - Poor. 4 out of 111 reviews
Rating 2 - Terrible. 0 out of 111 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and property are second to none!
Stayed 1 night in Jun 2025

10/10 Excellent

Oscar

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love the pool and garden area and ALL of the staff are so friendly and helpful
Stayed 6 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good hotel!
Stayed 8 nights in May 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and friendly staff. Nice pool and dry and steam sauna.. will return
Stayed 1 night in Feb 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and the staff was incrediblly efficient and kind.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing. The staff are very friendly and helpful. Very easy.
Stayed 1 night in Mar 2025

10/10 Excellent

Victor

The Cortez Hotel was an amazing experience. Thanks!
Stayed 8 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly.
Stayed 4 nights in Mar 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Nice pool and sauna and small gym - excellent for Bolivia. Friendly staff and decent breakfast. Only gripe is the coffee machine outside the breakfast restaurant: it isn’t free. This is my second stay there in 2 weeks and they had no indication of that the first time. I saw the second time they put a sign saying it was 20bol.. they only charged me 15bol the week prior.. minor detail.. My go to hotel when I arrive in Santa Cruz.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in SCz
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The service was outstanding. The room was very clean and nice. It looks just like the pictures. The included breakfast was delicious
Stayed 1 night in Jan 2024

10/10 Excellent

Siglindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, special the guy from the transportation, he make us very welcome.
Stayed 2 nights in Oct 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Disappointed that there was no notice that the pool was being fixed. They offered free entry to a water park instead but we didn’t have time to use it. Just really wanted the pool. But otherwise faultless. Amazing breakfast included. Clean and comfortable. Beautiful gardens to enjoy. Great location.
Stayed 1 night in Jan 2025

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed and they overcharged me for laundry. Be an earful they charge per piece of clothing! Ended up paying $130 for laundry !!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Judy

Great!!
Stayed 1 night in Aug 2023

6/10 Okay

ALEJANDRO

We only stayed for one night. But it wasn’t very nice.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, some remodeling in progress

Stayed here several times. They have both a new section and an older one. Newer section has smaller rooms. Dining area under remodel Febtuary 2016. Still accessible. Lots of restaurants close by. Decent breakfast selection included with room.

8/10 Good

Guisbelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 nights in July and loved the beautiful grounds. I spent time each day meandering and relaxing by the pool with cocktails or coffee. The staff is very kind and accommodating. I chose Hotel Cortez because of their English speaking staff and the feel of traditional Bolivia that they have managed to maintain in the midst of contemporary amenities.The breakfast was a wonderful way to start my days with a huge variety of sweet and savory options. My room was sufficient and very clean although quite basic. An in-room ironing board would have been great. I will definitely return on my annual visits to Sta Cruz

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love Hotel Cortez! This was my second stay this year. The room and public areas are impeccably clean and ALL of the staff are friendly and so helpful. Many speak English which can be helpful. I choose this hotel because I like that it is locally owned and convenient for friends and family. It has lovely grounds and a nice pool area. The furnishings and artwork have a regional feel. The breakfast is very sufficient with an omelette station, a great selection of breads and fresh fruits. Having sung their praises I need to clarify that this is not a luxury hotel. I gave them 5 stars because they are excellent for their category of hotel. A couple of suggestions I would make are - iron and ironing boards available and to upgrade the blow dryers in the bathroom. ;-)
Stayed 6 nights in Dec 2023

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ederlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

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