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Hotel Arenal

3.5 star property
Hotel with 2 outdoor swimming pools, steps from Arenal Park

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Photo gallery for Hotel Arenal

Porch
Lobby sitting area
Reception
View from property
Suite | Minibar, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Breakfast included
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Rainfall showerhead
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Calle Beni # 340, Santa Cruz

What's nearby

  • Plaza 24 de Septiembre - 6 min walk - 0.4 miles
  • San Lorenzo Cathedral - 8 min walk - 0.5 miles
  • Artecampo - 17 min walk - 1.0 mile
  • Santa Cruz Zoo - 4 min drive - 1.6 miles
  • Ventura Mall - 5 min drive - 2.6 miles

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • ‪The Irish Pub - ‬5 min walk
  • ‪Marguerita Pizza - ‬6 min walk
  • ‪La Chapu - centro - ‬3 min walk
  • ‪Noi Pizzería - ‬5 min walk
  • ‪La Creperie - ‬3 min walk

About this property

Hotel Arenal

Hotel near Plaza 24 de Septiembre
Located close to Arenal Park and Ethno-folkloric Museum, Hotel Arenal provides free full breakfast, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site restaurant offers breakfast, lunch, and dinner. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and concierge services
  • Tour/ticket assistance, an elevator, and a reception hall
Room features
All 53 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like safes and minibars.
Other amenities include:
  • Bathrooms with rainfall showers and bidets
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Frequently asked questions

Does Hotel Arenal have a pool?

Yes, this property has 2 outdoor pools.

Is Hotel Arenal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Arenal?

Self parking is free at this property.

What time is check-in at Hotel Arenal?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Arenal?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Arenal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15.00 per person applies.

Where is Hotel Arenal located?

Located in the heart of Santa Cruz, this hotel is within a 5-minute walk of Arenal Park and Ethno-folkloric Museum. Plaza 24 de Septiembre and Sacred Art Museum are also within 10 minutes.

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Hotel Arenal Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 57 reviews
Rating 8 - Good. 20 out of 57 reviews
Rating 6 - Okay. 7 out of 57 reviews
Rating 4 - Poor. 5 out of 57 reviews
Rating 2 - Terrible. 6 out of 57 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel in a central location!
Stayed 1 night in May 2025

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious. Service excellent.
Stayed 3 nights in Mar 2025

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022

10/10 Excellent

Felipe

Liked: Staff & service, property conditions & facilities, room comfort

Bom Hotel

Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Stayed 4 nights in May 2024

2/10 Terrible

Cesar H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Publicidad engañosa

Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena!

Foi uma passagem de 1 noite no hotel. Não há reclamações, mas só elogios a Jimmy porque ajudou a carregar a mala, deu dicas importantes de restaurantes e foi o que nos serviu o café da manhã no dia seguinte. Entende português também. Portanto, parabéns e obrigado, Jimmy.
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom Hotel, mas não corresponde a 4 estrelas.

O Hotel é muito bonito e confortável, mas possui algumas falhas que não condiz muito com a classificação de 4 estrelas: Tivemos falta de água durante a estadia, a qual tive que ficar debaixo do chuveiro aguardando que um funcionário ligasse a bomba para que a água retornasse e eu pudesse me enxaguar. O café da manhã estava sempre muito gostoso, mas não era reposto. Para tomar um bom café da manhã é necessário acordar cedo e saber que os outros hóspedes não poderiam desfrutar do que você comeu, pois eles não repõe nada, o que acaba por ser bem desagradável e incomodou bastante. Caso você se hospede e desça após as 8h, já não consegue tomar um bom café da manhã. No anúncio, diz que o Hotel possui bar e restaurante, mas nenhum dos dois funciona, em dia algum. No mais, os quartos são espaçosos e limpos e os funcionários extremamente simpáticos. Apesar dos defeitos é um nom hotel. Recomendo caso você não se importe com café da manhã.
Stayed 6 nights in Jan 2024

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

CLAUDIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2023

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

CARLOS ERNESTO

Stayed 1 night in Sep 2022

8/10 Good

Marco A.

Liked: Cleanliness, staff & service

Good hotel

Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022

4/10 Poor

Tsuyoshi

Stayed 1 night in Jan 2022

10/10 Excellent

Suchkov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021

6/10 Okay

Marco

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020

10/10 Excellent

Ivair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

A estadia foi maravilhosa
Stayed 2 nights in Dec 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
Stayed 3 nights in Jun 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020

6/10 Okay

FENG-YU

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Sandra

Stayed 2 nights in Jul 2019