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Overview of Holiday Inn Express Hotel & Suites Santa Cruz

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Desk, iron/ironing board, rollaway beds, free WiFi

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Breakfast Available
  • Parking Available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPacific Avenue13 min walk
    Popular LocationPasatiempo Golf Course3 min drive
    Popular LocationSanta Cruz Beach Boardwalk9 min drive
    AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)37 min drive

Book online or call:

1-800-675-4318

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About this area

Santa Cruz

Holiday Inn Express Hotel & Suites Santa Cruz is located in Santa Cruz. The area's natural beauty can be seen at Monterey Bay and Capitola Beach, while Santa Cruz Beach Boardwalk and Roaring Camp Railroads are popular area attractions. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting.
Popular Location

What's nearby

  • Pacific Avenue - 13 min walk
  • Pasatiempo Golf Course - 3 min drive
  • Monterey Bay National Marine Sanctuary Exploration Center - 3 min drive
  • Santa Cruz Wharf - 7 min drive
  • Santa Cruz Beach Boardwalk - 9 min drive

Getting around

  • AirportNorman Y. Mineta San Jose Intl. Airport (SJC) - 37 min drive

About this property

Holiday Inn Express Hotel & Suites Santa Cruz

This smoke-free hotel features self parking, a seasonal outdoor pool, and laundry facilities. WiFi in public areas is free. Other amenities include express check-out, free newspapers, and multilingual staff. All 100 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include free weekday newspapers, free local calls, and hair dryers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 7 per night
  • Electric car charging station

Food and drink

  • To-go breakfast available for a fee daily 7:30 AM–9:00 AM

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

The front desk is open daily from noon - 10:00 PM
The check-in location differs from the property location; to check in, go to Guest may check in after hours.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 7 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from January to January
Pool access available from midnight to midnight
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)
4.2
Very Good
5 - Excellent
474
4 - Good
355
3 - Okay
102
2 - Poor
38
1 - Terrible
25

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Staff & service
They did there best to accommodate us. Even tho it’s in a lot of construction area. Plus fridge did not work and ice maker was out of service.
Stayed 2 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire evacuation. Thank you for taking care of us!
Stayed 1 night in Aug 2020

1/5 Terrible

Stayed 1 night in Aug 2020

1/5 Terrible

Traveled with family
pg&e
Power outage while building
Stayed 1 night in Aug 2020

3/5 Okay

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room smelled like cigarette smoke, we had to request a different room. We requested extra towels and blankets which we never received. The blankets that were on the bed were stained with blood and the room had a horrible stench. Very disappointment with the quality of our stay.
Stayed 1 night in Aug 2020