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Overview of Holiday Inn Express Hotel & Suites Santa Cruz

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Desk, iron/ironing board, rollaway beds, free WiFi

Holiday Inn Express Hotel & Suites Santa Cruz

2.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Breakfast Available
  • Parking Available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationTown Clock14 min walk
    Popular LocationSanta Cruz Mission State Historic Park14 min walk
    Popular LocationMission Santa Cruz16 min walk
    AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)37 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Executive Room, 1 King Bed, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)
  • Suite, Multiple Beds, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • Sleeps 5
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsSuite, Multiple Beds, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking (Mobility)
  • Suite, 1 King Bed, Accessible (Roll-In Shower)

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible (Roll-In Shower)
  • Standard Room, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed OR 1 Queen Bed
    More detailsStandard Room, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking (Mobility)
  • Room, 2 Queen Beds, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking

    4.3/5 guest room rating

    Room amenities

    • Sleeps 5
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking

About this area

Santa Cruz

Holiday Inn Express Hotel & Suites Santa Cruz is located in Santa Cruz. The area's natural beauty can be seen at Monterey Bay and Capitola Beach, while Santa Cruz Beach Boardwalk and Roaring Camp Railroads are popular area attractions. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting.
Popular Location

What's nearby

  • Pacific Avenue - 13 min walk
  • Town Clock - 14 min walk
  • Santa Cruz Mission State Historic Park - 14 min walk
  • Mission Santa Cruz - 16 min walk
  • Santa Cruz Beach Boardwalk - 8 min drive

Getting around

  • AirportNorman Y. Mineta San Jose Intl. Airport (SJC) - 37 min drive

About this property

Holiday Inn Express Hotel & Suites Santa Cruz

Santa Cruz hotel in Westside Santa Cruz, near Santa Cruz Beach Boardwalk
This smoke-free hotel features self parking, a seasonal outdoor pool, and laundry facilities. WiFi in public areas is free. Other amenities include express check-out, free newspapers, and multilingual staff. All 100 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include free weekday newspapers, free local calls, and hair dryers.
Holiday Inn Express Hotel & Suites Santa Cruz offers 100 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. LCD televisions come with cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 7 per night)
  • Electric car charging station on site
  • Onsite parking is wheelchair accessible

Food and drink

  • To-go breakfast available for a fee daily 7:30 AM–9:00 AM

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

The front desk is open daily from noon - 10:00 PM
The check-in location differs from the property location; to check in, go to Guest may check in after hours.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 7 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from January to January
Pool access available from midnight to midnight
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Hotel Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Inn Express Santa Cruz
Express & Suites Santa Cruz
Holiday Inn Express Hotel & Suites Santa Cruz Hotel
Holiday Inn Express Hotel & Suites Santa Cruz Santa Cruz
Holiday Inn Express Hotel & Suites Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Santa Cruz have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from midnight–midnight.
Is Holiday Inn Express Hotel & Suites Santa Cruz pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn Express Hotel & Suites Santa Cruz?
Self parking is available for USD 7 per night.
What time is check-in at Holiday Inn Express Hotel & Suites Santa Cruz?
Check-in is from 3:00 PM - 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Holiday Inn Express Hotel & Suites Santa Cruz?
Check-out is at 11 AM.
Where is Holiday Inn Express Hotel & Suites Santa Cruz located?
Located in Westside Santa Cruz, this hotel is 0.1 mi (0.1 km) from Ocean Street and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 15 minutes.
4.2
Very Good
Rating 5 - Excellent. 475 out of 1004 reviews
5 - Excellent 47%
Rating 4 - Good. 358 out of 1004 reviews
4 - Good 36%
Rating 3 - Okay. 105 out of 1004 reviews
3 - Okay 10%
Rating 2 - Poor. 40 out of 1004 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 1004 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for access to highway and lots of places to dine. It was a bit awkward when it came to some of the guests. I was very satisfied with the handling of the troublesome guests. The staff was very aware and dealt with them in a professional manner. I do not envy the staff if that is a normal occurrence. Wouldn’t hesitate to stay there again in the future. Accommodations and the hotel were great.
Stayed 1 night in Jan 2021

1/5 Terrible

Traveled with family
Happy face iconLiked: Property conditions & facilities
Sad face IconDisliked: Cleanliness, amenities
there was someone else's old food in the refrigerator in the room, the coffee machine was very dirty, there were no hangers for things, and I also forgot my headphones at the hotel and they didn't give them to me.
Stayed 2 nights in Dec 2020

2/5 Poor

Business traveler
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
It was dirty. The carpet had some stains and all the towels in the bathroom were also dirty.
Stayed 1 night in Jan 2021

4/5 Good

Traveled with family and small children, Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the freway. Easy to access. And places nearby to eat.
Stayed 2 nights in Jan 2021