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Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Hotel & Suites Santa Cruz by IHG

A modern hotel room with a kitchenette, a bed, a desk, and a view of the outdoors. - Holiday Inn Express Hotel & Suites Santa Cruz by IHG (Santa Cruz)
A buffet with various food options, including omelets and other dishes. - Holiday Inn Express Hotel & Suites Santa Cruz by IHG (Santa Cruz)
A modern living room with a blue sofa, a floor lamp, a large window with a view of trees, and a radiator. - Holiday Inn Express Hotel & Suites Santa Cruz by IHG (Santa Cruz)
A modern hotel room with a wooden desk, a yellow chair, a flat-screen TV, a microwave, a coffee machine, and a mini-fridge. - Holiday Inn Express Hotel & Suites Santa Cruz by IHG (Santa Cruz)
A modern hotel room with a blue sofa, a painting, a floor lamp, a wooden cabinet, and a built-in sink. - Holiday Inn Express Hotel & Suites Santa Cruz by IHG (Santa Cruz)
Holiday Inn Express Hotel & Suites Santa Cruz by IHG provides amenities like free full breakfast and laundry facilities. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed, Courtyard View

A modern hotel room with a neatly made bed, a desk with a lamp, and a view of the outdoors through a large window.

Room, 1 King Bed, Courtyard View

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Courtyard View

A modern hotel room with a wooden desk, a yellow chair, a flat-screen TV, a microwave, a coffee machine, and a mini-fridge.

Room, 2 Queen Beds, Courtyard View

8.8 out of 10
Excellent
(6 reviews)
  • Desert view
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, Multiple Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Suite, Multiple Beds

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A modern hotel room with a neatly made bed, a desk with a lamp, and a view of the outdoors through a large window.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A modern hotel room with a neatly made bed, a desk with a lamp, and a view of the outdoors through a large window.

Suite, 1 King Bed

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and a wooden headboard.

Standard Room

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A modern hotel room with a wooden desk, a yellow chair, a flat-screen TV, a microwave, a coffee machine, and a mini-fridge.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(130 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

A modern hotel room with a neatly made bed, a desk with a lamp, and a view of the outdoors through a large window.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

A modern hotel room with a wooden desk, a yellow chair, a flat-screen TV, a microwave, a coffee machine, and a mini-fridge.

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Communications, Mobility)

A modern hotel room with a neatly made bed, a desk with a lamp, and a view of the outdoors through a large window.

Suite, 1 King Bed, Accessible (Communications, Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Westside Santa Cruz, a neighborhood in Santa Cruz, Holiday Inn Express Hotel & Suites Santa Cruz by IHG is near theme parks. The area's natural beauty can be seen at Monterey Bay and Capitola Beach, while Santa Cruz Beach Boardwalk and Roaring Camp Railroads are popular area attractions. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting. Spend some time exploring the area's activities, including winery tours. Visit our Santa Cruz travel guide
Map
1410 Ocean Street, Santa Cruz, CA, 95060

What's nearby

  • A historic half-timbered building with a stone facade, surrounded by trees and a red brick sidewalk.
    Ocean Street
    1 min walk - 0.1 miles
  • A street with a clock tower, a tram, and a building with a sign.
    Pacific Avenue
    15 min walk - 0.8 miles
  • A church with a wooden door and a bell tower.
    Mission Santa Cruz
    18 min walk - 1.0 mile
  • Santa Cruz Mission State Historic Park
    15 min walk - 0.8 miles
  • Santa Cruz Museum of Art and History
    18 min walk - 1.0 mile

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    40 min drive

Restaurants

  • McDonald's
    2 min walk
  • Taqueria Los Pericos
    12 min walk
  • Jack in the Box
    9 min walk
  • Chipotle Mexican Grill
    10 min walk
  • Woodstock's Pizza Santa Cruz
    17 min walk

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8.6 out of 10, Excellent, 1,358 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 16 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 16.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from April to November
Pool access available from 7:00 AM to 10:00 PM
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Santa Cruz by IHG have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Holiday Inn Express Hotel & Suites Santa Cruz by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 16.00 per night.

What time is check-in at Holiday Inn Express Hotel & Suites Santa Cruz by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Holiday Inn Express Hotel & Suites Santa Cruz by IHG?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express Hotel & Suites Santa Cruz by IHG located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Hotel & Suites Santa Cruz by IHG Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 782 out of 1299 reviews
Rating 8 - Good. 276 out of 1299 reviews
Rating 6 - Okay. 136 out of 1299 reviews
Rating 4 - Poor. 49 out of 1299 reviews
Rating 2 - Terrible. 56 out of 1299 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room.
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful during the sign in process. The breakfast was amazing.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and clean room ! would visit again
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked very clean and the rooms were very nice. I have stayed here in the past and liked this hotel. With these renovations, however, I have Loved how convenient, comfortable, and modern this hotel feels.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, responsive, and location local to many areas of Santa Cruz.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay and clean place.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we go to santa cruz to visit our son, we always stay in Holiday Inn Express. The rooms are clean and the staffs are friendly and helpful. We feel comfortable and safe.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel - nice staff. Breakfast was great!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely nice and clean, and great breakfast options
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and newly renovated, the bed was new. Had a terrific night's sleep. Really enjoyed our stay will book with them again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! We often stay at hotels along the coast, near the water. They can often smell like mold/mildew. This place was clean and no unpleasant odors. The staff was friendly and the cost of parking was reasonable!
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The computer booking system was down and we couldn’t check in, but the helpful desk person gave us a parking pass and we got something to eat while we waited for the system to come back online. The breakfast buffet was wonderful - bacon crispy, pancake machine a marvel of convenience. The whole property is very locked down (in a good way) from the denizens who linger on Ocean Blvd. The room was very clean.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, room is clean and this location has food options in walking distance, breakfast is OK but not many options and parking is $20 per day. Good thing is they have a Tesla EV charger for two parkings
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Place people super nice sergio was great costumer service
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious and the staff was helpful if there was something missing or if they ran out any of the items.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking In was fast, the staff welcoming and helpful. The venue is conveniently located, with easy free parking, and clean, comfortable rooms.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean. Room was clean. Didn't need to interact with staff.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! I had a Karen coming to my door but the staff handled it perfectly. Will definitely be coming back.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice and maintained property
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and clean. It is close to the freeway and the drive to downtown and the boardwalk isn’t too bad. I would stay here again.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Cleaner room, doors were loud, maybe complimentary water for guest and cleaner restroom. Friendly front desk staff.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being renovated. We got one of the new rooms and it was beautiful. Very nice stay.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The lady who checked us in was very kind and communicative. The breakfast staff was on it, food was excellent! Rooms were well maintained and comfortable, staff did a great job making it feel hospitable. Only negative is the desk lady in the morning. I asked if she can check if fees of booking through 3rd party is more expensive than going through holiday inn directly, she had no desire in helping out and simply said “you can check on line”. I left it alone, just figured she wasn’t having a good morning. Other than that I would stay at this location in the future and recommend it to others. Thank you.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ~ close to the Beach Broadwalk and the Wharf. Rooms were recently renovated, so it was clean, quiet and the beds very comfortable. Very hot water in the shower. The microwave & mini fridge was greatly appreciated. Breakfast was very good with fresh pancakes, oatmeal, eggs, biscuits / gravy, bagels + good coffee. The staff was friendly during check -in and check out. $20 daily parking.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and close to a few restaurants. The breakfast was only fair.
Stayed 3 nights in Jul 2026