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Delfines Collection Hotel By Mercure

3.5 star property

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Photo gallery for Delfines Collection Hotel By Mercure

Outdoor pool - Delfines Collection Hotel By Mercure (Santa Cruz)
Terrace/patio - Delfines Collection Hotel By Mercure (Santa Cruz)
Minibar, soundproofing, free WiFi, bed sheets - Delfines Collection Hotel By Mercure (Santa Cruz)
Exterior - Delfines Collection Hotel By Mercure (Santa Cruz)
Exterior - Delfines Collection Hotel By Mercure (Santa Cruz)
Delfines Collection Hotel By Mercure provides everything you need. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, soundproofing, free WiFi, bed sheets

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Santa Cruz is home to Delfines Collection Hotel By Mercure. Santa Cruz Zoo and Centro Cultural Oriental are local attractions and those in the mood for shopping can visit Ventura Mall and Patio Design LifeStyle Center. Centro Cultural Ronald Roa and Guarani Nandereko Nomai Art and Culture Center are also worth visiting. Visit our Santa Cruz travel guide
Map
Calle Pablo Sanz 29 Equipetrol, Santa Cruz, 0

What's nearby

  • Ventura Mall
    11 min walk - 0.6 miles
  • Santa Cruz Zoo
    11 min walk - 0.6 miles
  • Patio Design LifeStyle Center
    6 min drive - 0.9 miles
  • Centro Cultural Oriental
    9 min drive - 2.0 miles
  • Las Brisas Shopping Center
    9 min drive - 2.8 miles

Getting around

  • Santa Cruz de la Sierra Station
    18 min drive
  • Santa Cruz (SRZ-El Trompillo)
    17 min drive

Restaurants

  • Caudilla
    6 min walk
  • Emilia Almacen
    4 min walk
  • Fuego
    5 min walk
  • La Tribu
    7 min walk
  • Aviator
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Double-glazed windows

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Frequently asked questions

Does Delfines Collection Hotel By Mercure have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Delfines Collection Hotel By Mercure?

Check-in begins at noon.

What time is check-out at Delfines Collection Hotel By Mercure?

Check-out is at noon.

Where is Delfines Collection Hotel By Mercure located?

Situated in Santa Cruz, this hotel is within a 15-minute walk of Santa Cruz Zoo and Ventura Mall. Patio Design LifeStyle Center and Centro Cultural Oriental are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Delfines Collection Hotel By Mercure Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 61 out of 95 reviews
Rating 8 - Good. 20 out of 95 reviews
Rating 6 - Okay. 10 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 1 out of 95 reviews

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always spotless good breakfasts rooftop pool with decent view
Stayed 1 night in Jan 2026
Verified

8/10 Good

Johnny

Liked: Cleanliness, property conditions & facilities
Clean, well maintained and good customer service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Juan

Well located and reasonably priced small modern hotel.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for the price

The room was clean and spacious. The bed was very comfortable and the breakfast was generous with a lot of variety.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was understanding and friendly! Very good breakfast!! And overall had a good stay!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jerson

Liked: Cleanliness, staff & service, property conditions & facilities
very clean. also the bed was very confy. Overall really good.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice and quiet neighborhood.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities
Yes room was tidy and clean. Beds were very comfortable
Stayed 1 night in Feb 2026
Verified

6/10 Okay

William

Disliked: Staff & service, amenities, property conditions & facilities
I was really surprised the property is only 4 years old as some things seemed much older (Shampoo dispenser etc) Pool area was nice but unfortunately it was to cold to use 2 of the 3 front desk personnel couldn’t speak any English but could harass me about having a second room key which is needed if you want to charge computers while in the city
Stayed 5 nights in May 2026
Verified

6/10 Okay

Peter

Liked: Amenities
Did not enjoy the check in process, awkward, and if you show up early, in our case 2 hours from our international flight, they charge half a days room charge. Apparently common with some hotels here, not a great start. Aircon too cold when it was 14 degrees outside and wouldn’t turn onto heat. The best part was the breakfast and pool area, loved it. Actually really enjoyed the breakfast, that saved the stay.
Stayed 2 nights in May 2026
Verified

6/10 Okay

monica

Liked: Cleanliness, staff & service, amenities
Ok for a short stay. Pool was under maintenance while I was there so I never got to use it.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable rooms
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Nice place for an overnight
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Josseline De las

location dinning
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a well kept property with spacious and well appointed rooms.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Rodolfo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware… This place had bed bugs.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff was wonderful! They were very polite and very attentive! Thank you! Most definitely we are going to be back! Thank you Delfines for everything!
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Abe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo otimo
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Não tenho nada a reclamar, exceto a água que escorre pelo banheiro pois não tem porta no box. Pedimos pra manutenção que foi feita, mas a água escorre por cima do filete. Café da manhã muito bom e com funcionário muito atencioso. O funcionário da noite estava sozinho e sobrecarregado na cozinha. A piscina estava turva e acredito que ninguém usa pois não tem cadeiras ao redor para tomar sol.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tais Maria

Liked: Cleanliness, staff & service, amenities
O quarto é excelente, muito limpo e organizado, além de espaçoso. a equipe sempre muito gentil e prestativa. Café da manhã justo!
Stayed 4 nights in Dec 2025