1/5 Terrible
Verified traveler
Traveled with partner
6 Jan 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I got into my room after check in I noticed the tv remote was not working. Tried to make it work in many different ways, but had no success. I went to the lobby to ask the young lady at the front desk if she could offer me a solution. She was helpful and tried to bring up multiple controls along with troubleshooting the tv itself. After about 2 or 3 times of no luck, she told me that she would be calling their maintenance person. So I agreed and let them know that I was going to be leaving the room and would be back in about half an hour. Before leaving the room I came to note paw prints of a dog on one of the corners of the bed. Alongside with that, in the bathroom window screen there was a nasty amount of dust with letters written into it. After coming back my girlfriend and I decided to eat outside in the front porch and get a good look at the view. It was raining that night but we took our food, along with one of the bedroom keys, so we could enjoy the nice showers. However, it came to a point where my girlfriend went to heat up her food and noticed that the key was not opening the door lock device. In despair we called all the numbers to the hotel and even the police. We had nothing on us and were stuck to sleep in the cold lobby floor. Would not recommend this place to anyone looking for a clean and comfortable place to stay in Santa Cruz.
Stayed 1 night in Dec 2020