See all properties

Iberostar Heritage Grand Mencey

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Exterior - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)
Property video
4 restaurants; breakfast, lunch, and dinner served - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)
Reception - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)
Couples treatment rooms, sauna, hot tub, steam room, body treatments - Iberostar Heritage Grand Mencey (Santa Cruz de Tenerife)
Luxury
5.0 star property
9.2

Wonderful

Garden sanctuary in Santa Cruz

Tranquil gardens create a resort-like oasis in Santa Cruz, with a stunning outdoor pool surrounded by chill-out areas. Inside, four restaurants offer Asian fusion to elegant dining with silver-domed service. The full-service spa features sauna, hammam, and spa tub treatments.

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

8.4 out of 10
Very good
(27 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

8.8 out of 10
Excellent
(20 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, individually decorated, individually furnished

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Santa Cruz de Tenerife is home to Iberostar Heritage Grand Mencey. The area's natural beauty can be seen at Tenerife Beaches and Teresitas Beach. La Granja Park and La Recova Art Center are also worth visiting. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Visit our Santa Cruz de Tenerife travel guide
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz
    2 min walk - 0.1 miles
  • Garcia Sanabria Park
    2 min walk - 0.1 miles
  • Canarias Regional Military Museum
    9 min walk - 0.5 miles
  • Plaza de Espana
    13 min walk - 0.7 miles
  • Tenerife Space of the Arts
    17 min walk - 0.9 miles

Getting around

  • Chimisay
    11 min drive
  • Tenerife South Airport (TFS)
    48 min drive

Restaurants

  • Bar-Terraza Parque García Sanabria
    5 min walk
  • La SQuina
    5 min walk
  • Kiosko Numancia
    4 min walk
  • Kon-Tiki
    1 min walk
  • Etéreo By Pedro Nel
    3 min walk

Similar properties

Outdoor pool, pool umbrellas, sun loungers
AC Hotel Tenerife by Marriott
Santa Cruz de Tenerife
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 402 reviews
AC Hotel Tenerife by Marriott
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renewable energy used
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-38-4-0000005

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Check-out is at noon.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 704 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 53 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Ian Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish this was an amazing experience, from attentive staff to a brilliant location.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Petter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice restaurant next to the bar.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well presented property with excellent facilities ( just a shame that access to the indoor pool is not available to guests without additional cost). Restaurant staff were excellent and the food was very good ( although at times over seasoned). We had a very enjoyable stay despite poor weather.
Hotel from main road
Turtles in the hotel grounds
Excellent outdoor pool
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities
Great location and outside pool
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

XIN

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Martin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely setting.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

S.

Liked: Cleanliness
Room was perfect. Hotel facilities are excellent.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class from checking in to checking out.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Claude

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean Staff was great Tv did not work
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cheryl Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff as always!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Kit

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025
Verified

8/10 Good

CLIFFORD

Liked: Cleanliness, amenities, property conditions & facilities
Room and entire facility was spotless. Staff very helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel. great location
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to park ans centrally located. Friendly staff.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Werner

Liked: Cleanliness, staff & service, amenities
Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.
Stayed 1 night in Jan 2026