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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Enjoy a refreshing swim in our well-maintained pool.
Property video
Stroll through a serene courtyard surrounded by lush greenery and a central fountain.
Experience the grandeur of our lobby, featuring high columns, a polished floor, and a grand staircase.
Enjoy al fresco dining on the deck surrounded by lush greenery and a serene atmosphere.

Popular amenities

  • Bar
  • 24/7 front desk

Room options

View all photos for Family Room (2 Adults & 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Separate bedroom
Hair dryer
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, individually decorated

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Separate bedroom
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, individually decorated

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Separate bedroom
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Separate bedroom
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room (with Garden)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (with Garden)

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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About the neighborhood

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz - 2 min walk - 0.1 miles
  • Garcia Sanabria Park - 2 min walk - 0.1 miles
  • Plaza de Espana - 13 min walk - 0.7 miles
  • Centro Comercial Meridiano - 3 min drive - 1.7 miles
  • Tenerife Auditorium - 3 min drive - 1.9 miles

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury eco-certified hotel
Take advantage of a poolside bar, a terrace, and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body wrap, a massage, or a facial at Spa Sensations, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars, and a business center. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, massage treatment rooms, and a water dispenser
  • Laundry services, wedding services, and tour/ticket assistance
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 261 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • HDTVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-38-4-0000005

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Check-out is at 11:00 AM.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

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Iberostar Heritage Grand Mencey Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 702 out of 1008 reviews
Rating 8 - Good. 234 out of 1008 reviews
Rating 6 - Okay. 53 out of 1008 reviews
Rating 4 - Poor. 14 out of 1008 reviews
Rating 2 - Terrible. 5 out of 1008 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kit

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Yunia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed 12 nights in Jun 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Stayed 7 nights in Jul 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
My favourite hotel in the world!
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Stayed 2 nights in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service and good food
Stayed 3 nights in Feb 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service
Very friendly and helpful staff, most spoke very good English too. Food excellent
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient the hotel is to restaurants and shopping. .
Stayed 9 nights in Feb 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good 5 star hotel at a very affordable price. We would definitely book again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, loved the turtle pond. Relaxing stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

ADOLFO

Liked: Cleanliness, property conditions & facilities, room comfort

Best option in Santa Cruz

Great hotel! Best in Santa Cruz. Conveniently located and great service
Stayed 4 nights in Mar 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old building completely updated.
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feels like home

It was a great stay. For sure we’ll come back
Stayed 4 nights in Feb 2025

6/10 Okay

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We ate at the breakfast buffet twice and the evening dinner buffet once. The selections were great and the food was very good. The only drawback to me was the push from the hotel to upsell. First the room, then the spa and then a later checkout.
Stayed 2 nights in Apr 2025

8/10 Good

ADOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel option in Santa Cruz

Hotel Mencey is the best option in Sta Cruz. Great service and convenient overall facilities including gym, spa and padel courts. I'm a frequent client. Highly recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

KAIMORI

Liked: Property conditions & facilities
Nice breakfast, good gym, clean room, kind employees, safe environment, very close to bus stop. Very good hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous.
Stayed 3 nights in Jan 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Deborah Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic visit!

Service and facilities were fantastic! Everyone was friendly, helpful and courteous! Room was lovely and spacious. Our room had a view of the garden and turtle pond. The breakfast buffet had a large variety of food and beverage options. We really enjoyed our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Would go back tomorrow

Great hotel. Easy check in, nice part of town, nice park next door, comfy beds, wonderful food, lovely staff. Would return in an instant.
Stayed 4 nights in Jan 2025