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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Lobby
Banquet hall
Exterior
4 restaurants, breakfast, lunch, dinner served; international cuisine
At Iberostar Heritage Grand Mencey, travelers find tranquility and luxury. Start the day with a rejuvenating breakfast, then unwind with yoga or Pilates at the health club. Relax by the outdoor pool or indulge in treatments at SPA Sensations.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (with Garden)

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, individually decorated

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Separate bedroom
  • 36 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Separate bedroom
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, individually decorated

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
HDTV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Santa Cruz de Tenerife is home to Iberostar Heritage Grand Mencey. Cesar Manrique Waterpark and Bicycle Rafting are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Teresitas Beach and El Cedro. La Granja Park and Jardin Victoria are also worth visiting. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails.
Visit our Santa Cruz de Tenerife travel guideOpens in a new window
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz - 2 min walk - 0.1 miles
  • Garcia Sanabria Park - 2 min walk - 0.1 miles
  • Plaza de Espana - 13 min walk - 0.7 miles
  • Centro Comercial Meridiano - 3 min drive - 1.7 miles
  • Tenerife Auditorium - 3 min drive - 1.9 miles

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪Kon-Tiki - ‬1 min walk
  • ‪Restaurante La Posada - ‬5 min walk
  • ‪La SQuina - ‬5 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury hotel
Take advantage of a poolside bar, a terrace, and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body treatment, a manicure/pedicure, or a facial at Spa Sensations, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars, and a business center. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Tour/ticket assistance, luggage storage, and ATM/banking services
  • Massage treatment rooms, concierge services, and 9 meeting rooms
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 261 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • HDTVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-38-4-0000005

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Check-out is at noon.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

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Reviews

Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 700 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 6 out of 1002 reviews

Reviews

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 5 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa at this hotel, a wonderful stay
Stayed 2 nights in Aug 2025

8/10 Good

Gregorio

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 10 nights in Oct 2025

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 3 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kit

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to park ans centrally located. Friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the front doors, elegance is everywhere you look. The staff is the most professional staff we've ever encountered ( and we've encountered a lot). The room was nice and the bed and pillows were very comfortable. We booked a balcony room that looked out over the outdoor dining area and pools. We included the breakfast and it's worth it...lots of choices for every taste. We didn't use any of the facilities because we booked tours everyday we were there, however if we'd chosen to stay in the hotel, there's tennis courts, indoor and outdoor pools, spa, sauna, massages, facials, bars restaurants. There's a huge botanical garden across the street that's worth a stroll. Absolutely worth the price.
Stayed 4 nights in Oct 2025

10/10 Excellent

Romy van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and surrounding
Stayed 2 nights in May 2025

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, room comfort

Best hotel in Sta Cruz

Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Stayed 9 nights in Jun 2025

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should have been included. Otherwise - great stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Yunia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed 12 nights in Jun 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
My favourite hotel in the world!
Stayed 4 nights in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service and good food
Stayed 3 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient the hotel is to restaurants and shopping. .
Stayed 9 nights in Feb 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service
Very friendly and helpful staff, most spoke very good English too. Food excellent
Stayed 6 nights in Apr 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Stayed 7 nights in Jul 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, loved the turtle pond. Relaxing stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good 5 star hotel at a very affordable price. We would definitely book again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great! Superb location. Easy walk to shops & restaurants & Marina. Comfortable beds. Spacious bathroom. Overall a very nice place to stay
Stayed 1 night in Apr 2025

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