Ratings based on 993 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Keizer
Posted Mar 25, 2024 on Expedia
Was a decent place to stay room was clean and comfortable, just a little seedy, definitely has long stays there. I think most of the issues came from the apartment complex Nextdoor. Always heard yelling and police over there a few times. Room was clean, staff were nice, for the price overall good stay.
Comment from Hotel Management
Mar 27, 2024 by Customer Care Team, Hotel Management
Dear Frank, we appreciate your feedback and are glad to hear that you found your room clean and comfortable during your stay. However, we apologize for any inconvenience caused by the noise from the neighboring apartment complex. We understand that a peaceful environment is important for our guests, and we will do our best to handle this issue to ensure a more pleasant experience in the future. Thank you for recognizing our staff's efforts and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team
by A verified traveler
Posted Mar 21, 2024 on Expedia
You know the saying “you get what you pay for” well this is a good example. Definitely stayable but I booked a King bed and got a full, not pleased about that.
Comment from Hotel Management
Mar 22, 2024 by Customer Care Team, Hotel Management
Dear Cora, we appreciate your feedback and apologize for any inconvenience caused by the discrepancy with your bed type. Your satisfaction is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will work to ensure that future guests receive the accommodations they expect. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
by A verified traveler from Riverside
Posted Mar 21, 2024 on Expedia
Unfortunately, we did not stay at this property. Upon arrival there was a lot of sketchy people in the parking lot and around the area. I’m not sure how this hotel had such a high rating. Not knowing the area we booked this hotel due to the ratings but in person, we did not feel comfortable or relaxed in this unsafe environment.
Comment from Hotel Management
Mar 22, 2024 by Customer Care Team, Hotel Management
Dear Theresa, we apologize for the discomfort you experienced upon arrival and understand your concerns regarding the environment. Please rest assured that we take guest safety very seriously, and we are disappointed to learn that we did not meet your expectations in this regard. Your feedback is invaluable, and we will use it to handle any issues and improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best Regards,Customer Care Team
by A verified traveler from Fresno
Posted Mar 21, 2024 on Expedia
Comment from Hotel Management
Mar 22, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted Mar 10, 2024 on Expedia
They clean the room and give clean towels daily.
Comment from Hotel Management
Mar 13, 2024 by Customer Care Team, Hotel Management
Dear Susanna, thank you for taking the time to share your positive experience with us. We're delighted to hear that our housekeeping team met your expectations by providing daily cleaning services and fresh towels during your stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we appreciate your recognition of our efforts. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team
by A verified traveler
Posted Mar 8, 2024 on Expedia
Room was decent enought to sleep cause of bed was comfy. It was hard to turn on tv so my kid and I can chill cause remote wasnt fully working. Hubby wasn't content that there was barely enough hot water in shower. Took long enough to check-in with lots of documentation and slow process before getting our key. I understand that they have to make sure person checkin in is infront of them but maybe an ID is enough especially if there's kid in car sleeping one has to stay. Overall so strict but don't get in the way of staying safely and hopefully they have more breakfast option cause food option was decent
Comment from Hotel Management
Mar 11, 2024 by Customer Care Team, Hotel Management
Dear Regina, thank you for choosing to stay with us and for sharing your valuable feedback. We're pleased to hear that you found the bed comfortable and appreciate your comments on the TV remote and hot water. Your feedback helps us improve, and we'll handle these concerns to enhance the overall guest experience. We apologize for any inconvenience during the check-in process, and we'll review our procedures for efficiency. Regarding breakfast options, we'll certainly explore ways to expand choices for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
by A verified traveler
Posted Mar 7, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted Feb 18, 2024 on Expedia
Comment from Hotel Management
Feb 19, 2024 by Customer Care Team, Hotel Management
Hi martinque,We're sorry to hear that you had a less than satisfactory experience during your stay. Your feedback is important to us, and we would greatly appreciate it if you could provide more details or specific concerns so that we can address them and make improvements. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel.Best Regards,Customer Care Team
by A verified traveler
Posted Feb 12, 2024 on Expedia
This place was full of mildew! I left right away! Please tell me where I can send photos. The lady at the desk was sweet.
Comment from Hotel Management
Feb 19, 2024 by Customer Care Team, Hotel Management
Hi Nicholas,We're deeply sorry to hear about your experience with mildew during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short in this regard. We take such feedback seriously and will address the issue immediately to ensure it does not happen again. We appreciate your kind words about our staff member, and we will pass along your compliments to her. Please feel free to send any photos or additional details to (408) 241-3010 and our management team will investigate further. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted Feb 1, 2024 on Expedia
Two rooms!! Being able to drive into the property and not be on the street!
Comment from Hotel Management
Feb 2, 2024 by Customer Care Team, Hotel Management
Dear Carol, thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you appreciated the convenience of driving into the property and the availability of two rooms. Our team aims to provide a comfortable and accommodating experience, and we're glad we met your expectations. If your travels bring you back to the area, we would be honored to host you again.Best Regards,Customer Care Team