We were skeptical at first since we took the Amtrak train to SB and when we got off the GPS made us walk through a weird neighborhood lol, but when we finally got to the hotel the front office was extremely friendly, welcoming had so much knowledge about SB and the best place to eat (kid friendly and budget friendly) lol. Breakfast was yummy and they have coffee available 24/7. House keepers were very nice as well. We did not need any but in the morning during breakfast you bump into them and they were all very nice. Check out was easy and fast and the gentleman that checked us out was very nice as well. Thank you all for having such a wonderful staff and clean rooms! Our bed was so comfortable!