We stayed at Baglioni Resort Sardinia for five nights and, unfortunately, left feeling disappointed. For a 5-star resort, we expected a much higher level of service.
Our experience started at check-in. With temperatures above 30°C, we expected at least a welcome drink or some kind of refreshment.
There were also several issues with our room. We requested a bed rail for our daughter on arrival but never received one. Drilling work had to be done in the room, and the fine dust was never properly cleaned despite several reminders. The toilet seat was only fixed after our third request and became loose again on our last day.
The drinks were beautifully presented and tasted great, but the prices were excessive. We actually preferred the food from the pool bar and the kids’ menu over the main restaurant. One pasta dish was far too salty, the risotto was still undercooked, and overall the restaurant was disappointing.
The staff were always friendly and polite, but unfortunately our requests were not handled efficiently. Having to ask several times for the same issues was frustrating.
On a positive note, the resort itself is beautiful. The grounds are well maintained, with a nice pool, a small playground, and plenty of green space for children.
Overall, the resort has great potential, but based on our experience, it did not deliver the level of service or quality we expect from a 5-star property.