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Bancal Hotel & Spa

2.5 star property
Waterfront hotel with 5 outdoor pools and a full-service spa

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Photo gallery for Bancal Hotel & Spa

Exterior
Exterior
View from property
Buffet
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Spa
  • Bar
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Bancal Family 4 pax

Down comforters, in-room safe, desk, laptop workspace

Bancal Family 4 pax

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 58 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Bancal Garden Triple

Down comforters, in-room safe, desk, laptop workspace

Bancal Garden Triple

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Bancal Ocean Triple

Down comforters, in-room safe, desk, laptop workspace

Bancal Ocean Triple

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Bancal Family 5 pax

Down comforters, in-room safe, desk, laptop workspace

Bancal Family 5 pax

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 61 sq m
  • Sleeps 5
  • 5 Twin Beds

View all photos for Bancal Ocean

Down comforters, in-room safe, desk, laptop workspace

Bancal Ocean

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bancal Terrace

Down comforters, in-room safe, desk, laptop workspace

Bancal Terrace

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bancal Junior Suite

Bancal Junior Suite | Down comforters, in-room safe, desk, laptop workspace

Bancal Junior Suite

Highlights

Air conditioning
Smart TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
Bathrobes
Private bathroom
  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bancal Garden

Down comforters, in-room safe, desk, laptop workspace

Bancal Garden

Highlights

Air conditioning
Smart TV
Pillow menu
Down duvet
Hair dryer
Private bathroom
Local meal delivery service
Cable channels
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

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  • Spa
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  • Parking included
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About the neighborhood

Map
Calle Lomo del Clavo, San Sebastián de La Gomera, Santa Cruz de Tenerife, 38801

What's nearby

  • Torre del Conde Monument - 8 min drive - 3.9 miles
  • Asuncion de San Sebastian de La Gomera Church - 8 min drive - 3.8 miles
  • La Gomera Archaeological Museum - 9 min drive - 3.9 miles
  • San Sebastian de la Gomera Harbour - 9 min drive - 4.1 miles
  • San Sebastian de La Gomera Beach - 12 min drive - 3.9 miles

Getting around

  • La Gomera (GMZ) - 57 min drive

Restaurants

  • ‪Kiosco las Carabelas - ‬9 min drive
  • ‪Pizzeria Agondo - ‬9 min drive
  • ‪Zumeria Marlin - ‬9 min drive
  • ‪Bread & Sweets - ‬8 min drive
  • ‪La Cabaña - ‬10 min drive

About this property

Bancal Hotel & Spa

Hotel by the ocean
At Bancal Hotel & Spa , you can look forward to a swim-up bar, a terrace, and a garden. Indulge in a manicure/pedicure, a body wrap, and a facial at the onsite spa. Free in-room WiFi is available to all guests, along with a hair salon and a library.
Additional perks include:
  • 5 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Smoke-free premises, beach towels, and bicycle tour information
  • A 24-hour front desk, bicycle parking, and a ballroom
Room features
All 276 rooms have comforts such as pillow menus and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
More amenities include:
  • Bathrooms with showers and hair dryers
  • 50-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • 5 outdoor pools
  • Bicycle cleaning area
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,250 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • In the mountains
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Does Bancal Hotel & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Bancal Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bancal Hotel & Spa ?

Self parking is free at this property.

What time is check-in at Bancal Hotel & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Bancal Hotel & Spa ?

Check-out is at noon.

Where is Bancal Hotel & Spa located?

Situated on the waterfront, this spa hotel is within 3 mi (5 km) of La Gomera Beaches, Playa Ávalo, and Asuncion de San Sebastian de La Gomera Church. La Gomera Archaeological Museum and Insular Infanta Cristina Auditorium are also within 3 mi (5 km).

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Bancal Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 37 reviews
Rating 8 - Good. 6 out of 37 reviews
Rating 6 - Okay. 3 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

10/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Neill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location. We had a Junior Suite and loved waking up to the view across to Mount Tiede on Tenerife. It was a very good base to explore the island which we fell in love with. A great holiday.
Stayed 7 nights in Feb 2025

10/10 Excellent

Emilio E

Liked: Amenities
It’s a brand new property. Excellent staff. Ambiance is great. Should be a 5 Star property.
Stayed 2 nights in Feb 2025

10/10 Excellent

PAVEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! I really love our stay here. It would be good to write in the descriptions what is included and what is not, because it is not clear. We had to pay extra for the spa, which was surprising for a spa resort. But everything else was more than wonderful - both the service and the attitude and the quality.
Stayed 1 night in Mar 2025

10/10 Excellent

Inmaculada Simancas

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome facilities. You have to drive if you want to go to town as they don’t yet offer shuttle services ( they are working on it), but still pretty easy to get a taxi or drive your own rental car.
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location and views of Teide

A lovely new hotel in a stunning setting built to blend in with very imaginative architecture Our room was very comfortable with very good facilities The downside was that the bars had run out of tonic, our choice of wine was out of stock and even a large bottle of water was unavailable in the restaurant on the second night. This may seem nitpicking but it should not have happened The staff were all very attentive and the general facilities and pools first class
Stayed 2 nights in Feb 2025

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best on the island… but…

Completely new, with big rooms and very cosy… our room was on 1. floor so no view and pretty far from lobby. Need totale 3 different elevators.. it very calm and quiet hotel, perfect for relaxation… but far from city and cant be there without rent-a-car…. Breakfast was bad, line for eggs was incredible long and pancakes never refilled during 1h….
Stayed 1 night in Jan 2025

6/10 Okay

gregory

Liked: Cleanliness, amenities, property conditions & facilities
This property has the potential to be truly spectacular. We chose it for the final few days of our holiday, hoping to do some work planning and enjoy a soft landing before heading home. The setting and design are stunning—cozy beds, beautifully landscaped gardens, incredible concrete work, and thoughtfully chosen furniture and decor. However, we found the lack of privacy disappointing. The shower and toilet areas had no walls, only glass, and the lounge chairs were just a few feet from our neighbors, which felt uncomfortably close. Wi-Fi was a major challenge. It was spotty at best, which made our work-focused visit difficult and frustrating. This property is not ideal for a working vacation. While I’d read reviews mentioning limited restaurant access, it was still surprising that such a large facility with four restaurants offered so little selection, restricted hours, and an overall lack of flexibility. Rather than feeling welcomed, we frequently encountered a “no” instead of a “let’s make it work” attitude from staff. That said, the hydrotherapy circuit and spa were the highlights of our stay—both were absolutely wonderful. Overall, while there’s much to love, the experience fell short in key areas that could easily be improved
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay, fantastic view

A bit pricey according to what you get, (maybe because we we there around new year), but it is new, clean and comfortable with a fantastic view of Teide. Good pillows. Quiet. Fantastic sunrises. Regarding lunch the menu did not have many choices and what it did have was a bit to “special”, so we missed some more choices. Also.. Unfortunately the first day we called the reception more than 10 times in four hours to tell them we had a problem with the light that kept turning off, however they did not do anything before we packed our luggage and went to the reception to get a new room. We did get a new room and everything was fine then. Maybe it had to do with the owner who was there to observe, and everywhere the staff suddenly seemed very stressed and nervous trying to do their best (compared to our privious visit), however it had the opposite effect:-) Fortunately the next days the atmosphere where more calm again:-)
Stayed 3 nights in Jan 2025

8/10 Good

TJF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but a couple of issues

We had a lovely stay at the hotel, the rooms are large and balconies have a great view of El Teide. Buffet breakfast and dinner have an excellent selection of good food, and the service is generally very good with staff all very helpful and friendly. The pools were great too although it was slightly windy during our stay. The only issues were (1) we were told when we checked in that we had a free spa session, the man who checked us in double-checked and confirmed that. We booked the spa and it is an excellent experience. Unfortunately however, when we checked out we were charged for the spa session and when we explained that we'd been told on checking in that we had a free session the woman on the desk just said 'that was a mistake' and charged us the full price. This is not good enough for a 4 star hotel - if they tell you that you have a free spa session they should honour that even if it is a mistake, or at least give a discount due to their error. (2) we had a meal at the a-la carte restaurant and while the food was very good unfortunately the service was very poor: there was only two staff working front of house and they had to everything, including greeting and seating guests, making and serving drinks and serving and clearing food. This meant there was a huge delay after a while and new guests were left waiting for about 15 minutes at the entrance, while we had to wait about 30 minutes after finishing our main course before they asked if we wanted dessert.
Stayed 5 nights in Feb 2025

10/10 Excellent

JURGEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ziet er nieuw uit. Kamers ruim genoeg. Goed eten. Vriendelijk personeel. Prachtige verwarmde zwembaden. Mooi uitzicht op Tenerife. Ligt wel afgelegen van uitgaansmogelijkheden. Voor wandelaars prima gelegen. Shuttlebus naar San Sebastian (niet gratis). Absoluut een aanrader maar niet voor meerdere weken. Geweldige Belgische gastheer.
Stayed 1 night in Mar 2025

10/10 Excellent

Edgars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Essen könnte besser sein, aber sonst war's super im Hotel, wir kommen bestimmt wieder.
Stayed 7 nights in Mar 2025

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr moderne Anlage, hervorragendes Essen.
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La Gomera

Veldig gjennomført hotel designmessig. Flotte uterom. Delig frokost og middags buffet. Veldig hyggelig service Litt trege med kaffeservering til frokost. Savnet shuttle til sentrum da hotelet ligger lite sentralt
Stayed 6 nights in Feb 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Børre

Stayed 1 night in Jan 2025

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit où l’on se sent bien

Hôtel tout neuf les chambres sont des open spaces avec douche et lavabos harmonieusement intégrés. Piscine et terrasses avec une vue magnifique sur Tenerife et le Teide. Le buffet est copieux et tout le personnel attentionné. 3 nuits étaient prévues finalement j’y suis restée 5!
Stayed 2 nights in Jan 2025

10/10 Excellent

Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et unikt ophold

Stayed 9 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint ophold

Super nybygget hotel. Behagelig, god mad. Fed udsigt til Teide.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Dec 2024

8/10 Good

Ulrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Par på resa

Väldigt fint och fräscht hotell. Avståndet till närmaste stad är långt och inte promenad vänlig väg. Så rekommenderar att hyra bil för att kunna ta sig iväg för att äta på kvällen samt se ön, om man inte vill åka taxi. Synd att inte Spa-avdelning inte kan ingå utan det kostar extra.
Stayed 6 nights in Nov 2024

8/10 Good

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024