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SureStay Hotel by Best Western San Rafael

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western San Rafael

A hotel room with two beds, a desk, and a window with curtains. - SureStay Hotel by Best Western San Rafael (San Rafael)
A hotel room with a bed, a desk, a chair, a TV, and a mirror. - SureStay Hotel by Best Western San Rafael (San Rafael)
A modern bathroom with a black countertop sink, a mirror, and a shower area with a towel rack. - SureStay Hotel by Best Western San Rafael (San Rafael)
A hotel entrance with a covered driveway, a sign for 'SureSt Hotel', and a view of parked cars. - SureStay Hotel by Best Western San Rafael (San Rafael)
A residential area with a well-maintained lawn, a palm tree, and a house with a tiled roof and a metal fence. - SureStay Hotel by Best Western San Rafael (San Rafael)
SureStay Hotel by Best Western San Rafael provides free self-serve breakfast and more. Guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, and a bathroom.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, and a bathroom.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a chair, two framed artworks, and a bathroom visible through an open door.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A neatly made bed with a wooden headboard, a bedside table, and two framed artworks on the wall.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk, a television, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with two beds, a desk, and a window with curtains.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a chair, a window with curtains, and a framed picture on the wall.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk, and a chair. There are two framed pictures on the wall.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Canal, a neighborhood in San Rafael, is home to SureStay Hotel by Best Western San Rafael. Pier 39 and Ghirardelli Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore San Francisco Bay and Muir Woods National Monument. Falkirk Cultural Center and Book Passage are also worth visiting. Visit our San Rafael travel guide
Map
865 Franciso Blvd East, San Rafael, CA, 94901

What's nearby

  • A statue of a man holding a staff in a garden with a white building in the background.
    Mission San Rafael Arcangel
    3 min drive - 1.6 miles
  • A tall tower with a pointed top, a fountain in a circular pool, and a bridge with scaffolding.
    Marin County Civic Center
    6 min drive - 3.8 miles
  • The Golden Gate Bridge with its distinctive towers and suspension cables, set against a backdrop of hills and the San Francisco Bay.
    Golden Gate Bridge
    18 min drive - 11.7 miles
  • Marin Country Mart
    2 min drive - 1.4 miles
  • Dominican University of California
    3 min drive - 1.8 miles

Getting around

  • Berkeley Station
    18 min drive
  • San Francisco Intl. Airport (SFO)
    42 min drive

Restaurants

  • Glyka Sweets
    2 min drive
  • Burger King
    5 min walk
  • Picante
    12 min walk
  • Circle K
    4 min walk
  • Yu Shang
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is SureStay Hotel by Best Western San Rafael pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at SureStay Hotel by Best Western San Rafael?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western San Rafael located?

Located in Canal, this hotel is 1.6 mi (2.5 km) from Marin Country Mart and 2 mi (3.1 km) from San Francisco Bay. Mission San Rafael Arcangel and Larkspur Ferry Terminal are also within 2 mi (3 km).

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Reviews

SureStay Hotel by Best Western San Rafael Reviews

6.6

7.2

Cleanliness

6.2

Location

6.6

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 230 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 228 out of 1004 reviews
Rating 4 - Poor. 148 out of 1004 reviews
Rating 2 - Terrible. 151 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful helping to coordinate the best room for sleeping during day due to work all night :)
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities
Clean room, comfy bed and room was good size.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in @9am after working night shift and that is very considerate of them. Good thing the room was available at that time. The room itself is clean and tidy. Has a refrigerator and microwave. Overall my stay was very comfortable!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. Staff were extremely friendly and accommodating.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient nice family run
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was very clean.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

MURTAZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful. The room was clean neat and location was very convenient. Excellent place.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Keevan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from the freeway. Friendly staff and simple continental breakfast.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Megumi

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great price
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

The place was centrally located to other services, and close to my business event. Room was clean, well stocked, safe parking lot and soft bed.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

always a reliable well run place

I've stayed here while my home was being painted . It has been very comfortable and at a very fair price
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was really nice and clean. Outside was a bit sketchy at first.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Price

Very nice for the price. The breakfast was simple, but perfect for us. A bagel with cream cheese, yogurt, fruit and coffee. The location was also nice and centralized for all of our outings. Our room was very comfortable.
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities, breakfast, bad attitudes no accommodations and the guest are sketchy activities for out of towners seeking family friendly space, go to a real BW Express or plus not these. VERY BLACK DIRTY FLOORS FEET GOT FILTHY IN ROOM. I mopped up and the towel went BLACK!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Jo Beth

Disliked: Staff & service, property conditions & facilities
Check in was not friendly. When I arrived I was surprised by location and apperance. Room was adequate.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to. Fast check in. Tight parking spots
Stayed 3 nights in May 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was small but nice, and a good coffe shop across the street. It was clean, but I was disappointed that I found an apple core that had been left in the ice bucket. Service was friendly, will stay here again if we come back to the area.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely family run hotel Kind and so considerate

Ive been here know for two weeks .I love it so convenient very clean Highly recommend sure stay Hotel best western San Rafael . it felt like my second home. Thank you to the whole staff for your outstanding service in every way Sally Catalana
Stayed 2 nights in May 2025
Verified review

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Even though it's close to the highest, iirc not that loud. Beds were comfortable. Very clean!
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained. Pleased to find fresh fruit offered at breakfast. Many upgrades from our last visit. Iron in room. Everything was just the way we hoped it would be. A good nights rest. Good food nearby.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Carl

It was clean. Poor lighting for reading.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Jose

Disliked: Staff & service, amenities
No decent breakfast/coffee
Stayed 5 nights in Oct 2023