Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Hotel Pinocchio

1.5 star property
Beach hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Pinocchio

Property grounds
Outdoor pool
Lobby
Shared kitchen facilities
Basic Double Room, Private Bathroom | Desk, free WiFi, bed sheets
Hotel Pinocchio occupies a charming spot where guests enjoy continental breakfast in the on-site restaurant each morning. The hotel provides practical amenities like dry cleaning services, luggage storage, and staff who can arrange tours of nearby sights.

Reviews

5.6 out of 10

Popular amenities

  • 24/7 front desk
  • Pool
  • Breakfast included
  • Housekeeping
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

Highlights

Daily housekeeping
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Double Room, Private Bathroom

Basic Double Room, Private Bathroom | Desk, free WiFi, bed sheets

Basic Double Room, Private Bathroom

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room, Private Bathroom

Desk, free WiFi, bed sheets

Classic Triple Room, Private Bathroom

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Double Room, 2 Twin Beds

Basic Double Room, 2 Twin Beds | Desk, free WiFi, bed sheets

Basic Double Room, 2 Twin Beds

Highlights

Daily housekeeping
Desk
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Room, Private Bathroom

Desk, free WiFi, bed sheets

Basic Room, Private Bathroom

Highlights

Private bathroom
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Double Bed

View all photos for Basic Single Room

Desk, free WiFi, bed sheets

Basic Single Room

Highlights

Daily housekeeping
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room

Desk, free WiFi, bed sheets

Basic Double Room

Highlights

Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

About the neighborhood

Map
7 Av Callejon E 7-50, Zona 2, San Pedro La Laguna, Solola, 07018

What's nearby

  • Lake Atitlán - 2 min walk - 0.1 miles
  • Church of Saint Peter - 7 min walk - 0.4 miles
  • CHIYA Art Gallery - 5 min drive - 2.0 miles
  • Cerro Tzankujil - 19 min drive - 7.1 miles
  • Santiago Atitlán - 28 min drive - 15.0 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 125 min drive

Restaurants

  • ‪Sababa - ‬8 min walk
  • ‪The Alegre Pub - ‬6 min walk
  • ‪Sublime - ‬7 min walk
  • ‪Jakuu - ‬1 min walk
  • ‪Tacoyaki Japan Ramen - ‬4 min walk

About this property

Hotel Pinocchio

Hotel near Lake Atitlán
You can look forward to free continental breakfast, a garden, and dry cleaning/laundry services at Hotel Pinocchio. The on-site restaurant offers breakfast, brunch, and lunch. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Luggage storage, a 24-hour front desk, and tour/ticket assistance
  • A front-desk safe and smoke-free premises
Room features
All guestrooms at Hotel Pinocchio offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Daily housekeeping and desks

Similar properties

Double Room | Down comforters, laptop workspace, free WiFi

Hotel Mercy

  • Breakfast included
  • Free WiFi
8.2 out of 10, Very Good, 30 reviews
Hotel Mercy

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

More

  • Desk

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a first aid kit

Property is also known as

Hotel Pinocchio San Pedro La Laguna
Pinocchio San Pedro La Laguna
Hotel Pinocchio Hotel
Hotel Pinocchio San Pedro La Laguna
Hotel Pinocchio Hotel San Pedro La Laguna

Frequently asked questions

Does Hotel Pinocchio have a pool?

Yes, this property has an outdoor pool.

Is Hotel Pinocchio pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Pinocchio?

There is free parking nearby.

What time is check-in at Hotel Pinocchio?

Check-in begins at 1 PM. After-hours check-in is not available.

What time is check-out at Hotel Pinocchio?

Check-out is at noon.

Where is Hotel Pinocchio located?

Situated in San Pedro La Laguna, this beach hotel is within 1 mi (2 km) of Church of Saint Peter and Lake Atitlán. Calle del Café and La Calle de los Sombreros are also within 2 mi (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Pinocchio Reviews

Reviews

5.6
Rating 10 - Excellent. 13 out of 46 reviews
Rating 8 - Good. 5 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 18 out of 46 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was in the quiet street, lots of options to eat around. It was affordable for what you got. Lovely roof top with a view, kitchen available.
Stayed 3 nights in Apr 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Good . Very nice staff . Only the WiFi was not working well upstairs
Stayed 1 night in May 2023

10/10 Excellent

Edwin

Disliked: Cleanliness, property conditions & facilities
Bad
Stayed 2 nights in Feb 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t use Expedia so there was no room reserved for us so in this case Expedia and this hotel were both useless.
Stayed 1 night in Jul 2023

2/10 Terrible

Pedro

When I arrived at the preperty, they told me did not have room for me, lwtting me hanging on New Years' weekend in which everything was full. Terrible service.
Stayed 1 night in Dec 2023

6/10 Okay

Grace

Disliked: Cleanliness, amenities
The staff here were very sweet but disorganised. We could rarely find anyone on reception and at first we were told that the advertised free breakfast was not included. We asked again the next day and they confirmed that we were staying for 4 nights and that we could have breakfast included… the food was nice when we did get it. No one cleaned our room for the entire time we were there so we ended up taking the bin down ourselves. There was a small kitchen but we didn’t use it as there was no soap to wash up. Overall ok for the price for just a few nights in San Pedro!
Stayed 4 nights in Jan 2024

8/10 Good

Karl

Liked: Staff & service
Disliked: Property conditions & facilities

A quiet break with pool

Mixed feelings about this place. We were in a host family house as part of a Spanish immersion program we attended. The kids didn’t like the food at the host home (and it was so loud!!!!), so we moved to this hotel. At Pinocchio, it was very quiet except for bird noises. There is a small pool the kids loved, although the water is always cold due to the altitude. Still, great to keep the kids happy. There are hammocks outside the rooms that are very fun, especially for the kids. They have a refrigerator and cooking area if you need these, along with purified water. There is a restaurant and bar that are ok. Not great. Seems it is a family operation and they are very friendly and were helpful with our Spanish education. We got to watch them put up a memorial for a deceased relative, with explanation of the details. The room is spartan, so bring your own shampoo, soap and if possible, a towel, since there is no maid room service as advertised. THE BIGGEST COMPLAINT IS THAT ON HOTELS.COM IT IS LISTED AS BREAKFAST INCLUDED BUT THAT IS NOT THE CASE. They demand extra money for this. If we had to do it again, we would have skipped the breakfast and gone to eat somewhere nearby. It’s not like it was a big breakfast buffet like in big city hotels. But it was not bad by any means. There are probably better hotels around but we got this last minute and it was an improvement over where we were staying, since the pool kept the kids occupied. I wouldn’t expect a Ritz hotel here!
Stayed 7 nights in Apr 2025

10/10 Excellent

Rito

They didn’t want to charge us with the card
Stayed 1 night in Feb 2025

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, property conditions & facilities
Servicio de muy mala calidad.
Stayed 1 night in Jul 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ellos no van a honrar una reservación.

Tuvimos reservaciones pero ellos las dieron nuestras reservaciones a otras personas. We had reservations through hotels.com, but they gave her reservations away, and we do not have rooms.
Stayed 1 night in Jul 2023

4/10 Poor

Leah

Disliked: Staff & service, amenities
It was a beautiful property, but when I came in the office manager wanted more money then what was listed on expedia. I heard this same routine repeated with every set of travelers that came in. He claimed there was a mistake on Expedia, but each time the price seemed to increase. So I'm not sure if there really was a mistake or it was a scam but I wouldn't trust their pricing on here. Also their phone number isn't connected any more so the expedia agent couldn't get ahold of them. The restaurant was nice and the view from the roof was lovely.
Stayed 2 nights in Apr 2023

2/10 Terrible

Alexandra

Disliked: Staff & service, amenities, property conditions & facilities
Bei der Ankunft wurden wir aufgefordert, mehr als den dreifachen Preis zu bezahlen aufgrund von Feiertagszuschlag. Dies war bei Expedia nicht angegeben. Sie haben uns gezwungen mehr zu bezahlen als vertraglich mit Expedia vereinbart war (das Dorf war sozusagen ausgebucht). Wir hatten ein eigenes Bad gebucht und mussten es teilen. Die WC und Duschtür konnten beide nicht geschlossen werden. Unser Zimmer war direkt neben einer grossen Baustelle, somit ohne Tageslicht. Der Lichtschalter war kaputt. Das Internet funktionierte nur teilweise. Wir werden sicher nicht nochmals dahin und raten somit jedem anderen auch davon ab.
Stayed 1 night in Apr 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2022

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quieter hotel that's to the back of a property. At the front of the property is a restaurant and access to the main route through town. The rooms are quaint, with a private bathroom for each, and access to their 3rd story rooftop terrace. The staff is attentive but mostly unseen as they're busy running the hotel. They offer great internet connection and comfy beds. As far as location, it's ideal, as it's a little farther from the town center. There are tiendas and restaurants all around, with a massage center just across the street, Spanish school nearby, and is close to access to the lake that isn't as busy as downtown. Overall a great stay that supports local Guatemalan's!
Stayed 2 nights in Mar 2022

10/10 Excellent

Cloudbird

Liked: Cleanliness, property conditions & facilities, room comfort

Un lugar agradable y seguro para alojarse

Sin dud volvere a alojarme en el Hotel Pinnochios
Stayed 6 nights in Jan 2022

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The room was great, very well priced. The staff were lovely and always eager to help. Free included breakfast was really nice. Location was good
Stayed 2 nights in Jan 2022

2/10 Terrible

Karole L

Disliked: Staff & service

Bad management

When I got to the hotel there was no reservation. I suppose the good news is that it was pay at property so I wasn’t charged but this is holiday high season and I could have been stranded. Luckily a Canadian woman saw me looking bereft and led me to an extra room at her apartment complex so it was ok.
Stayed 1 night in Dec 2021

4/10 Poor

SEBASTIEN

Booked online, but when at hotel no room left 4 me

Had booked online but when I arrived, the hotel personal said that the hotel was fully booked and that there were no bed left for me. At least they tried to find an alternative at same price, but the alternative was not good enough.
Stayed 1 night in Dec 2021

2/10 Terrible

Yeshua

Lo que sucedio fue que al llegar al lugar, nos indicaron que no estaban trabajando con las reservas a traves de paginas, y entonces que no habian habitaciones disponibles y me toco que ir a buscar otro hotel.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo único negativo fue que el hotel no tiene parqueo, todo lo demas estuvo muy bueno!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind, very familial hotel, cheap and efficient. The restaurent is the best part, excellent food. I'm satisfied.
Stayed 2 nights in Jan 2020

10/10 Excellent

yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxant et confortable

Il y a une kitchenette tout équipée ou on peut préparer uin repas soi même... Plutôt sympa. Personnel super6
Stayed 2 nights in Oct 2019

2/10 Terrible

Andre, Guatemala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation but to my surprise when I spoke to the staff they said such reservation didn't exist although I showed them the proof... What's the purpose of having your hotel listed here if you are not going to check it regularly?
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas no son cómodas, las paredes están sucias , el sanitario sucio, la ducha sucia, no cuenta con jabón ni shampoo de cortesía no hay papel en los baños. las habitaciones no tienen privacidad. no cuenta con buenas cubrecamas.
Stayed 1 night in Nov 2018

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.