Ratings based on 39 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 25, 2024 on Expedia
No issues
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to submit your review of our hotel. I am very happy to see that you had an enjoyable stay and I hope you will be able to be our guest again the next time your travels bring you to Arroyo Grande. Have a great day
by A verified traveler
Posted Mar 25, 2024 on Expedia
We enjoyed our stay and conveniently located to superchargers, restaurants and freeways
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
I am so glad to read that you had a nice visit at our hotel. We are very fortunate to have some wonderful restaurants, outlet stores, wineries and, of course, beaches nearby! I am glad you were able to enjoy them as well. Safe travels and please visit again soon!
by A verified traveler
Posted Mar 25, 2024 on Expedia
Good
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent visit. We truly appreciate your patronage. Our team was pleased to be able to provide you and your family with service on your holiday in Arroyo Grande. Best regards and safe travels.
by A verified traveler
Posted Mar 24, 2024 on Expedia
The rooms smelled. The only good thing the bed was made.
Comment from Hotel Management
Mar 25, 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as we are continually working to improve our guest's experience and the comments we receive from our guests helps us towards accomplishing that goal. Best regards and safe travels.
by A verified traveler
Posted Mar 24, 2024 on Expedia
The human checking me in was kind and efficient. Each time he saw me he asked if everything was okay and if there was anything he could do for me.
Comment from Hotel Management
Mar 24, 2024 by General Manager, Hotel Management
Thank you for your recent review and sharing your thoughts about our hotel. I am glad to hear you enjoyed the hotels' amenities and staff. It is helpful to hear from our guests when they enjoy their stay with us. It helps to know what we are doing well and what we can improve upon for the future. Thanks again and safe travels
by A verified traveler
Posted Mar 24, 2024 on Expedia
Toilet had something wrong with it which made it keep clogging. I continuously had to ask for someone to come and unclog the toilet. Really inconvenient, embarrassing, and made us feel gross. Staff felt stand offish. When I asked the housekeeping for two towels. I was told no, and then she spoke a different language to me and walked away. I was so confused and had to ask the front desk later for towels again. Did not feel very welcoming or safe.
Comment from Hotel Management
Mar 24, 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. Upon review of our notes it seems that we sent maintenance to your room only 1 time during your visit. We appreciate your feedback as we are continually working to improve our guest's experience and the comments we receive from our guests helps us towards accomplishing that goal. Best regards and safe travels.
by A verified traveler
Posted Mar 21, 2024 on Expedia
It was good up until about 10pm. The people next to my room were being so loud. You can hear them laughing and talking till about 2am and they kept slamming doors. Then around 5 am you can hear them just having a whole ass conversation for 2 hours. The walls were just thin I’m guessing. Just sucked because I kept waking up because of it. Staff is nice and everything was clean. Just the room issue was the only problem.
Comment from Hotel Management
Mar 24, 2024 by General Manager, Hotel Management
Thank you for taking the time to submit your review about your recent stay with us. I am sorry you did not enjoy your stay as much as you could have because of the issue you mentioned. I am happy to hear that our staff and amenities suited your needs during your vacation. It is helpful to hear from our guests so we can improve on the experience for everyone and I appreciate you taking the time to share your thoughts. Best regards and safe travels.
by A verified traveler
Posted Mar 2, 2024 on Expedia
Awesome
Comment from Hotel Management
Mar 4, 2024 by General Manager, Hotel Management
I am so glad to read that you had a nice visit at our hotel. We are very fortunate to have some wonderful restaurants, outlet stores, wineries and, of course, beaches nearby! I am glad you were able to enjoy them as well. Safe travels and please visit again soon!
by A verified traveler
Posted Feb 27, 2024 on Expedia
First I paid for a Queen bed and was given a double. Second I do not like the kiosks check in and out. Second I do not like that you have to go to the front desk and ask the remote person on the kiosks for clean towels. Also we had used needles laying in the walk way in front of our door. The room was clean. No coffee pot in the room.
Comment from Hotel Management
Feb 28, 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. Upon review of the reservation I see that you did receive a 1 queen room, just like you booked. We do have a Manager on Duty 24hr a day so if there are any issues or concerns you may speak with him and he will be able to better assist you during your stay. Coffee is available during breakfast hours. We appreciate your feedback as we are continually working to improve our guest's experience and the comments we receive from our guests helps us towards accomplishing that goal. Best regards and safe travels.
by A verified traveler
Posted Feb 26, 2024 on Expedia
Unorganized! No front desk personal all virtual and the hotel put a
$400 hold on my credit card when It only mentioned $100 would be held for a deposit! Will never stay here again.
Comment from Hotel Management
Feb 26, 2024 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as we are continually working to improve our guest's experience and the comments we receive from our guests helps us towards accomplishing that goal. Upon review of your stay I see that the hotel only charged you for room and tax and then authorized your card for the 100 and then released it back to your bank institution the following day when you checked out. I also did want to mention to you that we have a Manager on Duty 24hrs a day who you may speak to with any comments or concerns during your stay. This information is also on your receipt that is given to you upon check in. Best regards and safe travels.