Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 13, 2024 on Expedia
Excellent customer service. Very accessable to downtown, shopping, and restaurant.
Comment from Hotel Management
Apr 15, 2024 by Customer Care Team, Hotel Management
Dear Benjamin, thank you for your kind words about our excellent customer service and convenient location near downtown, shopping, and restaurants! We're thrilled you enjoyed your stay. Regarding concerns about cleanliness, property conditions, and facilities, we take feedback seriously and will handle these issues promptly to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable stay!Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Apr 12, 2024 on Expedia
This hotel is clean and you do get what you pay for; a clean comfortable bed, a clean shower, and clean towels. Although this is nice, I did not feel like a welcome traveler. I was handed a copy of my check-in form which stated, a $25.00 fee charged "per hour" for late checkout. For people driving Electric Vehicles, there are 2 "Pay Per Use" J772 slow-charging plugs. I have stayed at many hotels where EV charging is "FREE".I stayed 2 nights and on both mornings I woke up feeling "Tense and not rested. I could also sense the property cameras watching my every move.
Comment from Hotel Management
Apr 15, 2024 by Customer Care Team, Hotel Management
Dear Howard, we appreciate your feedback regarding the cleanliness of our hotel and the comfort of our amenities. However, we're truly sorry to hear that you didn't feel like a welcomed traveler during your stay. We apologize for any discomfort caused by the late checkout fee and the lack of complimentary EV charging. Rest assured, we'll consider your comments as we continuously strive to improve our services. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Apr 8, 2024 on Expedia
The room was immaculate and comfortable. The front desk help was not very friendly, but not rude. The hotel is within walking distance of the historic downtown, which was great!
Comment from Hotel Management
Apr 9, 2024 by Customer Care Team, Hotel Management
Dear Anthony, we're delighted to hear that you found your room immaculate and comfortable during your stay with us. However, we apologize if the front desk assistance did not meet your expectations in terms of friendliness. We always strive to provide exceptional service to all our guests, and we regret if we fell short in this regard. It's fantastic to know that you enjoyed the convenience of our hotel's location within walking distance of historic downtown—that's one of the highlights we love to offer our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Apr 5, 2024 on Expedia
Quiet location close to downtown and the freeway. Always clean and well maintained.
Comment from Hotel Management
Apr 8, 2024 by Customer Care Team, Hotel Management
Dear Matthew, we're delighted to hear that you enjoyed your stay with us and found our location convenient and our facilities well-maintained. Providing a clean and comfortable environment for our guests is a top priority for us, and we're glad to know that we met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Apr 1, 2024 on Expedia
Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted Mar 31, 2024 on Expedia
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Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted Mar 24, 2024 on Expedia
Amazing host, quiet and extremely clean
Comment from Hotel Management
Mar 25, 2024 by Customer Care Team, Hotel Management
Dear Xavier, thank you for your kind words! We're thrilled to hear that you had an amazing experience with us and that you found our host to be exceptional. Providing a quiet and impeccably clean environment for our guests is a top priority, and we're delighted that we could exceed your expectations in this regard. Your satisfaction means the world to us, and we truly appreciate your feedback. We can't wait to welcome you back for another wonderful stay in the future!Best Regards, Avenue Inn Customer Care Team
by A verified traveler from Arden
Posted Mar 23, 2024 on Expedia
Made last minute reservation and staff was great upon arriving and room was nice and clean.
Comment from Hotel Management
Mar 25, 2024 by Customer Care Team, Hotel Management
Dear David, thank you for sharing your experience with us! We're delighted to hear that our staff provided excellent service during your last-minute reservation and that you found your room to be nice and clean upon arrival. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Mar 22, 2024 on Expedia
Excellent location, walk distance to downtown. Everything is great except the shower head doesn’t work well. It’s the type set on the ceiling, not flexible to adjust the mode and it’s too high for me. Other than that, our stays were great.
Comment from Hotel Management
Mar 25, 2024 by Customer Care Team, Hotel Management
Dear Hao, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our location convenient for exploring downtown. Your comments regarding the shower head are duly noted, and we apologize for any inconvenience this may have caused. We will certainly look into options for improving the shower experience for our guests, including potentially adjusting the height or installing more adjustable shower heads. We appreciate your valuable input, and we hope to welcome you back for another great stay in the future.Best Regards, Avenue Inn Customer Care Team
by A verified traveler
Posted Mar 17, 2024 on Expedia
Great location. walking distance to the old town. Close to freeway but peaceful and quiet for the entire stay. Room space is not that big but everything is very tidy and clean.
Comment from Hotel Management
Mar 18, 2024 by Customer Care Team, Hotel Management
Dear Joy, we're thrilled to hear that you enjoyed our hotel's fantastic location, conveniently close to the old town and freeway access, yet still offering a peaceful and quiet atmosphere throughout your stay. Providing a comfortable and clean environment for our guests is paramount to us, and we're delighted that you found everything to be tidy and well-maintained, despite the room space not being expansive. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Avenue Inn Customer Care Team