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Hotel Mercy

2.0 star property
Hotel with free breakfast, 3-minute walk to Lake Atitlán

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Photo gallery for Hotel Mercy

Balcony view - Hotel Mercy (San Juan La Laguna)
Comfort Single Room | Down comforters, laptop workspace, free WiFi - Hotel Mercy (San Juan La Laguna)
Free parking nearby - Hotel Mercy (San Juan La Laguna)
Exterior - Hotel Mercy (San Juan La Laguna)
Comfort Single Room | Down comforters, laptop workspace, free WiFi - Hotel Mercy (San Juan La Laguna)
Located close to Calle de las Artes and Calle del Café, Hotel Mercy provides free continental breakfast. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Down comforters, laptop workspace, free WiFi

Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Located on the top floor
Laptop workspace
  • Lake view
  • 21 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony or patio
Down duvet
Wardrobe or closet
Laptop workspace
  • Lake view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Located on the top floor
Laptop workspace
  • Lagoon view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

Comfort Double Room | Down comforters, laptop workspace, free WiFi

Comfort Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Located on the top floor
Laptop workspace
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Located on the top floor
Laptop workspace
  • Lagoon view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Lagoon view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down comforters, laptop workspace, free WiFi

Deluxe Single Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Wardrobe or closet
Laptop workspace
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in San Juan La Laguna, Hotel Mercy is in the historical district. The area's natural beauty can be seen at Lake Atitlán and Cerro Tzankujil, while Calle del Café and Calle de las Artes are popular area attractions. Don't miss out on a visit to La Calle de los Sombreros. Spend some time exploring the area's activities, including winery tours. Visit our San Juan La Laguna travel guide
Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • Lake Atitlan showing landscape views, a lake or waterhole and a sunset
    Lake Atitlán
    3 min walk - 0.2 miles
  • Calle de las Artes
    2 min walk - 0.1 miles
  • CHIYA Art Gallery
    2 min walk - 0.1 miles
  • Calle del Café
    2 min walk - 0.1 miles
  • La Calle de los Sombreros
    3 min walk - 0.2 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos)
    120 min drive

Restaurants

  • Sababa
    4 min drive
  • Chicken Bus
    3 min drive
  • Sublime
    4 min drive
  • Apana
    10 min walk
  • Coffee San Juan
    7 min walk

About this property

Hotel Mercy

Hotel near Lake Atitlán
Located close to Calle de las Artes and Calle del Café, Hotel Mercy provides free continental breakfast. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises
Room features
All guestrooms at Hotel Mercy boast comforts such as laptop-friendly workspaces, as well as amenities like free WiFi.
Other amenities include:
  • Showers and soap
  • Furnished balconies or patios and wardrobes/closets

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Basic Double Room | Free WiFi
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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • Limited-hour front desk

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Is Hotel Mercy pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mercy?

Check-out is at 11:00 AM.

Where is Hotel Mercy located?

Situated in the historical district, this hotel is within a 5-minute walk of Lake Atitlán and Calle del Café. Calle de las Artes and La Calle de los Sombreros are also within 10 minutes.

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Reviews

Hotel Mercy Reviews

8.4

Very Good

9.0

Cleanliness

7.6

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 22 out of 43 reviews
Rating 8 - Good. 11 out of 43 reviews
Rating 6 - Okay. 5 out of 43 reviews
Rating 4 - Poor. 3 out of 43 reviews
Rating 2 - Terrible. 2 out of 43 reviews

Reviews

8/10 Good

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Room 1 has a good view of the lake and patio furniture for the perfect evening drink.
Stayed 2 nights in Nov 2025

10/10 Excellent

angel

Liked: Cleanliness
Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025

8/10 Good

Poonam Preet K

Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

10/10 Excellent

Norma p

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Stayed 2 nights in Oct 2025

6/10 Okay

Boris

Liked: Cleanliness
Better customer service. They don't have or don't know the information about the place. They're not professional. Improve the parking.
Stayed 3 nights in Nov 2025

6/10 Okay

Jepser

Liked: Cleanliness, staff & service
The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Stayed 2 nights in Aug 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer Service
Stayed 1 night in Jul 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

4/10 Poor

CHRISTINE

Disliked: Cleanliness, amenities
They overcharged for our laundry service by four times the amount. There was hair in the room on the floor like it was uncleaned. The front desk recommendation a company for indian nose hike that picked us up at the hotel. IT WAS a single man in a tuc Tuc that took us up the mountain in the dark. We walked up the mountain in the woods in the dark full of trash. He made us walk thirty feet of head going up the mountain and never even knew how to get to Indian Nose. Even though he said he does this every day.It felt like we were gonna be robbed until we told him we had a knife and knew how to fight and was a boxer. He was messaging people in the woods. And took us almost down the wrong path on the way back down the mountain and was holding sticks in his hand that were two feet long. We felt Very unsafe.
Stayed 2 nights in Nov 2025

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicada, la relacion. Precio calidad muy bien. El personal nos atendio muy amable, incluso nos permitieron guardar el carro 2 horas despues del Check out. Olvidamos un video juego y nos llamaron para devolverlo.
Stayed 1 night in Dec 2025

10/10 Excellent

Marili

Liked: Cleanliness, property conditions & facilities
Très beau, très propre, j'ai adoré mon séjour
Stayed 2 nights in Dec 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place
Stayed 1 night in Oct 2025

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son muy agradables. Mucjas gracias por todo.
Stayed 3 nights in Oct 2025

4/10 Poor

Arnoldo

Disliked: Amenities, property conditions & facilities
No me gustó
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities
Súper accesible
Stayed 1 night in Oct 2025

6/10 Okay

Roxana

Bien
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo
Stayed 1 night in Jun 2025

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bello y está a unos minutos del centro. Sin duda volvería a hospedarme aquí
Stayed 2 nights in May 2025