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Hotel Mercy

2.0 star property
Hotel in San Juan La Laguna, a quick walk to Lake Atitlán

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Photo gallery for Hotel Mercy

Double Room | Down comforters, laptop workspace, free WiFi
Breakfast meal
Exterior
Point of interest
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Down comforters, laptop workspace, free WiFi

Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Located on the top floor
Laptop workspace
  • Lake view
  • 21 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

Highlights

Furnished balcony or patio
Down duvet
Laptop workspace
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Single Room

Comfort Single Room | Down comforters, laptop workspace, free WiFi

Comfort Single Room

Highlights

Furnished balcony or patio
Down duvet
Laptop workspace
  • Lake view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, laptop workspace, free WiFi

Family Double Room

Highlights

Furnished balcony or patio
Down duvet
Private bathroom
Located on the top floor
Laptop workspace
  • Lagoon view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • Calle del Café - 2 min walk - 0.1 miles
  • La Calle de los Sombreros - 3 min walk - 0.2 miles
  • Lake Atitlán - 3 min walk - 0.2 miles
  • Calle de las Artes - 3 min walk - 0.2 miles
  • Church of Saint Peter - 3 min drive - 0.9 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive

Restaurants

  • ‪Coffee San Juan - ‬7 min walk
  • ‪Circles - ‬12 min drive
  • ‪The Alegre Pub - ‬4 min drive
  • ‪Sublime - ‬4 min drive
  • ‪Moonfish Express - ‬12 min drive

About this property

Hotel Mercy

Hotel near Lake Atitlán
Located close to Calle de las Artes and Calle del Café, Hotel Mercy has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises
Room features
All guestrooms at Hotel Mercy boast comforts such as laptop-friendly workspaces, as well as amenities like free WiFi.
Other amenities include:
  • Showers and soap

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Conveniences

  • Limited-hour front desk

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Is Hotel Mercy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Mercy?

There is free parking nearby.

What time is check-in at Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mercy?

Check-out is at 11:00 AM.

Where is Hotel Mercy located?

Situated in the historical district, this hotel is within a 5-minute walk of Lake Atitlán and Calle del Café. Calle de las Artes and La Calle de los Sombreros are also within 10 minutes.

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Hotel Mercy Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 11 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 2 out of 21 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Very nice
Stayed 1 night in Feb 2025

8/10

We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025

10/10

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

2/10

Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

2/10

The wifi doesnt work, no one speaks englisb

8/10

No TV in the room
Stayed 1 night in Apr 2025

8/10

Lugar tranquilo
Stayed 1 night in Jun 2025

8/10

El lugar es muy bello y está a unos minutos del centro. Sin duda volvería a hospedarme aquí
Stayed 2 nights in May 2025

8/10

Nous bien aimé notre séjour à l'hôtel Mercy. La chambre était très grande et propre. Le seul point négatif, est que l'hôtel est encore en construction. Donc, il n'y a pas de service offert c'est encore un chantier de construction à l'extérieur.
Stayed 3 nights in Apr 2025

10/10

Muy bonito Hotel, amable atención.
Stayed 1 night in Apr 2025

6/10

Esta cerca a la Laguna.
Stayed 2 nights in Apr 2025

10/10

Habitación sin aire acondicionado pero en relación calidad y precio está bien
Stayed 2 nights in Apr 2025

10/10

Stayed 4 nights in Apr 2025

10/10

Lugar agradable, muy lindo, excelente para descansar y relajarse.
Stayed 1 night in Apr 2025

6/10

Stayed 1 night in Mar 2025

8/10

The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

10/10

Stayed 2 nights in Feb 2025