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Urbana Hotel

2.0 star property
Guests unwind with attentive service at this San Juan hotel where staff excel at meeting travelers' needs while historic sites beckon nearby

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Urbana Hotel sits in the heart of San Juan, offering a lively atmosphere where travelers appreciate the practical amenities like in-room WiFi and luggage storage. The 24-hour front desk team provides excellent service that previous guests consistently praise in their reviews.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • 24/7 front desk

Room options

View all photos for Basic Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
102 C. Pelayo, San Juan, San Juan, 00901

What's nearby

  • Port of San Juan - 7 min walk - 0.4 miles
  • El Capitolio - 9 min walk - 0.5 miles
  • Luis Muñoz Rivera Park - 9 min walk - 0.5 miles
  • Escambron Beach - 12 min walk - 0.7 miles
  • Pan American Pier - 3 min drive - 1.8 miles

Getting around

  • Sacred Heart Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪El Hamburger - ‬8 min walk
  • ‪Tostado* - ‬2 min walk
  • ‪Celeste - ‬1 min walk
  • ‪Bahia Tropical - ‬8 min walk
  • ‪El Mex - ‬1 min walk

About this property

Urbana Hotel

Hotel near Port of San Juan
Close to Pan American Pier and Puerto Rico Convention Center, Urbana Hotel has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A 24-hour front desk, smoke-free premises, and concierge services
  • Luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Urbana Hotel offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra amenities include:
  • Bathrooms with showers and shampoo

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  • Air conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 15 percent

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Frequently asked questions

Is Urbana Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Urbana Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Urbana Hotel?

Check-out is at 11:00 AM.

Where is Urbana Hotel located?

Located in San Juan Antiguo, this hotel is within a 10-minute walk of Puerto Rico National Guard Museum and Port of San Juan. Condado Beach and Puerto Rico Convention Center are also within 3 mi (5 km).

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Reviews

Urbana Hotel Reviews

8.4

Very Good

8.8

Cleanliness

8.0

Amenities

9.2

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 236 out of 402 reviews
Rating 8 - Good. 67 out of 402 reviews
Rating 6 - Okay. 58 out of 402 reviews
Rating 4 - Poor. 20 out of 402 reviews
Rating 2 - Terrible. 21 out of 402 reviews

Reviews

10/10 Excellent

elis

Liked: Cleanliness, property conditions & facilities
Great location, super clean. I woukd stay again
Stayed 2 nights in Sep 2025

6/10 Okay

Leroy

Good air conditioning
Stayed 1 night in Dec 2025

6/10 Okay

randall

The registration was up the street and around the corner from the
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park and house, no problems was able to request house keeping everyday
Stayed 5 nights in Oct 2025

10/10 Excellent

Brieanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and informative, the room was clean, and there were places to eat nearby.
Stayed 2 nights in Sep 2025

10/10 Excellent

Isamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel very much.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Sep 2025

2/10 Terrible

Taheasha

Disliked: Amenities, property conditions & facilities
The people was really nice but the location was in the middle of the hospital the room was not dense
Stayed 1 night in Nov 2025

6/10 Okay

Felipe

Liked: Cleanliness, amenities
Good. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2025

8/10 Good

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and room very quite. Would stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Sep 2025

4/10 Poor

Glenda Yolanda

Disliked: Amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Siro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up and coming area.
Stayed 1 night in Sep 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay again
Stayed 4 nights in Aug 2025

4/10 Poor

Felipe

Disliked: Cleanliness, property conditions & facilities
No soap in the bathroom. No hot water
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing, they welcomed us with champagne
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property. Kind staff. Great location
Stayed 4 nights in Aug 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Best spot hands down we lived it staff was easy to communicate and friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Angelina Bella

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Will stay here again
Stayed 5 nights in Jun 2025

10/10 Excellent

Xiomara Rodriguez

Liked: Cleanliness, property conditions & facilities
Clean room but some of the staff was not friendly at all
Stayed 5 nights in Oct 2025

10/10 Excellent

Rebecca Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Really felt like a local staying in the area. Great customer service. There was a cafe across the street that was amazing as well and lively. Will be booking again next time we visit!
Stayed 4 nights in Aug 2025

10/10 Excellent

David Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The rooms are modest but I think that’s reflected in the price. Only a small desk and mini fridge in the room, but I didn’t need more than that. The bed is comfortable, the balcony is a nice touch, the connected properties have lots of amenities, the area has great dining and drink options, and best of all, the location is fantastic. 30 minute walk or 5 min drive to Old San Juan, 5 minutes drive into downtown, a good beach a 5-10 minute walk away.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ruddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. They have hotels next door part of the same company, great little store down the street that has everything down the street.
Stayed 4 nights in Aug 2025

6/10 Okay

alicia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The smell in the room was awful. (Humidity) room needs ventilation. The lack of windows is the worse part.
Stayed 1 night in Oct 2025
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Policies

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