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La Capitana Old San Juan

3.0 star property
A delicious cooked-to-order breakfast awaits travelers in vibrant Old San Juan, where history surrounds guests in Puerto Rico's colorful historic district.

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Apartment, Balcony, Ocean View | Laptop workspace, blackout drapes, iron/ironing board, WiFi (free) - La Capitana Old San Juan (San Juan)
Zen Atlantis Place | Living room | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)
Zen Atlantis Place | Living room | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)
Zen Atlantis Place | Living room | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)
Cozy Apartment with Sea View | Living area | 20-inch flat-screen TV with cable channels, TV - La Capitana Old San Juan (San Juan)
La Capitana sits in the heart of Old San Juan, offering travelers a memorable base for exploring the historic city. Guests can start their day with a freshly prepared breakfast before heading out to discover nearby attractions, all while staying connected with in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, Balcony, Ocean View

Apartment, Balcony, Ocean View | Laptop workspace, blackout drapes, iron/ironing board, WiFi (free)

Apartment, Balcony, Ocean View

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Zen Atlantis Place

Zen Atlantis Place | Laptop workspace, blackout drapes, iron/ironing board, WiFi (free)

Zen Atlantis Place

  • Bay view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in San Juan, La Capitana Old San Juan is in the city center. Distrito T-Mobile and Plaza las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Escambron Beach. Museo del Mar and Institute of Puerto Rican Culture are also worth visiting. Take an opportunity to explore the area for outdoor excitement like skydiving. Visit our San Juan travel guide
Map
412 Calle Norzagaray, San Juan, San Juan, 00901

What's nearby

  • A coastal fort with a dome structure overlooking the ocean.
    Castillo de San Cristobal
    1 min walk - 0.1 miles
  • A street with colorful umbrellas hanging overhead.
    Calle Fortaleza
    3 min walk - 0.2 miles
  • A statue, a building with arches, and a clock tower.
    Plaza de Armas
    6 min walk - 0.3 miles
  • A cruise ship docked near a coastal city with buildings and palm trees.
    Port of San Juan
    6 min walk - 0.4 miles
  • An ornate church interior with a high ceiling, golden chandeliers, and religious statues.
    Catedral Basilica Menor de San Juan Bautista
    7 min walk - 0.4 miles

Getting around

  • Sacred Heart Station
    9 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    15 min drive

Restaurants

  • La Verguenza
    2 min walk
  • Cafe Mallorca
    4 min walk
  • Caficultura
    4 min walk
  • Mercado La Carreta
    4 min walk
  • Cafe Berlin
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 15 to 25 for adults and USD 10 to 20 for children

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [262 Calle Sol Old San Juan]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 for adults, and USD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is La Capitana Old San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at La Capitana Old San Juan?

Check-in begins at 3:00 PM.

What time is check-out at La Capitana Old San Juan?

Check-out is at 11:00 AM.

Where is La Capitana Old San Juan located?

Located in Old San Juan, this hotel is within a 15-minute walk of Plaza de Colon and Port of San Juan. Condado Beach and Puerto Rico Convention Center are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

La Capitana Old San Juan Reviews

6.6

6.6

Cleanliness

5.2

Amenities

7.2

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 37 out of 133 reviews
Rating 8 - Good. 24 out of 133 reviews
Rating 6 - Okay. 32 out of 133 reviews
Rating 4 - Poor. 19 out of 133 reviews
Rating 2 - Terrible. 21 out of 133 reviews

Reviews

Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room in the Zen Suite. Very clean . Kind staff. Pay attention to special instructions to retrieve keys for your stay .
Stayed 4 nights in May 2026
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we arrived the whole city was having a water outage. We were devastated by the news of no running water! But with all that going on this still ended up being the best vacation that me and my girlfriend has ever been on!!! The staff was amazing, they made sure to keep bringing fresh water every day. This is by far the best location that you’re going to find! You can just come out your door and walk old San Jaun and be in the middle of everything! Location location location!! Now the best thing about the room would be the beautiful ocean view! Make sure to get the ocean view it’s a absolute must!
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

Tamara

Liked: Cleanliness
Disliked: Staff & service, amenities
Great location, huge room. Nice view from the patio. Internet didn’t work, no hot water, no towels. Three very steep, narrow flights of stairs to climb. You get what you pay for.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, amenities
Fabulous location but be warned it’s a typical OSJ apartment - very narrow three story walk up. That said, the views were absolutely worth the effort lugging up my admittedly overpacked suitcases up those three flights. The photos on the listing are old, meaning the kitchen and bathroom are in desperate need of updating and refitting. If you can deal with some wear and tear, then the price can’t be beat. I’d stay here again. It was spacious, clean, and worth every penny.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jamie

Liked: Staff & service, amenities, property conditions & facilities
Awesome location beautiful views from the balcony
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. This is the second time we stay here an d you can’t beat the price
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. It was placed in a great part of Old San Juan. Allowed us to eat, visit, and shop comfortably. We had easy access to and from the airport. The staff was friendly, the coffee was delicious, and the roof top was enjoyable! Definitely recommend staying and enjoying the city!
Stayed 2 nights in May 2025
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular!
Stayed 4 nights in Jun 2024
Verified

4/10 Poor

Tanya

Disliked: Cleanliness, amenities, property conditions & facilities
I will start with the good stuff. The location is amazing…literally across the street from San Cristobal. And just being anywhere in Puerto Rico is magical. The unit itself is really big, the bed is huge, and the bedroom has a built in hammock. Also, the front desk staff are very nice. The bad - the check in process is a little confusing…the keys are in a hotel couple blocks away, and we got our keys and went back, only to find our unit wasn’t at the address listed, but on a wholly different street. But most importantly, like others mentioned, the place is a dump. I know it’s old, so it could be rustic or shabby chic, but it’s just gross in so many ways. Yuck. But it didn’t take away from a wonderful time in PR.
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

termaine

Disliked: Cleanliness
The view
Stayed 4 nights in Sep 2023
Verified

4/10 Poor

Timothy

Disliked: Amenities
Extreme lack of attention to detail. We booked the place because a kitchenette was described and the pictures clearly showed a microwave and coffeemaker. These were missing! We were also not given towels and could not get in touch with management. We were thankful that the hotel where we pick up keys were willing to give us towels. Everything is just a bit neglected. The bathroom could use a functioning curtain and rod system. Multiple lamps were either broken or had bulbs burnt out. The oscillating floor fan didn’t work. I’ve tried to contact management about a discount and cannot reach anyone. This place is in a good location and could have been a great stay if the amenities described were actually provided. The bed was comfortable. The balcony was lovely and the location was perfect. Overall wish we would have booked somewhere else to get what we paid for.
Broken fan
Notice the microwave and coffee maker are not present.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Rika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom.
Stayed 4 nights in Nov 2023
Verified

6/10 Okay

Eve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

KATARZYNA M

Liked: Staff & service
Address on this property is incorrect. The address is 413 Calle Sol. The building is older than pictured. The kitchen and bathroom had ants but this is common in old buildings. The windows opened onto the inner stairway, the front windows were barred closed. The positives was value for money, location and huge size. The bed was new which was great. Couches are stained and shower is small.
Verified

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities
To find location go to 262 Sol for he lobby open 24/7. The streets that are parallel to each other have the same numbers across, so the street next over and the building next to it also says 262. Make sure you're on the street before the the street that connects along the fortres "Sol". Then my building was in 413 Sol. So it's one of those places where you check in somewhere and then stay somewhere else. The condition seems sketchy and old but when you get to your room, you realize that you have a prime spot in a great location, I had a balcony that was right across the street from the ocean and the fortress. Could literally not have been in a better location. Was a whole apartment. A few small bugs here and there but not on the bed, mostly by the sinks. The building is old, very old, but updated with acceptable appliance, great TV. The floor is always dirty no matter how much you clean it, so wear socks all the time. I personally as a young male alone, I was thrilled with my room. This place was perfect other than the flooring and the light bug problem. If you can get over those small factors of having a hard time finding it and the older condition this is the best place I think I've ever stayed. Price the and location outweighed everything in my mind.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Lisette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect right in the heart. I didn’t complain while staying there but omg paint chips kept falling from ceilings, bathroom shower poles kept falling down and hair everywhere in bathroom. Tile floor in bathroom very dirty. The bathroom was the grossest. The place didn’t feel at all clean sofa was stained dirty… like I said the location perfect but my God the place needs upkeep and super dirty. Not what it looks like in pics. Sorry but not sorry.
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

leann

Disliked: Cleanliness, amenities, property conditions & facilities
Well the view is Amazing! But the room was bad the first night there was a leak in the bedroom from the ceiling. All we heard the first night was dripping, we also had to sweep and mop the floors there was a lot of dust. We also had to clean the bathroom and the living room furniture was all stained and dirty. You can see from the ceiling there had been a really bad leak. With all that said they did come and fix the leak the next morning (when checked in after 6 maintenance was gone for the day). They also offered to have someone come clean the room the next day but we did it ourselves. The living room ceiling didn’t work and the only ac unit is in the bedroom. But the bed was very comfortable to have been an older mattress the water was hot and it did look like they are up dating the building.
Stayed 5 nights in May 2025
Verified

6/10 Okay

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old San Juan

The stay started off poorly because the hotel does not have a drop off section and you have to check in two blocks away. This was not communicated to us. The room was good sized with a LR, Kitchen, and BR. The ceiling fan in the LR didn't work but the one in the BR did. The bed was a comfortable King. The windows were metal slats that gapped and allowed in a fair amount of sound. There was a rain storm one day and the roof in the bathroom leaked. There was a puddle of water in the bathroom. This was made all the worse because there were only two towels in the whole place. We needed those for showers. Also no wash clothes.
Stayed 5 nights in Mar 2024
Verified

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good but needs a lot of improvement.

Mixed experience. I can split this in two. The good the view is amazing and the location is premium in Old San Juan. The not so good, the mattresses are uncomfortable and old, one of them have a dip that’s very noticeable. The furniture is old. When I checked in the host at the hotel told me “the view is amazing, unless it rains, the. It’s not so much. So, it did rain overnight ñ, I left the windows half open and when I woke up in the morning I had water all the way into the kitchen. The bathroom is very small which I don’t mind much, but the sink is so small that you make a mess when you are brushing your teeth. Also no elevators, and a leak by the balcony door.
This is the view from the bed closer to the balcony.
View from the balcony in the afternoon.
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Marc

Liked: Staff & service
Disliked: Property conditions & facilities
When we checked in, our property we rented 6 months ago and verified two days before we were told had water damage and the balcony needed repair, so they put us in the hotel there on property, at no time was I offered any compensation, I was told this space they put us in was more expensive than the ocean front apartment. I feel as though many problems could be overlooked by waking up and at least looking at the ocean. Let me just say the staff was very helpful with questions and problems, I know it isn't their fault, but the hotel was running off of generator for two days and we were on the third floor, so the elevator did not work. The ice machine in the fridge was not working, dishwasher not working, the showers have no pressure and there was enough hair in the sink drain that you could make a wig. We stayed for 4 nights and all in all we were safe, the area is residential with a couple bars and nice resturant on the same street. Just feel as though they should have in some way compensated for the loss of scenery that we did not get to experience.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort

Great Value for budget savvy seasoned travelers

The view and location are amazing like most others have noted, and the beds are very comfortable. The place is older and could use some TLC, but it is very clean and comfortable with an excellent mini split AC unit, ceiling fans/wall fans. Acessibility - Two large steps to enter through heavy metal gate, then there are two flights of narrow stairs, then 15 feet hallway and across a small open patio, a short walkway. and two steps up to reach The Balcony Apartment. It was no problem as we are active, youngish and healthy. though, if you have a physical disability, an aging travel companion, or are generally very inactive, this would probably not be the best choice. Especially as parking is hard to come by and nearest parking garage is about 4-5 blocks away. The kitchen while aged, (as is most of the furnishings) and clearly effected by being in a tropical environment has everything needed and nice quality of utensils/pans etc., and is super clean and in good working order. Mostly quiet except on weekend nights when cars (with the bass up lol)seem to cruise the narrow street between the building and the San Cristobal Park across the street (above the ocean). Even so, it was quiet by midnight. and not disruptive to our hanging out or sleeping. Overall an excellent spot for the money, if you do not require lavish accommodations. If you expect a Hilton or boutique place, probably not for you. I would totally stay here again. A great location, view and value.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Amber

Disliked: Staff & service, property conditions & facilities
I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Ashley

Disliked: Property conditions & facilities
A lot of the negative reviews stem from the fact that people do not thoroughly read prior to booking. The listing definitely states that not only is the property address a different location from the check-in location, but it’s only stair assessable. Checking in was easy and the property was only about 2- 2 1/2 blocks away 4min walk! I had the Ocean View room and was met w| nice AC upon walking in and the view is absolutely beautiful! Walking distance from just about anything perfect location! Now there were some downs, such as I did not receive check in instructions until 12AM the day of travel after being told I’d get them the day before, both checking in and out no one was at the front desk I was saying hello with no response someone came about 7mins after. The walls of the property and rooms look much older than the pictures used for the listing. The painting doesn’t look fresh, some cracks and water bubble damage which is why people are saying it isn’t clean. The Wi-Fi also didn’t work. With the property being on sort of a main road if you’re a light sleeper the vehicles and loud larger groups of people having conversations passing by will wake you. The Wi-Fi also did not work. If you’re looking for something modern and have health issues with getting up and down stairs and are a light sleeper I wouldn’t recommend for you. For a solo traveler, couple or group of 4 on a budget I’d defn recommend! I really do believe once they take the time renovate the place it’ll be one
Stayed 3 nights in May 2024
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service
it was alright….kitchen was cool to have. i wish there was ac in the living room…ac in the bedroom worked great though. the bathroom left much to be desired…if you fixed the bathroom and ac issue…y’all would be great. your staff was wonderful…which brought it up to 4/5.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Donald

Location
Stayed 5 nights in Nov 2025