Is La Capitana Old San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at La Capitana Old San Juan?

This property doesn't offer parking.

Where is La Capitana Old San Juan located?

Located in Old San Juan, this hotel is within a 15-minute walk of Plaza de Colon and Port of San Juan. Condado Beach and Puerto Rico Convention Center are also within 3 mi (5 km).

10/10 Excellent

Marco

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A literal stones throw from San Cristobal!!

I rented this apartment on accident, and I couldn’t be more pleased. The place was amazing. It was so close to San Cristobal, and just a short walk to Del Morro. You won’t be disappointed.

Stayed 2 nights in Feb 2025

6/10 Okay

termaine

Oct 12, 2023

Disliked: Cleanliness

The view

Stayed 4 nights in Sep 2023

6/10 Okay

david

Feb 18, 2023

Disliked: Amenities, property conditions & facilities

This apartment has one great asset, the view. Otherwise it is not in good condition. The bathroom is about 5 by 5, with no place to even hang up a towel. It could be nice but needs as lot of TLC. You also have to pickup and return the key 2 blocks away, which can be a hassle in the traffic. And by the way, you have to carry your luggage up 2 narrow flights of stairs.

Stayed 2 nights in Feb 2023

2/10 Terrible

Bryan

Oct 23, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I paid a fee for housekeeping which I did not get the entire tiemmI was there which was 3 days. we were 4 people in total and one toilet paper is crazy for 3 day stay. The staff had me walking for about an hour and a half to do my check in despite the fact that I told them I was lost and couldn't find the place where they said the check in is supposed to happen. I arrived at 4. Walking up and down then steep streets of san juan looking for the other hotel that was located in the back of the same building i was supposed to be staying at. Service was terrible. The only good thing was the view. The bathrooms were dirty and very small. I will not recommend it and I won't ever stay here.

Stayed 3 nights in Oct 2024

4/10 Poor

Adriana

Jul 5, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Prime location awful property (Zen studio) This hotel is located in a great area. Unfortunately, there were many issues that made our stay very uncomfortable and unsafe. You will walk into a spacious loft with no air conditioned in the living room, just the bedroom. The bathroom shower is very tiny, the water faucets and the shower curtain are broken and filthy. The front door lock doesn’t work we were afraid someone would break in. The list goes on and on…The owner should provide the basic amenities like towels, paper towels for the kitchen and some guest information of the location, WiFi, places of interests etc. This studio needs to be renovated, just look at the pictures. Also, this place was not clean. When a customer books a hotel should have some basic comfort without requesting it.

Stayed 4 nights in Jun 2024

4/10 Poor

Marc

Dec 1, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

When we checked in, our property we rented 6 months ago and verified two days before we were told had water damage and the balcony needed repair, so they put us in the hotel there on property, at no time was I offered any compensation, I was told this space they put us in was more expensive than the ocean front apartment. I feel as though many problems could be overlooked by waking up and at least looking at the ocean. Let me just say the staff was very helpful with questions and problems, I know it isn't their fault, but the hotel was running off of generator for two days and we were on the third floor, so the elevator did not work. The ice machine in the fridge was not working, dishwasher not working, the showers have no pressure and there was enough hair in the sink drain that you could make a wig. We stayed for 4 nights and all in all we were safe, the area is residential with a couple bars and nice resturant on the same street. Just feel as though they should have in some way compensated for the loss of scenery that we did not get to experience.

Stayed 4 nights in Nov 2024

10/10 Excellent

Amber

Aug 16, 2024

Disliked: Staff & service, property conditions & facilities

I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.

Stayed 3 nights in Jul 2024

6/10 Okay

Ashley

Jun 4, 2024

Disliked: Property conditions & facilities

A lot of the negative reviews stem from the fact that people do not thoroughly read prior to booking. The listing definitely states that not only is the property address a different location from the check-in location, but it’s only stair assessable. Checking in was easy and the property was only about 2- 2 1/2 blocks away 4min walk! I had the Ocean View room and was met w| nice AC upon walking in and the view is absolutely beautiful! Walking distance from just about anything perfect location! Now there were some downs, such as I did not receive check in instructions until 12AM the day of travel after being told I’d get them the day before, both checking in and out no one was at the front desk I was saying hello with no response someone came about 7mins after. The walls of the property and rooms look much older than the pictures used for the listing. The painting doesn’t look fresh, some cracks and water bubble damage which is why people are saying it isn’t clean. The Wi-Fi also didn’t work. With the property being on sort of a main road if you’re a light sleeper the vehicles and loud larger groups of people having conversations passing by will wake you. The Wi-Fi also did not work. If you’re looking for something modern and have health issues with getting up and down stairs and are a light sleeper I wouldn’t recommend for you. For a solo traveler, couple or group of 4 on a budget I’d defn recommend! I really do believe once they take the time renovate the place it’ll be one

Stayed 3 nights in May 2024

4/10 Poor

Tanya

Nov 2, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I will start with the good stuff. The location is amazing…literally across the street from San Cristobal. And just being anywhere in Puerto Rico is magical. The unit itself is really big, the bed is huge, and the bedroom has a built in hammock. Also, the front desk staff are very nice. The bad - the check in process is a little confusing…the keys are in a hotel couple blocks away, and we got our keys and went back, only to find our unit wasn’t at the address listed, but on a wholly different street. But most importantly, like others mentioned, the place is a dump. I know it’s old, so it could be rustic or shabby chic, but it’s just gross in so many ways. Yuck. But it didn’t take away from a wonderful time in PR.

Stayed 4 nights in Oct 2025

2/10 Terrible

Cessna

Oct 19, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

This accommodation was not what we expected. It was very early and again did not meet our expectations according to the pictures that we seen we would request a full refund.

Stayed 2 nights in Oct 2025

8/10 Good

Heather

Sep 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Ocean Views - It is an old building so you cannot expect perfect conditions. The main bedroom was also the living area, comfortable very large bed and good air conditioner. There was a 2nd bedroom that wasn’t needed by us but was good for drying the washing as it was so hot, in warmer weather it wouldn’t be possible to sleep in there. If it rained too hard water came under the door in the very hot room, but bath towels helped. The fridge and cooker were excellent, minimal cooking utensils. The stairs to get upstairs were narrow but doable by us. Great location, fantastic views. I would stay there again if the opportunity came up.

Stayed 7 nights in Aug 2025

2/10 Terrible

Katina

Jul 14, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

To be honest was terrible. First I had some delays so we call to let them know that maybe we will miss the Saturday reservation, on that call she said it’s fine don’t worry. But then when I get the on Sunday 13, straight to the address is there, there’s no way to go in or nothing so when I call they said “you have to walk 4mis distance to check in” now my point is: why there’s no information of that in the emails or even in the call I did the day before. So we all the luggage I had to walk over there. Then we get there and the front desk is talking about how the phone is non stop and she can’t answer. Like a people are lost how we supposed to resolve ?! Only 1 toilet paper for 4 people, there’s only one air conditioner in the first part so if the other bedrooms close the door for privacy they will die w no air or breeze. They need to make some arrangements to that over there

Stayed 2 nights in Jul 2025

4/10 Poor

Leslie

Jun 23, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Disappointed and Heartbroken

Originally,I booked a room for La Capitana. I booked 2 beds with Ocean View. However, I received a message letting me know that my original booked room was unavailable due to them remodeling the building. They sent me to a sister property down the road. Although the room at La Terraza was beautiful, it was not what I booked. I was disappointed and heartbroken. The room they gave me lacked any privacy at all. The bathroom had a frosted door with no lock. Anyone that was in the room can hear what you had going on in the bathroom. No Privacy to change your clothes as the bathroom area was completely open to the main room. Had I known that this was the case before I booked La Capitana I would of booked my stay somewhere else with 2 rooms as I originally intended. La Capitana should be removed as an option for booking until it is completely fixed. This was false advertising if you ask me. I should of been given some money back for my inconvenience.

Stayed 3 nights in Jun 2025

6/10 Okay

leann

May 28, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Well the view is Amazing! But the room was bad the first night there was a leak in the bedroom from the ceiling. All we heard the first night was dripping, we also had to sweep and mop the floors there was a lot of dust. We also had to clean the bathroom and the living room furniture was all stained and dirty. You can see from the ceiling there had been a really bad leak. With all that said they did come and fix the leak the next morning (when checked in after 6 maintenance was gone for the day). They also offered to have someone come clean the room the next day but we did it ourselves. The living room ceiling didn’t work and the only ac unit is in the bedroom. But the bed was very comfortable to have been an older mattress the water was hot and it did look like they are up dating the building.

Stayed 5 nights in May 2025

10/10 Excellent

Mindy

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing stay. It was placed in a great part of Old San Juan. Allowed us to eat, visit, and shop comfortably. We had easy access to and from the airport. The staff was friendly, the coffee was delicious, and the roof top was enjoyable! Definitely recommend staying and enjoying the city!

Stayed 2 nights in May 2025

10/10 Excellent

steven

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good location.

Stayed 3 nights in Mar 2025

2/10 Terrible

Paola

Mar 3, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Not as advertised

There small apartment with a king size bed, I originally booked two beds, sofa bed had no sheets, I had to call the from desk that by the way was a few blocks away, no bathroom amenities and bedbugs bite me during my stay there. I have bites all over my body. I was really excited to stay in san juan city center but this was an unpleasant stay.

Stayed 2 nights in Feb 2025

6/10 Okay

KATARZYNA M

Jan 27, 2025

Liked: Staff & service

Address on this property is incorrect. The address is 413 Calle Sol. The building is older than pictured. The kitchen and bathroom had ants but this is common in old buildings. The windows opened onto the inner stairway, the front windows were barred closed. The positives was value for money, location and huge size. The bed was new which was great. Couches are stained and shower is small.

2/10 Terrible

Grigoriy

Nov 10, 2024

Disliked: Amenities

Property is far from the hotel and on third floor with no elevator. Appointment is not clean. Only one pair of keys, but it is 2 keyed doors on entrance to stairs and in apartment so if one person needs to go another one should go with him to open gate and after that come back on third floor On nerow and high stairs Only 2 bath towels and amenities not clean

Stayed 3 nights in Nov 2024

10/10 Excellent

Cesar Martin

Oct 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome

Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Oct 3, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lamentable

Lugar muy sucio, sin ventanas, oscuridad total, hormigas por todas partes, el agua no funciona bien, muchisimo calor, el aire acondicionado pierde agua continuamente y hace muchisimo ruido, ademas esta solo en una zona de una habitacion, las llaves hay que ir a buscarlas a otro lugar, la puerta de entrada esta rota y no es seguro. No lo recomiendo en absoluto.

Stayed 2 nights in Sep 2024

6/10 Okay

Lisette

Jul 24, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was perfect right in the heart. I didn’t complain while staying there but omg paint chips kept falling from ceilings, bathroom shower poles kept falling down and hair everywhere in bathroom. Tile floor in bathroom very dirty. The bathroom was the grossest. The place didn’t feel at all clean sofa was stained dirty… like I said the location perfect but my God the place needs upkeep and super dirty. Not what it looks like in pics. Sorry but not sorry.

Stayed 4 nights in Jul 2024

8/10 Good

Jason

Jun 21, 2024

Liked: Cleanliness, staff & service, amenities

Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular!

Stayed 4 nights in Jun 2024

10/10 Excellent

Maria

Jun 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. This is the second time we stay here an d you can’t beat the price

Stayed 2 nights in Jun 2024

4/10 Poor

Ashley

May 20, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I wouldn't recommend this room to anyone. First you have to go to another hotel to get the key. After I had to walk down several blocks to get to my room. The suite was up 3 flights of narrow steps and when I finally got into the room I was met by a Hot and Humid living room and a fan. The shower is small and not clean. The shower curtain was filthy and tattered in that tiny excuse of a bathroom. Not to mention the tv had 0 channels and everynight there were various noises coming from residents that live there full time. I recorded some of the noises after the 2nd night. Water damage on most of the walls that were badly covered up that just made the stains more noticeable. This site needs some serious renovations before they even consider to rent it out again. 0 out 10 recommendation.

Stayed 5 nights in May 2024

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