COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hotel El Convento

Photo gallery for Hotel El Convento

Featured Image
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel El Convento

Hotel El Convento

4.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
100 Cristo St, San Juan, 00901

Explore the area

  • Popular LocationSan Juan Gate3 min walk
  • Popular LocationCastillo San Felipe del Morro10 min walk
  • Popular LocationPort of San Juan13 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, Hotel El Convento is in the historical district. San Juan Cathedral and San Juan Gate are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Isla Verde Beach. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Statue of Ponce de Leon - 1 min walk
  • San Juan Cathedral - 1 min walk
  • San Juan Gate - 3 min walk
  • Castillo San Felipe del Morro - 10 min walk
  • Port of San Juan - 13 min walk

Getting around

  • Sacred Heart Station - 10 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • Santisimo – Open daily.

About this property

Hotel El Convento

Luxury San Juan hotel in Old San Juan, walk to San Juan Gate
This smoke-free hotel features a restaurant, an outdoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a business center, and conference space. All 58 individually decorated rooms provide free WiFi, free wired Internet, and room service. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
Hotel El Convento offers 58 accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking within 15 ft (USD 27 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Nearby parking fee: USD 27 per day(15 ft away; open 24 hours)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 699 out of 981 reviews
5 - Excellent 71%
Rating 4 - Good. 195 out of 981 reviews
4 - Good 20%
Rating 3 - Okay. 46 out of 981 reviews
3 - Okay 5%
Rating 2 - Poor. 20 out of 981 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 981 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. This hotel was in the heart of everything which made the visit so much fun. The hotel itself is absolutely beautiful and the staff was very professional and helpful. Rooms are a bit outdated but that is to be expected staying in a historic building.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property in the heart of Old San Juan. My only issue was that the bar was not opened on Monday and Tuesday.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful experience staying at such a historical hotel. It had a very authentic antique vibe but was very clean and modern. Staff was very accommodating to our needs when we wanted to do an upgrade, polite. Overall 5/5 starts!
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old world property that was converted into a hotel. We arrived close to 10pm because of flight delays, we booked a room with two beds. The Juliet balcony view was not the view that was posted for the room it was a view of a wall and trash cans! The next morning we had to talk with the front desk about it being a horrible location and not happy about being woken up before 7am because of the trash collection. They finally moved us about 2pm. The new room had a great view and was perfect except no hot water and had these weird bugs on the wall. The next day we spoke with the front desk again about the bugs and water issue. We went out for the day exploring the beautiful city. We got back around 2 and was told housekeeping didn’t see any bugs and the water was fixed and the room cleaned. Went up to our room to find the room wasn’t cleaned and still no hot water. We went back to the front desk and advised nothing was done. They assured us it would be handled and the general manager was notified. By the time we got back everything was handled and they gave us a credit for our inconvenience. We will definitely stay here again, all in all it was a lovely hotel with fantastic staff.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel in central location. Like all of San Juan, food prices on site expensive. Staff accommodating, hotel well maintained. We had double beds for family of 4, did some snuggling during the night, ha ha. Beds had a sheet only so asked for a blanket which they were quick to bring. My teens used the small pool and hot tub and enjoyed themselves. Lots of little areas to sit with a drink to socialize or quietly read. Parking is brutal, had to use valet since on street is next to impossible.
Stayed 2 nights in Jul 2021