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DoubleTree by Hilton San Juan

Property class: 4
Aromatherapy treatments await at this welcoming hotel just steps from Condado Beach, where guests can unwind poolside or explore the sandy shores with family

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Photo gallery for DoubleTree by Hilton San Juan

A spacious lobby with a high ceiling, large windows, and a seating area with sofas and chairs. - DoubleTree by Hilton San Juan (San Juan)
A beach with four blue lounge chairs under orange umbrellas, facing the ocean. - DoubleTree by Hilton San Juan (San Juan)
A modern lounge area with a large central table, blue chairs, and a decorative wall with mosaic tiles. - DoubleTree by Hilton San Juan (San Juan)
A hotel room with a large bed, a desk, a chair, and a view of the outdoors. - DoubleTree by Hilton San Juan (San Juan)
A poolside area with a wicker chair, potted plants, and a view of a building. - DoubleTree by Hilton San Juan (San Juan)
Relax by the pool or explore Condado Beach near DoubleTree by Hilton San Juan. This family-friendly hotel offers a garden, 3 restaurants serving international cuisine, and an onsite spa for rejuvenating treatments like aromatherapy and manicures/pedicures. With free in-room WiFi, helpful staff, coffee shops/cafes nearby beaches are within reach.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, Multiple Beds, Balcony

A hotel room with a large bed, a bedside lamp, and a view of a garden and outdoor seating area.

Deluxe Room, Multiple Beds, Balcony

  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed
  • Free WiFi

View all photos for Deluxe Room, Multiple Beds, Garden View

A modern hotel room with two beds, a desk, and a large window offering a city view.

Deluxe Room, Multiple Beds, Garden View

9.2 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed
  • Free WiFi

View all photos for Room 1 King Bed, Corner

A hotel room with a large bed, a desk with a TV, a chair, and a view of buildings through the windows.

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed Accessible

A hotel room with a large bed, a desk with a TV, a chair, and a view of buildings through the windows.

Room, 1 King Bed Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a view of the city through large windows.

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for King Room - Non-Smoking

A hotel room with a bed, desk, chair, TV, and a window.

King Room - Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for King Room With Garden View

A hotel room with a large bed, bedside lamps, a red chair, a desk, and a view of palm trees through large windows.

King Room With Garden View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Queen Room

Premium bedding, in-room safe, blackout drapes, soundproofing

Queen Room

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Tower

A hotel room with a large bed, bedside lamps, a desk with a chair, and a window with a city view.

Room, 1 King Bed, Tower

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe 1 King Bed Balcony

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Deluxe 1 King Bed Balcony

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe 1 King Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a window with a city view.

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a bedside lamp, and a view of a garden and outdoor seating area.

Standard Room

8.6 out of 10
Excellent
(90 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed
  • Free WiFi

View all photos for Standard 1 Queen Bed

A hotel room with a large bed, bedside lamps, a desk with a chair, and a window with a city view.

Standard 1 Queen Bed

9.0 out of 10
Wonderful
(88 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located near the beach, DoubleTree by Hilton San Juan is in Santurce neighborhood and is connected to a shopping center. Calle Loiza and Distrito T-Mobile are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Isla Verde Beach. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our San Juan travel guide
View more Resorts in San Juan
Map
105 Avenida de Diego, San Juan, 00914

What's nearby

  • The Museo de Arte de Puerto Rico with a red-tiled roof, white columns, and palm trees.
    Museo de Arte de Puerto Rico
    3 min walk - 0.2 miles
  • A glass of yellow drink with a straw and a plastic cup with 'BORON' written on it, in front of a blurred Christmas tree.
    Plaza del Mercado
    9 min walk - 0.5 miles
  • A beach with a city skyline in the background during sunset.
    Playa Ocean Park
    14 min walk - 0.8 miles
  • Calle Loiza
    1 min walk - 0.0 miles
  • Casino del Mar at La Concha Resort
    18 min walk - 1.0 mile

Getting around

  • Domenech Station
    5 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    22 min drive

Restaurants

  • Bebo's Cafe
    3 min walk
  • Cafe Pierre
    1 min walk
  • Marullo Bar & Tapas
    8 min walk
  • 173
    2 min walk
  • El Meson Sandwiches
    6 min walk

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8.8 out of 10, Excellent, 1,757 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does DoubleTree by Hilton San Juan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is DoubleTree by Hilton San Juan pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 25 per day. Valet parking is available for USD 30 per day.

What time is check-in at DoubleTree by Hilton San Juan?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at DoubleTree by Hilton San Juan?

Check-out is at 11 AM.

Where is DoubleTree by Hilton San Juan located?

This family-friendly San Juan resort is located near the airport, within a 5-minute walk of Calle Loiza and Museo de Arte de Puerto Rico. Condado Beach and Jose Miguel Agrelot Coliseum are also within 3 mi (5 km). Sacred Heart Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

DoubleTree by Hilton San Juan Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 698 out of 1005 reviews
Rating 8 - Good. 173 out of 1005 reviews
Rating 6 - Okay. 78 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

Reviews

Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept great staff and close to a lot of restaurants
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! From the front desk to the house keeping, they did a phenomenal job. The facilities were top notch and the location was perfect to access a variety of things!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our trip. Calle Loiza / Condado nearby, Santurce/Ciudadela/Museo up the street.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

keyawna

Liked: Cleanliness, staff & service, amenities
Some of the staff were very nice thank you
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Angelina Adhot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean. Staff are excellent, very helpful. And also, it's very convenient. The location is awesome. We will definitely stay here again.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Daime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great Stay at this hotel. Very clean. Friendly staff.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Nedal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, clean hallways, clean elevators, and decent price. I highly recommend this one in San Juan
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally and consistently kind in greeting me each time I came and went. The warm cookies are a nice touch, too. The resort is pricey but worth it. The atmosphere is relaxed and the vibes are good. It's also absolutely gorgeous.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is centrally located, near supermarket, plenty of restaurants and walking distance to the beach. Staff is friendly and helpful. Will stay again and definitely recommend. Thank you
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern atmosphere Staff was friendly and the restaurant and chocolate bar down stairs were delicious. The hotel is in walking distance to many restaurants and a 24HR store across the street. Would recommend this as it was family friendly. We loved the shuttle to and from the beach and hotel.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Chiku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a standard small room so we could splurge on activities. It was perfect including the location near the beach and I liked the pool too. Uber to various points of interest was about $6.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Ileah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour pool & hot tub. Friendly staff clean environment!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, staff members were beyond helpful, everyone was a delight! Found my new hotel, the property was well maintained, the hold cart to the beach and chair as well as towels offered were a great touch!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Lanna Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean the pool and hot top were both amazing. Everybody was super nice and helpful and they stayed on top of every thing thank you so much!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Roni Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mylasia L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, super easy check in and staff was more than accommodating for anything. The restaurant inside is delicious morning and night along with the drinks
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach shuttle is an on-demand golf cart, and very simple to use! The pool is beautiful too!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Markistiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. The pool was a huge let down.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Willie Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the pool area had some entertainment. At least put some music on.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience at this hotel. In a safe are and near alot of things! Pool was great and easy access to the beach! Staff was very nice!
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is good the hokt
Stayed 1 night in May 2026
Verified review

8/10 Good

Karoline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, was a little surprised by Murphy bed and room cleaning was very late in the day. The bathroom door did not close properly and we asked for it to be fixed. But it was not repaired well. Staff was polite and nice. Food at hotel was very good.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
The hotel was very clean, staff was able to accommodate me earlier into my room prior to check in, great amenities. and it was located in a great location
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities
Great location, nice staff, clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and welcoming. They took the time to answer all of my questions and made sure I felt comfortable throughout the experience. Excellent customer service!
Stayed 6 nights in May 2026