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Ciqala Suites Hotel

4.0 star property
Guests sip cocktails at the rooftop infinity pool while others enjoy ocean-view dining at this beachside retreat where relaxation meets adventure

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Photo gallery for Ciqala Suites Hotel

A rooftop terrace with a pool, seating area, and city views at dusk. - Ciqala Suites Hotel (San Juan)
A hotel with a prominent 'CIOALA' sign, multiple balconies, and a modern architectural design. - Ciqala Suites Hotel (San Juan)
A reception desk with a stone wall background, a nameplate reading "CIQALA", and a modern, illuminated aquarium feature. - Ciqala Suites Hotel (San Juan)
A modern dining area with a bar, a buffet setup, and a person preparing drinks. - Ciqala Suites Hotel (San Juan)
A rooftop terrace with a view of the city at night, featuring a lounge area with a sofa, chairs, and tables. - Ciqala Suites Hotel (San Juan)
CIQALA Luxury Suites near Condado Beach offers a peaceful getaway with a rooftop terrace, poolside bar, Caribbean cuisine at SP Floor Lounge, free breakfast, and an outdoor pool with sun loungers. Multilingual staff assists with tours to nearby attractions.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Queen Bed

A neatly made bed with white linens and a dark headboard, flanked by nightstands with lamps, in a room with patterned red curtains and a view through a window.

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(8 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A neatly made bed with white linens and a grey throw, a bedside lamp, a window with curtains, and a wall-mounted air conditioner.

Suite, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed

A bedroom with a bed, bedside table, lamp, wardrobe, and a sofa.

Studio Suite, 1 Queen Bed

7.6 out of 10
Good
(19 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for The Signature Suite

A hotel room with a large bed, a nightstand with a lamp, a chair, and an air conditioning unit.

The Signature Suite

8.4 out of 10
Very good
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite

A hotel room with a bed, a desk, a sofa, and two windows with blinds.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Presidential Suite

A bedroom with a dark wooden bed, white bedding, two bedside tables with lamps, and a view of the city through windows.

Presidential Suite

7.8 out of 10
Good
(8 reviews)
  • 158 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Santurce, a neighborhood in San Juan, Ciqala Suites Hotel is in the entertainment district and near the beach. Distrito T-Mobile and Plaza las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Escambron Beach. Centro de Bellas Artes Luis A. Ferre and Museo del Mar are also worth visiting. Visit our San Juan travel guide
Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908

What's nearby

  • A beach with clear turquoise water, a sandy shore, and a city skyline with tall buildings including a Marriott hotel.
    Condado Beach
    2 min drive - 1.0 mile
  • Sheraton Casino
    10 min walk - 0.6 miles
  • Distrito T-Mobile
    13 min walk - 0.7 miles
  • Puerto Rico Convention Center
    13 min walk - 0.7 miles
  • Casino del Mar at La Concha Resort
    3 min drive - 1.3 miles

Getting around

  • Hato Rey Station
    4 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    21 min drive

Restaurants

  • Esquina Watusi
  • Jamón Jamón
    7 min walk
  • Los Pinos Cafe
    7 min walk
  • Gustos Coffee Co.
    9 min walk
  • Las Palmas Bar & Rest.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 35 for adults and USD 35 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Ciqala Suites Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

Is Ciqala Suites Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Ciqala Suites Hotel?

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM. After-hours check-in is not available.

What time is check-out at Ciqala Suites Hotel?

Check-out is at 11 AM.

Where is Ciqala Suites Hotel located?

Located in Santurce, this hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico, Puerto Rico Convention Center, and Pan American Pier. Condado Beach and Distrito T-Mobile are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ciqala Suites Hotel Reviews

8.2

Very Good

8.6

Cleanliness

8.0

Amenities

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 537 out of 1013 reviews
Rating 8 - Good. 219 out of 1013 reviews
Rating 6 - Okay. 107 out of 1013 reviews
Rating 4 - Poor. 63 out of 1013 reviews
Rating 2 - Terrible. 87 out of 1013 reviews

Reviews

Verified review

10/10 Excellent

Ever

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly a delight stay is very local the staff is the best and the food is amazing
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Emani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was honestly great and the staff were so helpful and nice.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying. Great location, nice staff and clean rooms.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities
Location, the clean smell of the rooms. E'ter restaurant on the roof. Only negative was the size of the parking spaces but for the area it's understandable and you quickly get used to it.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and professional staff. All areas acessible and well maintained.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Niels Ole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and location was excellent
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely amazing! The hotel was spotless, the staff was friendly and welcoming, and they made me feel comfortable from the moment I arrived. The room was clean, spacious, and very comfortable, and the amenities were excellent. The location was convenient, and everything exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for a relaxing and enjoyable experience. Thank you for making my trip so memorable!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Pablo Hernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, breakfast
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was very friendly
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Paula at the front desk was excellent. The breakfast was a nice touch and easy to order. The parking was tight in the hotel. Use the other parking lot which is was much easier. My family and I enjoyed it.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The presidential suite was apartment sized with the convenience of an hotel.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Mirtha

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very helpful. However, we were disappointed that our room was not cleaned when we returned from activities around 1 PM. We had to wait until after 4 PM for the cleaning to be completed, which was a significant inconvenience. We wanted to take a shower and nap before heading out again, but the cleaning schedule did not align with our plans during the trip.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities
The best things about the hotel are the cleanliness, the location, and the fact that breakfast is included. The rooftop pool is tiny—almost like a hot tub—though it offers excellent views; it really serves more as a decorative feature. The poolside restaurant opens to the public at 5:00 PM, so it isn't the ideal spot if you are traveling with children; heading to the beach is a much better option. Getting around via Uber is easy and very reasonably priced. The hotel is in a great location if you plan to visit Old San Juan and other tourist areas, all of which are easily accessible by Uber.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and convenient breakfast served directly to the room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ohret

Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff, Nice location. Needs a little maintenance like the bathroom walls not painted but overall very good stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff friendly and customer service great.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Royce

Liked: Cleanliness, amenities, property conditions & facilities
room very nice and clean, staff good, breakfast in bed!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Jaidene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not hesitate, go ahead and book this hotel! Excellent property and courteous staff! It was a last minute booking for one night and it met all my expectations of my short stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff very friendly
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Tonya Holmes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great from the moment I checked in Jeffrey was so helpful at the front desk and everybody there was friendly. It was clean. It was convenient. I loved it.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Barbara

Staff were friendly, helpful
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a 3 bedroom suite. It was great! Very spacious, full kitchen, overall very comfortable and clean. Parking is included on site and also there is an overflow lot right down the street, if that runs out. Breakfast is delicious. You will get a link texted to you to place the order the night before. The staff are all super friendly and helpful. The hotel was in a nice area and short drives or Uber rides to most places you need to get to in San Juan. The pool is cute and has a great view!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities
Excellent views
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

LaKwanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small pool area. There were shopping nearby and restaurants as well
Stayed 4 nights in Mar 2026