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Hotel Juanambú

Property class: 2.5

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Photo gallery for Hotel Juanambú

A spacious living area with yellow sofas, a wooden coffee table, and a TV. - Hotel Juanambú (San Juan de Pasto)
A reception area with a reception desk, a yellow sofa, a glass display case, and a framed landscape painting. - Hotel Juanambú (San Juan de Pasto)
A multi-story building with a KEEWAY MOTEL sign, a visible ATM, and a motorbike shop. - Hotel Juanambú (San Juan de Pasto)
A kitchen with a large window, a sink, a stove, and a refrigerator. - Hotel Juanambú (San Juan de Pasto)
A living room with a flat-screen TV, leather sofas, a coffee table, and a TV stand. - Hotel Juanambú (San Juan de Pasto)
Located close to Plaza del Carnaval and Santiago Apostle Church, Hotel Juanambú provides a free daily manager's reception, laundry facilities, and a business center. In addition to a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
  • Laundry
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Traditional Double Room, 1 Double Bed

A bedroom with a bed, a desk, a chair, a window with curtains, and a painting on the wall.

Traditional Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A room with a bed, a desk, a television, and a mirror.

Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

A neatly made bed with a patterned bedspread, a pillow with a colorful design, and a brown curtain partially drawn.

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

A hotel room with two beds, a TV on a wooden cabinet, a desk with a chair, and a mirror.

Family Room

  • 22 sq m
  • Sleeps 5
  • 1 Twin Bed and 2 Double Beds

About the neighborhood

Located in San Juan de Pasto, Hotel Juanambú is in the city center. Plaza del Carnaval and Plaza de Narino are notable landmarks, and travelers looking to shop may want to visit Unicentro Pasto. Looking to enjoy an event or a game while in town? See what's going on at Estadio Departamental Libertad. Visit our San Juan de Pasto travel guide
Map
Avenida las Américas (cra 19) #16-40, San Juan de Pasto, 520003

What's nearby

  • Plaza del Carnaval
    5 min walk - 0.3 miles
  • Plaza de Narino
    12 min walk - 0.7 miles
  • Santiago Apostle Church
    12 min walk - 0.7 miles
  • Iglesia La Catedral
    13 min walk - 0.7 miles
  • Unicentro Pasto
    4 min drive - 1.0 mile

Getting around

  • Pasto (PSO-Antonio Narino)
    45 min drive

Restaurants

  • Frisby
    15 min walk
  • Mister Pollo
    11 min walk
  • Caffeto
    12 min walk
  • pub Margarita Cafe Pinta
    11 min walk
  • Restaurante Casa China
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Full-sized refrigerator/freezer
  • Microwave
  • Shared kitchen access

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Is Hotel Juanambú pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Juanambú?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Juanambú?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Juanambú located?

Located in the heart of San Juan de Pasto, this hotel is within a 15-minute walk of Plaza del Carnaval, Santiago Apostle Church, and Iglesia La Catedral. Plaza de Narino and Estadio Departamental Libertad are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Juanambú Reviews

7.8

Good

7.6

Cleanliness

7.2

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 7 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
We requested a room away from the street and found it to be quiet in the night. Priced well for budget travellers. Secure building and attentive staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, sin duda una de las mejores experiencias. Sin pensarlo me queraia una noche mas en el, Puntos a mejorar convenio con parqueaderos cercanos.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho que sean pet friendly, fui con mis dos pequeñas y se sintieron como en casa, todos muy atentos sin duda volvería.
Stayed 3 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no me gusto
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Muy Incomodo, no recomendado

Hotel nada recomendado. Habitaciones no aisladas y sin vidrios de ventana por lo que se escucha todo el ruido interno del hotel y del exterior. No se puede dormir nada de todo el ruido, tanto exterior en las habitaciones que dan a la calle, como tampoco se puede dormir nada en las habitaciones internas debido a todo el ruido de la recepción y otros huéspedes. La cama es demasiado incomoda y no es doble, por lo que también dificulta descansar y la habitación no se ve para nada como se presenta en las fotos al momento de reservar. Precio demasiado elevado versus la comodidad del hotel en la semana de carnavales. Único punto positivo es la atención y que es cerca a los lugares de conciertos en la semana de carnavales.
Stayed 8 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala Experiencia. Habitación pequeña y costosa.

No fue una grata experiencia. Reservé cinco meses antes. Tres noches a una tarifa de $158.580 por noche, para 3 adultos y dos niños; pero un mes después el Hotel me contacta para informarme que, por ser mi estadía en época de Carnaval, la tarifa subiría a $304.473 por noche (un incremento del 92.16%), y de no aceptarla entonces cancelarían mi reserva. Me pareció abusivo y luego de varios días y discusiones, respetaron la tarifa original. A la llegada, asignaron una habitación que daba justo a la vía principal, y el ruido no permitía tranquilidad. Diez minutos después, solicité cambio de habitación; me dijeron que esa noche no era posible, y que lo harían el día siguiente (nunca sucedió). Era pequeña; demasiado pequeña como para hospedar a tres adultos y dos niños. Un total de tres camas (una individual y dos dobles), que dejaban un espacio en la habitación por el que difícilmente se podía caminar; prácticamente era un hacinamiento. La cama individual tenía un mal estado (constantemente se le caían las tablas) y no permitía un buen descanso. La cabina de la ducha tenía fuga de agua al exterior, por lo que tuvimos que poner una toalla en el piso, para contenerla. Al siguiente día quise dejar el hotel por inconformidad, pero no lo aceptaron. Realmente la habitación es muy pequeña, básica, sencilla y le falta mantenimiento. No comprendo como este hotel se atreve a cobrar $304.473 (96 USD aproximadamente) por noche, independientemente de que sea o no temporada de Carnaval.
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción!

Excelente servicio!
Stayed 5 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Nice

Staff are incredible help us to get a parking space for the car and also arranged a better room.
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente para bajo presupuesto

Todo perfecto, super económico, céntrico y con regadera a gas, agua calientita, personal muy amable :)
Stayed 1 night in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Verified review

8/10 Good

Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención, algo modesto pero muy limpio

Stayed 2 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018