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The Row Hotel, BW Signature Collection

3.0 star property
Travelers find The Row Hotel perfectly positioned for Santana Row shopping adventures, with express check-out and in-room WiFi making stays effortless

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Photo gallery for The Row Hotel, BW Signature Collection

A modern living room with a central round table, multiple seating options, and a kitchen area in the background. - The Row Hotel, BW Signature Collection (San Jose)
A modern living room with a sectional sofa, a coffee table, and a fireplace. There are two side tables with lamps, and a large window with a view of trees. - The Row Hotel, BW Signature Collection (San Jose)
A hotel with a modern design, featuring a large glass facade, a well-lit entrance, and a landscaped outdoor area with benches and a water feature. - The Row Hotel, BW Signature Collection (San Jose)
A bedroom with a bed, bedside tables, a desk, and a chair. - The Row Hotel, BW Signature Collection (San Jose)
A hotel reception area with a modern design, featuring a reception desk, a flat-screen TV displaying the hotel name, and a fireplace. - The Row Hotel, BW Signature Collection (San Jose)
The Row Hotel, BW Signature Collection, is centrally located in Santana Row. It offers a 24-hour gym, business center, in-room WiFi, express check-in, and self-parking. Just minutes from Westfield Valley Fair Shopping Mall, it's a convenient base for travelers.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for 2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

Memory foam beds, desk, laptop workspace, blackout drapes

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

Memory foam beds, desk, laptop workspace, blackout drapes

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

Memory foam beds, desk, laptop workspace, blackout drapes

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(16 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a bench, and a wooden accent wall.

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(38 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

A hotel room with two beds, a desk with a flat-screen TV, a ceiling fan, and a window with a view of trees.

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a desk with a computer, and a TV on the wall.

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a desk with a computer, and a TV on the wall.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a bench, and a wooden accent wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

In the entertainment district, The Row Hotel, BW Signature Collection is in an area with great shopping. San Jose Civic Auditorium and Shoreline Amphitheatre are cultural highlights, and travelers looking to shop may want to visit Santana Row Shopping Center and Westfield Valley Fair Shopping Mall. Check out an event or a game at SAP Center at San Jose, and consider making time for California's Great America, a top attraction not to be missed. Visit our San Jose travel guide
Map
2404 Stevens Creek Blvd, San Jose, CA, 95128

What's nearby

  • A city square with a large planter, a pedestrian crossing sign, and a historic building with a pointed arch entrance.
    Santana Row Shopping Center
    11 min walk - 0.6 miles
  • A circular pool with a fountain, surrounded by a fence, and trees in the background.
    San Jose Municipal Rose Garden
    15 min walk - 0.8 miles
  • A large, ornate house with a red roof and a garden with pink flowers.
    Winchester Mystery House
    20 min walk - 1.1 miles
  • An ancient carved corridor with hieroglyphs and columns.
    Rosicrucian Egyptian Museum
    3 min drive - 1.0 mile
  • Westfield Valley Fair Shopping Mall
    8 min walk - 0.5 miles

Getting around

  • Race Station
    3 min drive
  • Santa Clara Station
    5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    8 min drive

Restaurants

  • Din Tai Fung
    19 min walk
  • Lady M Cake Boutique
    10 min walk
  • CoCo Fresh Tea & Juice
    19 min walk
  • Sarku Japan
    20 min walk
  • Maison de Patisserie
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Check-out is at 11:00 AM. Late check-out is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within a 15-minute walk of Silicon Valley, Santana Row Shopping Center, and Westfield Valley Fair Shopping Mall. Winchester Mystery House and SAP Center at San Jose are also within 3 mi (5 km).

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Reviews

The Row Hotel, BW Signature Collection Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 353 out of 614 reviews
Rating 8 - Good. 127 out of 614 reviews
Rating 6 - Okay. 61 out of 614 reviews
Rating 4 - Poor. 35 out of 614 reviews
Rating 2 - Terrible. 38 out of 614 reviews

Reviews

Verified review

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, bed and pillows excellent definitely I will stay there again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed us to check in early and the room was clean!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Salesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located. Clean and safe parking.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Lamia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and great staff.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Parking was easy, (in an attached garage). The free breakfast was typical of hotel offerings. Santana Row for shopping and dining is very nice. The shops are high end.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Edda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, easy parking, but it could be more secure, nice breakfast included
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy check in. Always enjoy staying here.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Chorlada

Liked: Property conditions & facilities
Room was decent not what I expected for the price that I paid, parking was amazing, air conditioning work great, the virtual agent was kind of complicated. Check in was a hassle. The lobby area is well maintained. It very noisy.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very well maintained, clean and comfortable. AC and heat worked beautifully and was also very quiet
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
I love it , also they provide excellent breakfast.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Kunqi

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pro: easy check in and check out, password door key.not busy, nice breakfast. Spacious suite. Easy parking. Con: extremely noisy if your room is street side, no room cleaning we stayed for two nights. Broken bedroom door.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Xyanthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtual check in process was super easy and we are grateful our room was ready before the usual check in time of 4pm. It is super close to Santana Row, about a mile, so it was convenient to go explore that area and then have a quick drive back. Someone near us had a pet so we heard a dog barking a good part of the night but once we turned on the fan noise it was drowned out. Also sounded like someone was having a dance party in the room above us lol. For a quick night in the area though before going to the airport this place was great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Shani

Clean room, great breakfast, near freeways and mall
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, amenities
Very polite staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff..
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Aajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Virtual assistant was a bit werid, guy in front of me wasnt happy. Nice comfortable stay though!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and secure. Staff was friendly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Selina Keochai

Liked: Cleanliness, amenities, property conditions & facilities
Cute and clean place. Very quiet.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Denise

Clean room
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Luis

Very refreshing environment, staff very attentive, well kept property!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities
Great amenities
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and close to the mall!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Stayed 1 night in Dec 2025