See all properties

The Row Hotel, BW Signature Collection

3.0 star property
Travelers find The Row Hotel perfectly positioned for Santana Row shopping adventures, with express check-out and in-room WiFi making stays effortless

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Breakfast area - The Row Hotel, BW Signature Collection (San Jose)
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk - The Row Hotel, BW Signature Collection (San Jose)
Breakfast area - The Row Hotel, BW Signature Collection (San Jose)
Exterior - The Row Hotel, BW Signature Collection (San Jose)
Reception - The Row Hotel, BW Signature Collection (San Jose)
The Row Hotel, BW Signature Collection, is centrally located in Santana Row. It offers a 24-hour gym, business center, in-room WiFi, express check-in, and self-parking. Just minutes from Westfield Valley Fair Shopping Mall, it's a convenient base for travelers.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4
  • Free WiFi

About the neighborhood

In the entertainment district, The Row Hotel, BW Signature Collection is in an area with great shopping. Santana Row Shopping Center and Westfield Valley Fair Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit California's Great America and Raging Waters. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Visit our San Jose travel guide
Map
2404 Stevens Creek Blvd, San Jose, CA, 95128

What's nearby

  • Santana Row Shopping Center
    Santana Row Shopping Center
    11 min walk - 0.6 miles
  • San Jose Municipal Rose Garden
    San Jose Municipal Rose Garden
    15 min walk - 0.8 miles
  • Winchester Mystery House
    Winchester Mystery House
    20 min walk - 1.1 miles
  • Rosicrucian Egyptian Museum
    Rosicrucian Egyptian Museum
    3 min drive - 1.0 mile
  • Westfield Valley Fair Shopping Mall
    8 min walk - 0.5 miles

Getting around

  • Race Station
    3 min drive
  • Santa Clara Station
    5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    8 min drive

Restaurants

  • Din Tai Fung
    19 min walk
  • Lady M Cake Boutique
    10 min walk
  • CoCo Fresh Tea & Juice
    19 min walk
  • Maison de Patisserie
    19 min walk
  • California Pizza Kitchen
    17 min walk

Similar properties

Exterior
WAFER 450 Hotel
Santa Clara
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
8.4 out of 10, Very Good, 700 reviews
WAFER 450 Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Check-out is at 11:00 AM. Late check-out is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within a 15-minute walk of Westfield Valley Fair Shopping Mall and Santana Row Shopping Center. Silicon Valley and Winchester Mystery House are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Row Hotel, BW Signature Collection Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Amenities

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 323 out of 566 reviews
Rating 8 - Good. 116 out of 566 reviews
Rating 6 - Okay. 58 out of 566 reviews
Rating 4 - Poor. 34 out of 566 reviews
Rating 2 - Terrible. 35 out of 566 reviews

Reviews

Verified

10/10 Excellent

Lamia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and great staff.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Edda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, easy parking, but it could be more secure, nice breakfast included
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Kunqi

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pro: easy check in and check out, password door key.not busy, nice breakfast. Spacious suite. Easy parking. Con: extremely noisy if your room is street side, no room cleaning we stayed for two nights. Broken bedroom door.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
I love it , also they provide excellent breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Aajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Virtual assistant was a bit werid, guy in front of me wasnt happy. Nice comfortable stay though!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, amenities
Very polite staff
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Shani

Clean room, great breakfast, near freeways and mall
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Denise

Clean room
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff..
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and secure. Staff was friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Selina Keochai

Liked: Cleanliness, amenities, property conditions & facilities
Cute and clean place. Very quiet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities
Great amenities
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Luis

Very refreshing environment, staff very attentive, well kept property!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and close to the mall!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Excellent check-in and check-out process. The room was spacious and nice!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the one night stay Efficient clean and comfy and friendly
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Kim

It was ok but weird a lil weird. Breakfast is just ok. Room was clean. A computer guy is
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Evelyne

Liked: Staff & service, amenities
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great environment and the bed is super comfortable!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at the establishment and it’s clean and comforting. The location is perfect. It’s close to other areas my partner and I frequent, like the Westfield Valley Fair shopping mall and Winchester Mansion.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and the property is clean.
Stayed 2 nights in Jul 2025