Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
No me gusto que me cargaran por el paqueo $102 dólares cuando claramente me dijeron el día que ingresamos que el parqueo estaba incluido en dos ocaciones preguntamos a personas diferentes y nos dijeron que si estaba incluido pero al entregar la recamara nos dijo el caballero que nos recibió la entrega que las personas que nos dijeron que si estaba incluido eran empleados nuevos y que no sabían por lo cual pagamos $102 dólares por parqueo
Comment from Hotel Management
Apr 16, 2024 by Craig, Hotel Management
Hola Leticia. Lamento el malentendido. El aparcamiento no estaba incluido en la tarifa reservada. Háganos saber si tiene un correo electrónico de confirmación que diga algo diferente.
by A verified traveler
Posted Mar 31, 2024 on Expedia
We enjoy our stayed too bad it was only one night so we were not able to use all their amenities.
Comment from Hotel Management
Apr 16, 2024 by Craig, Hotel Management
Hi Diana, we are so happy you enjoyed your brief stay! Hopefully, you'll be able to come back to enjoy the rooftop pool during the summer!
by A verified traveler
Posted Mar 22, 2024 on Expedia
They have the best mattresses I EVER have slept on. The view from 24th floor was gorgeous. I slept and rested really well. And it's literally annexed to the San Jose Conference Center. Breakfast isn't particularly great though.
Comment from Hotel Management
Mar 22, 2024 by Craig, Hotel Management
Thanks so much, Alfredo! We just installed all new mattresses in the hotel, and it's great to hear you enjoyed yours. Thanks for taking the time to leave this rating, we hope to see you again soon!
by A verified traveler
Posted Mar 11, 2024 on Expedia
It’s clean and efficient hotel.
Comment from Hotel Management
Mar 12, 2024 by Craig, Hotel Management
Hi Thomas, thank you for taking the time to leave us this rating! We hope to see you again next time you are in the area.
by A verified traveler
Posted Mar 10, 2024 on Expedia
Perfect!
Comment from Hotel Management
Mar 12, 2024 by Craig, Hotel Management
Thank you for giving us a perfect rating! We are happy to hear you enjoyed your stay. We look forward to hosting you again when you are in the area!
by A verified traveler
Posted Mar 9, 2024 on Expedia
I really enjoyed my stay!
Comment from Hotel Management
Mar 9, 2024 by Craig, Hotel Management
Hi Marc, thank you so much for the review! We're glad you had a great stay with us and hope to see you again soon.
by A verified traveler
Posted Feb 22, 2024 on Expedia
Stay was very comfortable
Comment from Hotel Management
Feb 27, 2024 by Craig, Hotel Management
Hi Timothy, thank you for taking the time to leave us this rating. We are happy to hear you enjoyed your stay and look forward to hosting you again when you in San Jose!
by A verified traveler
Posted Jan 16, 2024 on Hotels
The property was under construction while we where there. They offered us no compensation
Comment from Hotel Management
Feb 13, 2024 by Craig, Hotel Management
Hi, I am so sorry for your experience. We are done with the worst part of the renovation and only have to install new furniture, which will be complete in March. We hope you'll give us another chance next time you are in San Jose.
by A verified traveler
Posted Jan 2, 2024 on Hotels
Great time at the NY party that was thrown at the Marriott. My only complaint was there was no body towels in my room. Only hand and face towels. Had to call down after drying with a small hand towel. I should have checked first.
Comment from Hotel Management
Jan 9, 2024 by Craig, Hotel Management
Thanks for the 10/10! We are so happy to hear that you enjoyed your stay with us for New Year's Eve. It is unusual that the housekeepers forget to place towels in guest rooms, and I am sorry this happened to you. We appreciate your patience and ability to overlook that when rating us so highly. We hope to see you again soon!
by A verified traveler
Posted Jan 1, 2024 on Expedia
The housekeeping services were lacking. Room was adequate.
Comment from Hotel Management
Jan 9, 2024 by Craig, Hotel Management
Hi Robert, I am so sorry you felt that way about our housekeeping services. Can you please reply and provide me with some additional details so that we may address it with the team? Thanks for giving us a chance.