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Hotel Valencia Santana Row

4.0 star property
A sunny retreat near Santana Row's shopping scene offers poolside relaxation and a rooftop terrace with city views for travelers seeking urban comfort

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Photo gallery for Hotel Valencia Santana Row

Rooftop terrace - Hotel Valencia Santana Row (San Jose)
Lobby - Hotel Valencia Santana Row (San Jose)
Dining - Hotel Valencia Santana Row (San Jose)
Exterior - Hotel Valencia Santana Row (San Jose)
Street view - Hotel Valencia Santana Row (San Jose)
Hotel Valencia captures Santana Row's energy with modern style and upscale comfort. Refresh in the outdoor pool, enjoy rooftop terrace views, or use the gym and business center. In-room WiFi keeps you connected. Winchester Mystery House and Westfield Valley Fair Mall are nearby.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

7.0 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

In the entertainment district and in the mountains, Hotel Valencia Santana Row is in an area with great shopping. Westfield Valley Fair Shopping Mall and Santana Row Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit California's Great America and Raging Waters. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Spend some time exploring the area's activities, including golfing and winery tours. Visit our San Jose travel guide
Map
355 Santana Row, San Jose, CA, 95128

What's nearby

  • Santana Row Shopping Center
    Santana Row Shopping Center
    1 min walk - 0.0 miles
  • Winchester Mystery House
    Winchester Mystery House
    5 min walk - 0.3 miles
  • Cinemark CinéArts Santana Row
    3 min walk - 0.2 miles
  • Westfield Valley Fair Shopping Mall
    5 min walk - 0.3 miles
  • American Firearms Museum
    5 min walk - 0.3 miles

Getting around

  • Hamilton Station
    4 min drive
  • San Jose College Park Station
    6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    17 min drive

Restaurants

  • Eataly
    6 min walk
  • Capital One Café
    6 min walk
  • Yard House
    3 min walk
  • The Cheesecake Factory
    5 min walk
  • Joey Restaurants
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 5 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from May 11 2026 to June 5 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 70 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Valencia Santana Row have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM. The pool will be unavailable from May 11 2026 to June 5 2026 (dates subject to change). The property will be renovating the pool from May 11 2026 to June 5 2026 (completion date subject to change).

Is Hotel Valencia Santana Row pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 70 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 59.54 per night.

What time is check-in at Hotel Valencia Santana Row?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Hotel Valencia Santana Row?

Check-out is at noon.

Where is Hotel Valencia Santana Row located?

Situated near the airport, this hotel is steps from Silicon Valley and Santana Row Shopping Center. Westfield Valley Fair Shopping Mall and Winchester Mystery House are also within 10 minutes.

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Reviews

Hotel Valencia Santana Row Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 747 out of 1017 reviews
Rating 8 - Good. 142 out of 1017 reviews
Rating 6 - Okay. 74 out of 1017 reviews
Rating 4 - Poor. 18 out of 1017 reviews
Rating 2 - Terrible. 36 out of 1017 reviews

Reviews

Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and location
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff! The room was gorgeous in the heart of Sanata Row. Loved it
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and staff were very helpful. Also this was a good hotel that’s in the middle of Santana Row. In the middle of great shopping and the Winchester Mystery House.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem in the heart of Santana Row in San Jose. Great location, and surprisingly quiet. A lovely terrace adjacent to the bar and restaurant on the lobby floor as well as a roof top open bar makes for great place to hang your hat while visiting San Jose.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! It was so nice to walk out of the hotel and be in the middle of everything.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed and pillows comfortable, staff were friendly and helpful. It was fun to be right on Santana Row for shopping and restaurants.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at hotel Valencia and service is still phenomenal. I reached out to ask regarding late check out and a crib for my son. The staff was very nice and understanding about the late check out and extended out to 1pm. Crib was in the room by the time we arrived. Also asked for a microwave and fridge but they were maxed out on fridges so they let me use the beverage fridge without being charged. The hotel is very clean and love the smell in the hallway. The character of the building is exquisite. Also I love love their complimentary sangria! Definitely staying here again!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle was extremely helpful. She went above and beyond. My daughter was running the half marathon and she needed to pick up her credentials by 2p. We were going to miss the cutoff. Michelle graciously offered to pick up the packet/credentials so that’s we had it upon check in. 🙏
Stayed 1 night in May 2026
Verified

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities
Awesome hotel in a great location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. The room was very spacious. Checkin was fast and we received a complimentary sangria. Location was perfect!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Best location, great clean rooms, loved the Resturant and bar
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Tyler

Place is falling apart. Not nearly enough staff.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities
Such a great place to stay. Beautiful room and wonderful staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Very friendly staff and valet service was excellent.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and the hotel is amazing.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Niroshini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked in the public parking structure which is cheaper than valet parking for $60. The check-in was good, they accommodated our request for connecting rooms on the quiet side of the hotel. Given its location, the outside car noises were sometimes loud. The rooms are large, which is nice. But the hotel is older and it feels dated and some wear and tear from carpet, walls, bathroom. The housekeeping didn’t automatically make our rooms, but when we called in they came right away. Overall it’s a good hotel for a weekend getaway in the heart of Santana row with easy access to restaurants and shopping.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
From first arriving to checking out the staff was very welcoming and helpful. Would most definitely stay there again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities
Beautiful room, comfortable bed, helpful staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Exceeded expectations on all front. The room was perfect, staff was fantastic, food and beverage was top notch.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Staff was lovely, hotel was clean and comfortable. Didn’t stay long enough to use the amenities but the convenience of location was great.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Virgilyn

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff were nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Steven

The security was helpful in the check in process.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel on amazing location!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the hotel is beautiful, my go to place whenever I visit SJ.
Stayed 2 nights in Oct 2025