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Hotel Valencia Santana Row

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A rooftop terrace with outdoor seating, a fire pit, and a view of the cityscape. - Hotel Valencia Santana Row (San Jose)
A room with a curved black partition, a wooden door, and a tiled floor. - Hotel Valencia Santana Row (San Jose)
A spacious lobby with a red reception desk, wooden paneling, and a chandelier. - Hotel Valencia Santana Row (San Jose)
A hotel with a modern facade, multiple balconies, and a prominent entrance. - Hotel Valencia Santana Row (San Jose)
A row of white wooden chairs with a unique design, arranged in a dining area with wooden flooring and a warm ceiling. - Hotel Valencia Santana Row (San Jose)
Luxury
4.0 star property
9.2

Wonderful

Upscale retreat with rooftop terrace

Nestled in Santana Row's vibrant energy, the rooftop bar offers stunning views and an exclusive club atmosphere. The fifth-floor pool area features comfy loungers and a hot tub for afternoon relaxation. Spanish music in the elegant foyer sets a sophisticated tone for your boutique hotel stay.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Double Room

A hotel room with two beds, a desk with a telephone, a chair, and a TV.

Traditional Double Room

8.8 out of 10
Excellent
(20 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a bed, a desk, a chair, and a wardrobe.

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(18 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Standard Room, 1 King Bed, Accessible

7.0 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

In the entertainment district and in the mountains, Hotel Valencia Santana Row is in an area with great shopping. Shoreline Amphitheatre and Rosicrucian Egyptian Museum are cultural highlights, and some of the area's attractions include California's Great America and San Jose Center for the Performing Arts. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Spend some time exploring the area's activities, including golfing and winery tours. Visit our San Jose travel guide
Map
355 Santana Row, San Jose, CA, 95128

What's nearby

  • A fountain with water jets in a tiled planter surrounded by red poinsettia plants.
    Santana Row Shopping Center
    1 min walk - 0.0 miles
  • A circular building complex surrounded by a cityscape with a sunset in the background.
    Silicon Valley
    1 min walk - 0.0 miles
  • A large, ornate Victorian-style building with multiple towers and a well-manicured garden with hedges and statues.
    Winchester Mystery House
    5 min walk - 0.3 miles
  • Cinemark CinéArts Santana Row
    3 min walk - 0.2 miles
  • Westfield Valley Fair Shopping Mall
    5 min walk - 0.3 miles

Getting around

  • Hamilton Station
    4 min drive
  • San Jose College Park Station
    6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    17 min drive

Restaurants

  • Eataly
    6 min walk
  • Capital One Café
    6 min walk
  • Yard House
    3 min walk
  • Blue Bottle Coffee
    1 min walk
  • The Cheesecake Factory
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 70 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Valencia Santana Row have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Hotel Valencia Santana Row pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 70 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 59.54 per night.

What time is check-in at Hotel Valencia Santana Row?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Hotel Valencia Santana Row?

Check-out is at noon.

Where is Hotel Valencia Santana Row located?

Situated near the airport, this hotel is steps from Santana Row Shopping Center and Silicon Valley. Winchester Mystery House is 0.3 mi (0.5 km) away.

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Reviews

Hotel Valencia Santana Row Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 767 out of 1005 reviews
Rating 8 - Good. 126 out of 1005 reviews
Rating 6 - Okay. 66 out of 1005 reviews
Rating 4 - Poor. 16 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel was very conveniently located. Staff was very nice. Hotel overall good appearance. However rooms and hotel could probably use an update/remodel.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the hotel are perfect. It is my go to place in San Jose
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice boutique hotel — beautiful layout, outdoor space, and restaurant. Suggest separate entrance for guests to avoid lines/crowds for club/bar.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy valet, surrounded by shopping and places to eat. Great vibe and safe.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family experience. World class dinner followed by live music and ice cream down on Santana Row. Beautiful rooftop pool and hot tub, and luxurious room. Will be back
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location very nice bar
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and the view amazing great resturant for breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome. Such a great view at the top. Everything was amazing. The staff was very helpful. They even upgraded our room and this was by far one of my favorite places we stayed at. I will definitely come back here again the lady that helped me at the desk was very helpful provided excellent service and upgraded our room to one of the best rooms with a beautiful view.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no expectations of a hotel located in a popular shopping area, but it really is a lovely hotel with a European bent. Very quiet interior courtyard, extremely friendly and helpful staff and large rooms beautifully appointed. Just really impressed.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best stay in San Jose. A beautiful property in a great location. First class rooms and service. Great restaurant and bar as well.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and very informative staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but expensive. Food and drinks was fairly pricey as well. But it was clean, pool was nice…room was clean and location is decent for the Santana row area.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and staff were very helpful. Also this was a good hotel that’s in the middle of Santana Row. In the middle of great shopping and the Winchester Mystery House.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. First time was a bit noisy as there was a wedding reception in the middle of the hotel quad. This time it was comfortably quiet, which was needed after a 7 hour drive. Staff is friendly and helpful. I enjoy the fact that once we are checked in that restaurants and shops are feet away.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff! The room was gorgeous in the heart of Sanata Row. Loved it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! It was so nice to walk out of the hotel and be in the middle of everything.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed, great and friendly customer service! And amazing location!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Awesome hotel in a great location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem in the heart of Santana Row in San Jose. Great location, and surprisingly quiet. A lovely terrace adjacent to the bar and restaurant on the lobby floor as well as a roof top open bar makes for great place to hang your hat while visiting San Jose.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed and pillows comfortable, staff were friendly and helpful. It was fun to be right on Santana Row for shopping and restaurants.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Best location, great clean rooms, loved the Resturant and bar
Stayed 2 nights in Nov 2025