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Hotel Valencia Santana Row

Property class: 4

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Photo gallery for Hotel Valencia Santana Row

A rooftop terrace with outdoor seating, a fire pit, and a view of the cityscape. - Hotel Valencia Santana Row (San Jose)
A hotel with a modern facade, multiple balconies, and a prominent entrance. - Hotel Valencia Santana Row (San Jose)
A room with a curved black partition, a wooden door, and a tiled floor. - Hotel Valencia Santana Row (San Jose)
A row of white wooden chairs with a unique design, arranged in a dining area with wooden flooring and a warm ceiling. - Hotel Valencia Santana Row (San Jose)
A spacious lobby with a red reception desk, wooden paneling, and a chandelier. - Hotel Valencia Santana Row (San Jose)
A short walk from Santana Row Shopping Center and Winchester Mystery House, Hotel Valencia Santana Row provides a rooftop terrace, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a gym and a business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Traditional Double Room

A hotel room with two beds, a desk with a telephone, a chair, and a TV.

Traditional Double Room

8.8 out of 10
Excellent
(20 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a bed, a desk, a chair, and a wardrobe.

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Traditional Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Standard Room, 1 King Bed, Accessible

7.0 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Communication Room)

A hotel room with a bed, a desk, a chair, a TV, and a window with blinds.

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

In the entertainment district and in the mountains, Hotel Valencia Santana Row is in an area with great shopping. Santana Row Shopping Center and Westfield Valley Fair Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit California's Great America. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Spend some time exploring the area's activities, including winery tours and golfing. Visit our San Jose travel guide
Map
355 Santana Row, San Jose, CA, 95128

What's nearby

  • A city square with a large planter, a pedestrian crossing sign, and a historic building with a pointed arch entrance.
    Santana Row Shopping Center
    1 min walk - 0.0 miles
  • A large, ornate house with a red roof and a garden with pink flowers.
    Winchester Mystery House
    5 min walk - 0.3 miles
  • A circular pool with a fountain, surrounded by a fence, and trees in the background.
    San Jose Municipal Rose Garden
    3 min drive - 1.6 miles
  • Cinemark CinéArts Santana Row
    3 min walk - 0.2 miles
  • Westfield Valley Fair Shopping Mall
    5 min walk - 0.3 miles

Getting around

  • Hamilton Station
    4 min drive
  • San Jose College Park Station
    6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    17 min drive

Restaurants

  • Lady M Cake Boutique
    8 min walk
  • Ramen Nagi
    9 min walk
  • Capital One Café
    6 min walk
  • Yard House
    3 min walk
  • The Cheesecake Factory
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 70 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Valencia Santana Row have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Hotel Valencia Santana Row pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 70 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 59.54 per night.

What time is check-in at Hotel Valencia Santana Row?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Hotel Valencia Santana Row?

Check-out is at noon.

Where is Hotel Valencia Santana Row located?

Situated near the airport, this hotel is steps from Santana Row Shopping Center and Silicon Valley. Westfield Valley Fair Shopping Mall and Winchester Mystery House are also within 10 minutes.

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Reviews

Hotel Valencia Santana Row Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 757 out of 1014 reviews
Rating 8 - Good. 135 out of 1014 reviews
Rating 6 - Okay. 73 out of 1014 reviews
Rating 4 - Poor. 17 out of 1014 reviews
Rating 2 - Terrible. 32 out of 1014 reviews

Reviews

Verified review

10/10 Excellent

Ranna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the hotel are perfect. It is my go to place in San Jose
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy valet, surrounded by shopping and places to eat. Great vibe and safe.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Sean Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and very informative staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but expensive. Food and drinks was fairly pricey as well. But it was clean, pool was nice…room was clean and location is decent for the Santana row area.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. First time was a bit noisy as there was a wedding reception in the middle of the hotel quad. This time it was comfortably quiet, which was needed after a 7 hour drive. Staff is friendly and helpful. I enjoy the fact that once we are checked in that restaurants and shops are feet away.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and staff were very helpful. Also this was a good hotel that’s in the middle of Santana Row. In the middle of great shopping and the Winchester Mystery House.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff! The room was gorgeous in the heart of Sanata Row. Loved it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! It was so nice to walk out of the hotel and be in the middle of everything.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem in the heart of Santana Row in San Jose. Great location, and surprisingly quiet. A lovely terrace adjacent to the bar and restaurant on the lobby floor as well as a roof top open bar makes for great place to hang your hat while visiting San Jose.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed, great and friendly customer service! And amazing location!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed and pillows comfortable, staff were friendly and helpful. It was fun to be right on Santana Row for shopping and restaurants.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities
Awesome hotel in a great location.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unique property. One of the only hotels near Santana Row. Went to check in and it seems they have a club in the hotel or in the vicinity which made me a bit nervous as far as noise pollution. However, as soon as we got to the 3rd floor to check in the atmosphere changed. Extremely calm and quiet. Lounge out in the patio with water features and heaters. Amazing. Ran into probably 3 hospitality employees on the way out and each greeted us with a smile and a soft “good morning”. Didn’t know it was a nicer hotel, just wanted something close to santana row. Felt out of place in my jeans and polo checking in haha. THEY DID NOT make me feel out of place. I did that on my own. Great establishment. Will 100% be making this a regular hotel when visiting the area. Had valet options or a parking garage around the corner.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was very nice and stocked with towels. Room was comfortable and spacious. Bath towels were nice and big.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Best location, great clean rooms, loved the Resturant and bar
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. The room was very spacious. Checkin was fast and we received a complimentary sangria. Location was perfect!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities
Such a great place to stay. Beautiful room and wonderful staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and the hotel is amazing.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at hotel Valencia and service is still phenomenal. I reached out to ask regarding late check out and a crib for my son. The staff was very nice and understanding about the late check out and extended out to 1pm. Crib was in the room by the time we arrived. Also asked for a microwave and fridge but they were maxed out on fridges so they let me use the beverage fridge without being charged. The hotel is very clean and love the smell in the hallway. The character of the building is exquisite. Also I love love their complimentary sangria! Definitely staying here again!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Very friendly staff and valet service was excellent.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities
Beautiful room, comfortable bed, helpful staff.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel on amazing location!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
From first arriving to checking out the staff was very welcoming and helpful. Would most definitely stay there again
Stayed 1 night in Dec 2025