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Hotel El Tucano Resort & Thermal Spa

3.5 star property
Mountain tranquility sets the scene for poolside relaxation at this resort where guests can also embrace adventure with tennis courts and mini golf courses

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Photo gallery for Hotel El Tucano Resort & Thermal Spa

Exterior - Hotel El Tucano Resort & Thermal Spa (La Palmeria)
Breakfast, lunch, dinner served; garden views - Hotel El Tucano Resort & Thermal Spa (La Palmeria)
Exterior - Hotel El Tucano Resort & Thermal Spa (La Palmeria)
Indoor spa tub - Hotel El Tucano Resort & Thermal Spa (La Palmeria)
Breakfast, lunch, dinner served; garden views - Hotel El Tucano Resort & Thermal Spa (La Palmeria)
Hotel El Tucano Resort & Thermal Spa offers a peaceful mountain retreat. Float along the lazy river or book hydrotherapy and massages at The Spa. Free WiFi is available throughout. Enjoy al fresco meals at La Foresta restaurant. Guests praise the attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Triple Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Junior Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Master Suite

Master Suite | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Master Suite

  • Mountain view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Basic Room

7.0 out of 10
Good
(4 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Bedroom, Ensuite, Mountain View

Basic Room, 1 Bedroom, Ensuite, Mountain View | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Basic Room, 1 Bedroom, Ensuite, Mountain View

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, free WiFi

Family Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 5
  • 1 Twin Bed, 1 Double Bed and 1 Queen Bed

About the neighborhood

Located in La Palmeria, Hotel El Tucano Resort & Thermal Spa is in the mountains. Camara de Ganaderos de San Carlos and Costa Rica Chocolate Tour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Juan Castro Blanco National Park and Quesada City Park. Arenal Adventure World and Puentes Colgantes del Arenal are also worth visiting. Discover the area's water adventures with kayaking, water skiing, and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our La Palmeria travel guide
View more Resorts in La Palmeria
Map
7 km North from Central Park, Ciudad Quesada, La Palmeria, Alajuela

What's nearby

  • Juan Castro Blanco National Park
    6 min drive - 1.6 miles
  • Quesada City Park
    13 min drive - 5.7 miles

Getting around

  • Juan Santamaria Intl. Airport (SJO)
    127 min drive

Restaurants

  • Bar y Restaurante Roger
    8 min drive
  • Soda La Guaria
    7 min drive
  • Quecos Steak House
    3 min drive
  • La Cevichera de Yali
    7 min drive
  • Restaurante Francis
    7 min drive

About this property

Hotel El Tucano Resort & Thermal Spa

Resort in the mountains
At Hotel El Tucano Resort & Thermal Spa, you can look forward to free full breakfast, a poolside bar, and a terrace. Treat yourself to a massage, a manicure/pedicure, or a body treatment at the onsite spa. The on-site restaurant, La Foresta, offers breakfast, brunch, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with a lazy river
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A front-desk safe, laundry services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 87 rooms offer amenities such as free WiFi, safes, and room service.
Extra amenities include:
  • Free toiletries and hair dryers
  • TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Foresta

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 8 years old are only allowed with adult supervision

Property is also known as

El Tucano
Hotel El Tucano Resort Thermal Spa La Palmeria
El Tucano Thermal Spa Aguas Zarcas
Hotel El Tucano Resort & Thermal Spa
Hotel El Tucano Resort & Thermal Spa Aguas Zarcas
El Tucano Resort And Thermal Spa
Occidental El Tucano Hotel
Occidental El Tucano Resort
Hotel El Tucano Resort Thermal Spa Aguas Zarcas
El Tucano Resort & Thermal Spa Costa Rica/San Carlos
El Tucano Resort & Thermal Hotel San Carlos
El Tucano Thermal Spa La Palmeria
Tucano Thermal La Palmeria
Tucano & Thermal La Palmeria
Hotel El Tucano Resort Thermal Spa
Hotel El Tucano Resort & Thermal Spa Resort
Hotel El Tucano Resort & Thermal Spa La Palmeria
Hotel El Tucano Resort & Thermal Spa Resort La Palmeria

Frequently asked questions

Does Hotel El Tucano Resort & Thermal Spa have a pool?

Yes, this property has an outdoor pool.

Is Hotel El Tucano Resort & Thermal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Tucano Resort & Thermal Spa?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel El Tucano Resort & Thermal Spa?

Check-out is at noon.

Does Hotel El Tucano Resort & Thermal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel El Tucano Resort & Thermal Spa located?

Situated in the mountains, this spa resort is 1 mi (1.6 km) from Juan Castro Blanco National Park and within 6 mi (10 km) of Aquas Zarcas Square and Quesada City Park. Laguna Río Cuarto and Proyecto Asis are also within 20 mi (32 km).

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Reviews

Hotel El Tucano Resort & Thermal Spa Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 121 out of 377 reviews
Rating 8 - Good. 114 out of 377 reviews
Rating 6 - Okay. 68 out of 377 reviews
Rating 4 - Poor. 45 out of 377 reviews
Rating 2 - Terrible. 29 out of 377 reviews

Reviews

Verified

10/10 Excellent

Ramakant

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rohn Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jaishiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful setting!

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river and pools was the best part.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

jeff

Liked: Staff & service
Great pools and sauna
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Venkataramana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always eager to help
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Gustavo

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature arrond the place.
Stayed 4 nights in Mar 2024
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel more like 3 starts. Beautiful hot springs. Price was ok.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Dennis

Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
Verified

2/10 Terrible

Naveen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

David

Liked: Staff & service
The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.
Stayed 8 nights in Jul 2024
Verified

2/10 Terrible

Anna

Disliked: Staff & service, amenities, property conditions & facilities
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Deyanira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was relaxing. Everything was excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Martha

There were very nice and courteous people. I would suggest that they should keep the place better, clean the areas from debris, making repairs from areas were the people are walking and watching the nature. There is an area around the river where there are a lot garbage and old objects that could be thrown away and the area would be cleaned and looked better.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

PRASANNA

Disliked: Staff & service, property conditions & facilities
Not as expected
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The local food was excellent
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great experience, enjoyable place.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Nazareno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large spacious rooms...Excellent customer service
Stayed 4 nights in Feb 2024