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Delta Hotels by Marriott San Jose Aurola

3.5 star property
Family-friendly San José hotel in Carmen with 3 restaurants

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your current months are May, 2024 and June, 2024.
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June 2024

Delta Hotels by Marriott San Jose Aurola

Photo gallery for Delta Hotels by Marriott San Jose Aurola

Banquet hall
Gym
View from room
Front of property
Standard Room, 1 King Bed, City View (High Floor) | Bathroom sink

Overview of Delta Hotels by Marriott San Jose Aurola

Reviews
8.0

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
5th Street, El Carmen, San José, San José, 10101
  • Popular LocationMorazan Park1 min walk
  • Popular LocationRestaurante El Mirador1 min walk
  • Popular LocationSan Jose Atlantic Station11 min walk
  • AirportSan José (SYQ-Tobías Bolaños Intl.)20 min drive

Room options

Executive Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 Double Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • Sleeps 4
  • 1 Double Bed

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Breakfast included
Pet friendly
Parking included
Free WiFi
8.0 out of 10, Very Good, (1001)
Balmoral Hotel San José CR, Historic District

About the neighborhood

San José

Holiday Inn San Jose-Aurola, an IHG Hotel is located in Carmen, a neighborhood in San José, and is near theme parks. Museum of Contemporary Art and Design and National Museum of Costa Rica are cultural highlights, and some of the area's attractions include Simon Bolivar Zoo and Children's Museum. Consider Parque Viva for a night out or Spirogyra Butterfly Garden if you're traveling with kids. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.
Visit our San José travel guideOpens in a new window

What's nearby

  • Morazan Park - 1 min walk
  • National Theater - 5 min walk
  • Central Park - 8 min walk
  • National Museum of Costa Rica - 10 min walk
  • Sabana Park - 4 min drive

Getting around

  • San Jose Atlantic Station - 11 min walk
  • San José (SYQ-Tobías Bolaños Intl.) - 21 min drive

Restaurants

  • La Vasconia - 2 min walk
  • Saboreaté y Cafe - 1 min walk
  • ChuBBs Bar - 2 min walk
  • Restaurante La Criollita - 3 min walk
  • El Social - 2 min walk

About this property

Delta Hotels by Marriott San Jose Aurola

Family-friendly hotel located in Carmen
At Holiday Inn San Jose-Aurola, an IHG Hotel, you can look forward to a casino, a coffee shop/cafe, and dry cleaning/laundry services. For those hoping to try their luck, this hotel boasts amenities like 3 casino gaming tables and 30 slot machines. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Express check-out, 7 meeting rooms, and free newspapers
  • Luggage storage, coffee/tea in the lobby, and an elevator
  • Guest reviews say good things about the helpful staff
Room features
All 195 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (surcharge)
  • Valet parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: CRC 6,500–8,200 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mirador " Formal Rest"
  • La Palma Bar
  • Tropicana Restaurant

Things to do

  • 3 gaming tables
  • 30 slot machines
  • Casino (3,767 square feet of space)
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (32,292 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from March 29 2024 to March 29 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 6500–8200 per person
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.

We should mention

Pool access available from 5:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Frequently asked questions

Does Holiday Inn San Jose-Aurola, an IHG Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 5:30 AM–10:00 PM.

Is Holiday Inn San Jose-Aurola, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn San Jose-Aurola, an IHG Hotel?

Self parking is available for a fee. Valet parking is available for a fee.

What time is check-in at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-out is at noon.

Does Holiday Inn San Jose-Aurola, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CRC 30000 per vehicle applies.

Where is Holiday Inn San Jose-Aurola, an IHG Hotel located?

This family-friendly San José hotel is located in the historical district, within a 5-minute walk of Morazan Park, Parque Espana, and Pre-Colombian Gold Museum. National Theater and Plaza de la Cultura are also within 5 minutes. San Jose Atlantic Station is 11 minutes by foot and San Jose Procuradiria Museum Station is 12 minutes.

Holiday Inn San Jose-Aurola, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 426 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 163 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lazaro Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Igmedio, hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Agnes

Traveled with family
Liked: Cleanliness, staff & service
There are some nice amenities at the property like the pool and gym. Breakfast was quite average. They had quite a bit of construction happening in the lobby area so there was some noise and fumes from that. The hotel is nice however the surrounding area of town didn’t feel safe.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place good location
Stayed 2 nights in Mar 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
They are doing renovations in the 3 story lobby which is quite nice. The hotel rooms are in need of a little update but my room was not bad. I did not experience any mildew smell and overall it was a little better then I expected. The location is very good. The room and bathroom are both spacious. The bed was a bit too hard for my liking. AC worked well. There is a free breakfast with coffee, juices and several hot items. One big negative for me is that there is no mini bar in the hotel room so I had to get a bucket of ice 1-2 times a day.
Stayed 4 nights in Mar 2024

4/10 Poor

Ajanta

Traveled with family
Liked: Cleanliness, staff & service
Internet was down when we got there. Had to wait a long time for our room , which when assigned ,was already occupied so they then had to give us another. Our room had a broken iron and cold water for shower. Ordered room service ,where it took over an hour to reach someone and then one of the dishes was not good at all. Sent email to complian to manager as he couldn't be reached at checkout. Still waiting 3 days for reply. Reception staff were good and morning breakfast was ok.
Stayed 1 night in Mar 2024

8/10 Good

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
We felt very satisfied with the attention and kindness of the staff and the location and conditions of the hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Jillaine, Uvalde

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and pool were nice. The restaurant was NOT nice. Terrible food and service. The pool area was very nice. Easy walking to many shops and restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robin

Good location
Stayed 3 nights in Feb 2024

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The restaurant had a minimum of selections and food was ok.
Stayed 1 night in Mar 2024