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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property
Travelers can rejuvenate in the sauna or get energized with a workout at this Silicon Valley hotel, where multilingual staff help plan local adventures

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Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

Lobby - SureStay Plus Hotel by Best Western San Jose Central City (San Jose)
Reception - SureStay Plus Hotel by Best Western San Jose Central City (San Jose)
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe - SureStay Plus Hotel by Best Western San Jose Central City (San Jose)
Pool - SureStay Plus Hotel by Best Western San Jose Central City (San Jose)
Free daily buffet breakfast - SureStay Plus Hotel by Best Western San Jose Central City (San Jose)
Located near San Jose State University, SureStay Plus Hotel by Best Western San Jose Central City offers a sauna, gym, and free WiFi. Explore nearby attractions like Santa Clara County Fairgrounds. Helpful staff provide dry cleaning and laundry services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air conditioning
  • Gym
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 1 King Bed,Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe

1 King Bed,Non Smoking

  • Sleeps 2
  • Free wired internet

View all photos for 1 King Bed,Non Smoking,Balcony,Pool View

Egyptian cotton sheets, premium bedding, in-room safe

1 King Bed,Non Smoking,Balcony,Pool View

  • Sleeps 2
  • Free wired internet

View all photos for 1 King Bed,Non Smoking,Jetted Tub

Egyptian cotton sheets, premium bedding, in-room safe

1 King Bed,Non Smoking,Jetted Tub

  • Sleeps 2
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(52 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Queen Bed, Accessible, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Balcony, Pool View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(15 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in South San Jose, a neighborhood in San Jose, SureStay Plus Hotel by Best Western San Jose Central City is near the airport and near a metro station. Santana Row Shopping Center is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Santa Clara County Fairgrounds and San Jose Center for the Performing Arts. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or Levi's Stadium. Visit our San Jose travel guide
Map
2650 Monterey Hwy, San Jose, CA, 95111

What's nearby

  • Santana Row Shopping Center
    Santana Row Shopping Center
    11 min drive - 7.6 miles
  • Nor Cal Laser Tag
    5 min walk - 0.3 miles
  • Santa Clara Paintball
    5 min walk - 0.3 miles
  • Santa Clara County Fairgrounds
    18 min walk - 1.0 mile
  • SAP Center at San Jose
    7 min drive - 4.9 miles

Getting around

  • Capitol Station (Caltrain)
    2 min drive
  • Tamien Station (Caltrain)
    5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    18 min drive

Restaurants

  • McDonald's
    17 min walk
  • McDonald's
    3 min drive
  • Chick-fil-A
    12 min walk
  • Panera Bread
    14 min walk
  • El Pollo Loco
    18 min walk

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
7.8 out of 10, Good, 1,013 reviews
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay movies

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is SureStay Plus Hotel by Best Western San Jose Central City pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western San Jose Central City?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western San Jose Central City?

Check-out is at noon. Late check-out is available for a fee.

Where is SureStay Plus Hotel by Best Western San Jose Central City located?

Located in South San Jose, this hotel is 0.8 mi (1.2 km) from Santa Clara County Fairgrounds and within 3 mi (5 km) of CSU San Jose State University and San Jose McEnery Convention Center. San Jose Center for the Performing Arts and Raging Waters are also within 6 mi (10 km). Capitol Station (Caltrain) is 21 minutes by foot.

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Reviews

SureStay Plus Hotel by Best Western San Jose Central City Reviews

8.0

Very Good

8.4

Cleanliness

7.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 468 out of 1007 reviews
Rating 8 - Good. 282 out of 1007 reviews
Rating 6 - Okay. 110 out of 1007 reviews
Rating 4 - Poor. 62 out of 1007 reviews
Rating 2 - Terrible. 85 out of 1007 reviews

Reviews

Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and good breakfast
Stayed 1 night in May 2026
Verified

10/10 Excellent

jongug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok to stay 1 night. I liked the shower, it is good muscle massage in hot water.
Stayed 1 night in May 2026
Verified

6/10 Okay

Quintin

Parking was trouble free and breakfast was a nice touch.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Maricella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

luvy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were helpful. Everything else was a negative.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Isaac

Liked: Cleanliness, amenities
I like the bed it was confit the shower it was good I didn’t like the A/C it was kind of noisy
Stayed 2 nights in May 2026
Verified

8/10 Good

maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff was very friendly. Morning breakfast was good. Had omelettes, turkey, sausage, bacon, cereal, oatmeal, bagels, toast, orange juice, and coffee.. Each room only has 2 towels so we had to ask for extras. Would be great to have more parking lots.
Stayed 1 night in May 2026
Verified

8/10 Good

Jacob

Liked: Cleanliness
The room was clean and the breakfast was nice.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was very pleasant. Clean, quiet and very roomy room at a very reasonable price.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Damaia

Liked: Cleanliness, staff & service, amenities
The staff, especially Dinesh at check-in were all friendly and helpful during the stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the room was very clean
Stayed 1 night in Nov 2025
Verified

8/10 Good

Dave

Liked: Cleanliness
Room was clean and the gentleman that checked me in was pleasant
Stayed 1 night in Nov 2025
Verified

8/10 Good

Lacretia

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast
Stayed 1 night in Nov 2025
Verified

8/10 Good

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean. Parking was nice. I was able to see my car from the room. Breakfast was great. Overall a good place to stay but TV did not work right and housekeeping knocked at 9am asking if I was checking out
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anai

Liked: Cleanliness, staff & service, amenities
Staff amazing, VERY POLITE , EVEN THE HOLIDAY INN STAFF!!! I HAVE NOT DEALT WITH SUCH CUSTOMER SERVICE DRIVEN PEOPLE SINCE PRE-COVID!!!! ABOVE AND BEYOND SERVICE!!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Convenient location to Hellyer South San Jose area. Good breakfast items. Next door to fairgrounds. Inexpensive stay. Friendly hotel hosts.
View from the balcony I overlooking pool and Christmas lights at the fairgrounds.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Kyle

Disliked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and staff was kind. Location of hotel was unsafe and pictures of property online were overly enhanced compared to what you see in person. One out of our two rooms was not clean upon stay and we were unable to get ahold of staff to help until second day when cleaners came. Loud surroundings at night with people walking close to doors and testing whether doors were locked, felt unsafe to go to sleep.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Khara J

Liked: Cleanliness, staff & service, amenities
Delicious biscuits and gravy at the breakfast buffet. Lots of other choices as well and included with your room and also free parking. Room was crazy CLEAN!!! I didn’t expect such quality and such an affordable rate. The man that is part owner and works the front desk is so kind. All the staff is very friendly. You will like this place and it’s safe and family friendly.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bebs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Safe and clean
Stayed 1 night in Aug 2025
Verified

6/10 Okay

C

Liked: Cleanliness
Disliked: Property conditions & facilities
Room is not sound proofing. Lot of noise from neighbors even in early morning hours. Good breakfast though and fair price though.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Fermin

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff very friendly. Staff at the kitchen was friendlyas well... but no parking by 10pm
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Wiebke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was located at the Holiday Inn Express. Rooms are spacious and clean. Small gym, but extremely hot, as the Sauna is located in that area too. Breakfast is basic, but fruit available.
Stayed 1 night in Nov 2025
Verified

8/10 Good

GARY

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and a nice sized bathroom.Had a problem with the TV and desk clerk said he would come in 5-10 min.and he was there in 2.Continental breakfast was average.Would return.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Nichole

While the room was not clean to my standards, it was satisfactory and the water heater did not have enough of a capacity to fill up the jetted tub.That was okay as well.The bed was very comfortable
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, basic room. Parking was a bit congested. Property was well lit and clean.
Stayed 1 night in Oct 2025