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Hotel Zaraya

3.0 star property
A peaceful getaway where travelers can enjoy international dishes at Toro Gallo restaurant before relaxing poolside in a tranquil environment

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Photo gallery for Hotel Zaraya

An indoor swimming pool with a central water feature, surrounded by balconies with white railings and red accents. - Hotel Zaraya (San José de Cúcuta)
Junior Room | Minibar, desk, iron/ironing board, free WiFi - Hotel Zaraya (San José de Cúcuta)
A restaurant with a tiled floor, wooden tables and chairs, a counter with a decorative plant, and ceiling fans. - Hotel Zaraya (San José de Cúcuta)
A hotel with a prominent red sign, multiple flags, and a balcony. - Hotel Zaraya (San José de Cúcuta)
A room with a curved wooden floor, a small table, and a window with wooden frames. - Hotel Zaraya (San José de Cúcuta)
Hotel Zaraya offers a calm retreat with garden grounds and an outdoor pool. Guests enjoy English breakfast and international cuisine at Toro Gallo restaurant. Practical amenities include WiFi and laundry services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Triple Room

A modern hotel room with a large bed, a bedside table with a phone, a chair, and a vase with flowers.

Standard Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Minibar, desk, iron/ironing board, free WiFi

Standard Double Room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Junior Room

Junior Room | Minibar, desk, iron/ironing board, free WiFi

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Elite Room

Elite Room | Minibar, desk, iron/ironing board, free WiFi

Elite Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Quadruple Suite Junior

Minibar, desk, iron/ironing board, free WiFi

Quadruple Suite Junior

  • 20 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Quadruple Room

Minibar, desk, iron/ironing board, free WiFi

Quadruple Room

  • 17 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite

Minibar, desk, iron/ironing board, free WiFi

Suite

  • 20 sq m
  • Sleeps 5
  • Free WiFi

About the neighborhood

San José de Cúcuta is home to Hotel Zaraya. Cucuta Museum of Culture and House of General Santander are cultural highlights, and some of the area's attractions include Banco de la Republica Cultural Area and Circus Pop. Visit our San José de Cúcuta travel guide
Map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006

What's nearby

  • Colon Park
    3 min walk - 0.2 miles
  • Gobernación Norte de Santander
    5 min walk - 0.3 miles
  • San Jose Cathedral
    5 min walk - 0.3 miles
  • Ventura Plaza Commercial Center
    8 min walk - 0.5 miles
  • General Santander Stadium
    12 min walk - 0.7 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.)
    6 min drive

Restaurants

  • Pocho Pasteles
    4 min walk
  • Shanghai Gold House Ventura Plaza
    6 min walk
  • Sándwich Qbano
    7 min walk
  • Juan Parrilla
    6 min walk
  • Kokoriko
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Toro Gallo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Hotel Zaraya have a pool?

Yes, this property has an outdoor pool.

Is Hotel Zaraya pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zaraya?

Check-in begins at 3 PM.

What time is check-out at Hotel Zaraya?

Check-out is at 1:00 PM.

Where is Hotel Zaraya located?

Situated in San José de Cúcuta, this hotel is within a 5-minute walk of Colon Park, San Jose Cathedral, and Cucuta Museum of Culture. Ventura Plaza Commercial Center and Gobernación Norte de Santander are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Zaraya Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 53 out of 80 reviews
Rating 8 - Good. 20 out of 80 reviews
Rating 6 - Okay. 4 out of 80 reviews
Rating 4 - Poor. 0 out of 80 reviews
Rating 2 - Terrible. 3 out of 80 reviews

Reviews

Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with great staff. Centrally located near commercial area. Breakfast is great (your choice of eggs with toast, fruit, coffee. Pool is clean and cold.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Nice clean hotel with friendly people. I would recommend it.
Stayed 8 nights in Jul 2024
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent 3 night stay and extended our stay longer due to extenuating circumstances. The staff were pleasant and helpful. The hotel has quaint colonial architecture, is maintained and kept very clean. It is located on a safe street, close to the central commercial district, with restaurants and vendors - the Ventura mall is only 3 blocks away. An excellent breakfast of eggs, etc was included every morning. The restaurant is open for supper until 7pm with a nice menu selection. The pool area is plain but cleaned everyday and the pol makes for a very refreshing dip. Our room on the 3rd floor had a queen bed, desk, chair, shelves, closet, and balcony over the street compete with table and chairs. The hotel has secure parking within there gated courtyard. There are only a couple of draw backs: mattress was thin and hard ( could feel the frame underneath, no elevator, and only one towel person per day - no extra towel for use at the pool.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Arnnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Great staff, clean rooms, centrally located on a safe well lit street, close to markets, great food at breakfast and in the restaurant the rest of the day. Only down side, no elevator, the lobby is not air conditioned, beds are hard, and hot water is not always available.
Breakfast
Pool
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters love this hotel.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very nice

Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service... Danny Legro
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Matilde

Liked: Staff & service, amenities, property conditions & facilities
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been always a very good place to stay
Stayed 3 nights in Jun 2026
Verified

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio
Stayed 1 night in May 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cúcuta es una ciudad que sorprende… y eso afecta también a este alojamiento enclavado en su corazón. Un hotel sencillo, pero coqueto, limpio, personal amable… en fin, un bonito hotel…
Stayed 1 night in Mar 2026
Verified

8/10 Good

farid

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación amplia
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Yalta Carelia

Liked: Amenities, property conditions & facilities
La habitación impecable, el desayuno que viene acompañado con la habitación sabroso y la atención del personal muy buena
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Gpa importaciones

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio no cuenta ni con papel higiénico, colchones viejos , no es cómodo.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ronier José

Liked: Cleanliness, staff & service, property conditions & facilities
Deben extender la hora de desayuno
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mccoam

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien rápido ya esperaban mi presencia
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Arley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si quieres algo BBB este es el lugar un icono de Cúcuta
Stayed 7 nights in Nov 2024
Verified

8/10 Good

OMAR ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia en Hotel Zaraya, buena atención,

Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente como siempre muy atentos
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Karin

Una mala experiencia en este hotel..
Stayed 1 night in Sep 2024
Verified

8/10 Good

adanna mercedes

Liked: Cleanliness, staff & service, property conditions & facilities

Regular

Bueno muy buena atención pero el aire acondicionado estuvo deficiente
Stayed 1 night in Jul 2024