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Hotel Tonchala

3.0 star property
Hotel with free breakfast, steps from Ventura Plaza Commercial Center

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Photo gallery for Hotel Tonchala

Front of property
City view from property
Interior entrance
Restaurant
Presidential Studio Suite | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 Double Bed

Designer toiletries, hair dryer, bidet, towels

Executive Double Room, 1 Double Bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Double Beds

Family Quadruple Room, 2 Double Beds | 1 bedroom, premium bedding, down comforters, minibar

Family Quadruple Room, 2 Double Beds

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Studio Suite

Presidential Studio Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Studio Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Executive

1 bedroom, premium bedding, down comforters, minibar

Double Room Executive

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Superior With Street View

1 bedroom, premium bedding, down comforters, minibar

Double Room Superior With Street View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Room Superior With Street View

1 bedroom, premium bedding, down comforters, minibar

Double Room Superior With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Executive With Street View

1 bedroom, premium bedding, down comforters, minibar

Room Executive With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Executive With Street View

1 bedroom, premium bedding, down comforters, minibar

Double Room Executive With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Single Room Executive

1 bedroom, premium bedding, down comforters, minibar

Single Room Executive

  • Sleeps 1
  • 1 Full Bed(s)

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About the neighborhood

Map
Av. 0 Calle 10 Esquina, San José de Cúcuta, Norte de Santander, 780

What's nearby

  • Ventura Plaza Commercial Center - 2 min walk - 0.1 miles
  • Banco de la Republica Cultural Area - 5 min walk - 0.3 miles
  • Cucuta Museum of Culture - 9 min walk - 0.5 miles
  • Gobernación Norte de Santander - 11 min walk - 0.6 miles
  • General Santander Stadium - 11 min walk - 0.6 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 5 min drive

Restaurants

  • ‪Juan Valdez Café - ‬4 min walk
  • ‪Centro Comercial Ventura Plaza - ‬3 min walk
  • ‪Papagayo Plaza - ‬4 min walk
  • ‪Londero's Express - ‬2 min walk
  • ‪Restaurante Madeira - ‬4 min walk

About this property

Hotel Tonchala

Hotel near Ventura Plaza Commercial Center
Located close to Banco de la Republica Cultural Area and General Santander Stadium, Hotel Tonchala provides free continental breakfast, a poolside bar, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • An elevator, tour/ticket assistance, and luggage storage
  • A porter/bellhop, a 24-hour front desk, and smoke-free premises
Room features
All 102 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate dining areas.
Extra amenities include:
  • Bathrooms with designer toiletries and bidets
  • LCD TVs with cable channels
  • Wardrobes/closets, separate dining areas, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Room service
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 69998.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: COP 69998.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:30 AM to 7:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Tonchala
Hotel Tonchala Cucuta
Tonchala
Tonchala Cucuta
Hotel Tonchala San José de Cúcuta
Tonchala San José de Cúcuta
Hotel Hotel Tonchala San José de Cúcuta
San José de Cúcuta Hotel Tonchala Hotel
Tonchala
Hotel Hotel Tonchala
Tonchala San Jose De Cucuta
Hotel Tonchala Hotel
Hotel Tonchala San José de Cúcuta
Hotel Tonchala Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Tonchala have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:30 AM–7:30 PM.

Is Hotel Tonchala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Tonchala?

Self parking is free at this property.

What time is check-in at Hotel Tonchala?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Tonchala?

Check-out is at 1:00 PM.

Where is Hotel Tonchala located?

Located in the heart of San José de Cúcuta, this hotel is within a 10-minute walk of Ventura Plaza Commercial Center and Banco de la Republica Cultural Area. General Santander Stadium and Gobernación Norte de Santander are also within 15 minutes.

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Hotel Tonchala Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 41 out of 86 reviews
Rating 8 - Good. 24 out of 86 reviews
Rating 6 - Okay. 11 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 7 out of 86 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and amenities
Stayed 1 night in Feb 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge building very spacious
Stayed 1 night in Dec 2024

10/10 Excellent

CORINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceent
Stayed 1 night in Dec 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, good customer service
Stayed 7 nights in May 2023

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclent building and dsfe
Stayed 2 nights in Sep 2023

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet an clenless
Stayed 2 nights in Apr 2024

8/10 Good

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like bathroom.
Stayed 1 night in Jul 2024

4/10 Poor

Joycel

Liked: Cleanliness
Disliked: Staff & service
I paid for a king bed room and the staff put me in a room of a small bed. I had to wait to talk to another staff member on the night so he could change my room. The first staff was negative and dint want to help me.
Stayed 3 nights in Jan 2023

10/10 Excellent

Lilibeth

Es excelente todo.!
Stayed 2 nights in May 2025

10/10 Excellent

Aliva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to travel with the assistance of Andres and Iban 🙂
Stayed 3 nights in May 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Danile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gustó
Stayed 1 night in Jan 2025

10/10 Excellent

Zarabhit Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina no estaba en funcion
Stayed 4 nights in Jan 2025

2/10 Terrible

yecny

Disliked: Cleanliness
Las habitaciones muy viejas
Stayed 1 night in Nov 2024

10/10 Excellent

'wil

Best swimming pool around
Stayed 2 nights in Nov 2024

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Exfe
Stayed 1 night in Aug 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena

El hotel tiene una muy buena ubicación, el servicio es muy buenola piscina super linda y limpia, aspectos a mejorar un poco es el desayuno que no es tan variado es decir no hay mucha fruta por escoger, de resto estuvo muy buena nuestra estadia.
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por el precio esta un hotel muy atractivo.
Stayed 2 nights in Sep 2024

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2024

10/10 Excellent

juan

Stayed 2 nights in Jun 2024

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel la limpieza de las habitaciones genial..!!!
Stayed 2 nights in Apr 2024

8/10 Good

Gladys e

Stayed 1 night in Mar 2024

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a great stay

It was a great stay. Highly recommend!!
Stayed 14 nights in Feb 2024

6/10 Okay

CANDELARIO

Liked: Cleanliness
ecxcelente ubicacion
Stayed 2 nights in Feb 2024