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Hotel Fenix

3.0 star property

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Photo gallery for Hotel Fenix

Outdoor pool - Hotel Fenix (San José de Cúcuta)
Standard Suite | Blackout drapes, iron/ironing board, free WiFi, wheelchair access - Hotel Fenix (San José de Cúcuta)
Exterior - Hotel Fenix (San José de Cúcuta)
Restaurant - Hotel Fenix (San José de Cúcuta)
Double Room | Bathroom | Towels, soap, toilet paper - Hotel Fenix (San José de Cúcuta)
Free continental breakfast, a grocery/convenience store, and a free daily manager's reception are just a few of the amenities provided at Hotel Fenix. Be sure to enjoy kids' meals at the on-site restaurant. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Blackout drapes, iron/ironing board, free WiFi, wheelchair access

Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | Blackout drapes, iron/ironing board, free WiFi, wheelchair access

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Blackout drapes, iron/ironing board, free WiFi, wheelchair access

Standard Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Suite

Standard Suite | Blackout drapes, iron/ironing board, free WiFi, wheelchair access

Standard Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in San José de Cúcuta, Hotel Fenix is near the airport. Cucuta Museum of Culture and House of General Santander are cultural highlights, and some of the area's attractions include Circus Pop and Banco de la Republica Cultural Area. Visit our San José de Cúcuta travel guide
Map
#12-114 Avenida 7, San José de Cúcuta, 540001

What's nearby

  • General Santander Stadium
    10 min drive - 2.8 miles
  • Ventura Plaza Commercial Center
    12 min drive - 3.4 miles
  • Circus Pop
    12 min drive - 3.3 miles
  • Banco de la Republica Cultural Area
    12 min drive - 3.5 miles
  • San Jose Cathedral
    13 min drive - 3.4 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.)
    7 min drive

Restaurants

  • El Corral Unicentro
    3 min drive
  • El Motilón
    4 min drive
  • McDonald's
    5 min drive
  • Oma
    3 min drive
  • Restaurant Air's Bar
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 1,076 square feet of conference space
  • Coworking space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 4 steps to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 60000 per pet, per day, plus a one-time cleaning fee of COP 60000 and a deposit of COP 100000 per stay
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: COP 100000 per stay
  • Pet fee: COP 60000 per pet, per day plus COP 60000 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number 83435

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Hotel Fenix have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Fenix pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 26 lbs per pet. There's a deposit of COP 100000 per stay and a fee of COP 60000 per pet, per day. A cleaning fee of COP 60000 also applies. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Fenix?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Fenix?

Check-out is at 1:00 PM.

Where is Hotel Fenix located?

Situated near the airport, this hotel is 3 mi (4.9 km) from General Santander Stadium and within 6 mi (10 km) of Circus Pop and San Jose Cathedral. Cucuta Museum of Culture and Ventura Plaza Commercial Center are also within 6 mi (10 km).

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Reviews

Hotel Fenix Reviews

7.0

Good

7.0

Cleanliness

6.0

Amenities

7.0

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 1 out of 6 reviews
Rating 4 - Poor. 2 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

Reviews

Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service
El hotel bien pero la manager se enojó con nosotros porque no quería que lo rentáramos con expedía porque era mucho más económico y no nos quiso dar la habitación que Expedia nos dio y por enojo nos dio la habitación con camas individuales pero de resto los demás, nos atendieron bien.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Fernando

Disliked: Staff & service, property conditions & facilities, room comfort
Lo único decente fue la atención de las chicas de recepción y del botones Don Ramón a mi llegada, pero lo demás es muy pobre, mucha bulla en el exterior del hotel. Definitivamente no me quedaría nuevamente en dicho hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jhan Franco

Stayed 1 night in May 2026
Verified

10/10 Excellent

Emma

Stayed 1 night in Apr 2026
Verified

6/10 Okay

Edgar

Stayed 1 night in Mar 2026