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Hotel Cinera

3.5 star property
Hotel in San José de Cúcuta with free breakfast and a 24-hour front desk

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Photo gallery for Hotel Cinera

Outdoor pool
Interior entrance
Reception
Reception
Basic Triple Room, Multiple Beds | 1 bedroom, minibar, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Triple Room, Multiple Beds

1 bedroom, minibar, desk, laptop workspace

Basic Triple Room, Multiple Beds

Highlights

Air conditioning
Plasma TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Daily housekeeping
Laptop workspace
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

View all photos for Basic Single Room, 1 Queen Bed

1 bedroom, minibar, desk, laptop workspace

Basic Single Room, 1 Queen Bed

Highlights

Air conditioning
Plasma TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Daily housekeeping
Laptop workspace
  • Sleeps 1
  • 1 Queen Bed

View all photos for Basic Double Room, 1 Queen Bed

Basic Double Room, 1 Queen Bed | 1 bedroom, minibar, desk, laptop workspace

Basic Double Room, 1 Queen Bed

Highlights

Air conditioning
Plasma TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006

What's nearby

  • Cucuta Museum of Culture - 2 min walk - 0.1 miles
  • Colon Park - 2 min walk - 0.1 miles
  • Gobernación Norte de Santander - 3 min walk - 0.2 miles
  • Ventura Plaza Commercial Center - 9 min walk - 0.5 miles
  • General Santander Stadium - 14 min walk - 0.8 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 17 min drive

Restaurants

  • ‪Terraza 360 Grados - ‬8 min walk
  • ‪Restaurante La Mazorca - ‬2 min walk
  • ‪Red - ‬6 min walk
  • ‪Restaurante Embajada Antioqueña - ‬6 min walk
  • ‪Federación Nacional De Cafeteros Norte De Santander - ‬4 min walk

About this property

Hotel Cinera

Property highlights
You can look forward to free continental breakfast, a terrace, and a garden at Hotel Cinera. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • A 24-hour front desk, smoke-free premises, and luggage storage
  • A front-desk safe
Room features
All 62 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and minibars.
More amenities include:
  • Bathrooms with showers and shampoo
  • 36-inch plasma TVs with cable channels
  • Daily housekeeping and desks

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:30 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch plasma TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Cinera have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cinera pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Cinera?

This hotel doesn't offer parking.

What time is check-in at Hotel Cinera?

Check-in start time: 10:00 AM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Cinera?

Check-out is at noon.

Where is Hotel Cinera located?

Situated in San José de Cúcuta, this hotel is steps from Colon Park and San Jose Cathedral. Cucuta Museum of Culture and Gobernación Norte de Santander are also within 10 minutes.

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Hotel Cinera Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great Location
Stayed 1 night in Feb 2023

10/10

Everything was exellent.
Stayed 1 night in Sep 2023

8/10

We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves. The supermarket across the street is great.
Stayed 1 night in Sep 2024

8/10

Room was great.
Stayed 1 night in Jan 2024

8/10

The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
Stayed 1 night in Nov 2024

6/10

They did not have my reservation in their system so they did not have the rooms available. We had to take the last room and make the best of it. The staff however did everything possible to help me and make my stay better. Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
Stayed 1 night in Dec 2023

8/10

First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Stayed 1 night in Dec 2023

4/10

No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading. You can smoke in the parking lot tho. Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Stayed 1 night in Aug 2024

8/10

Hotel centrico, comodo y basico para espera por pocos dias. Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información. Y convenios con app respetarlas
Stayed 4 nights in Jan 2025

6/10

Fue solo una noche pera la reserva nunca la consiguieron
Stayed 1 night in Jan 2025

2/10

Stayed 1 night in Dec 2024

8/10

La unica deficiencia es el desayuno. Vengo seguido a hospedarme y siempre es el mismo desayuno.
Stayed 3 nights in Dec 2024

10/10

La atención fue muy rápida y en la recepción fueron gentiles. Muy buena oocion
Stayed 1 night in Dec 2024

8/10

El sitio es agradable, tiene servicio de Restaurante y potencial para mejorar
Stayed 1 night in Dec 2024

10/10

Bueno
Stayed 1 night in Dec 2024

8/10

Habitación limpia. Buena ubicación. Muy atentos
Stayed 1 night in Oct 2024

10/10

Stayed 2 nights in Oct 2024

10/10

Stayed 1 night in Jul 2024

10/10

Deben mejorar el aire acondicionado de las habitaciones.
Stayed 1 night in Mar 2024

8/10

Es un hotel para ir en tránsito mas no de placer.
Stayed 1 night in Feb 2024

8/10

Stayed 1 night in Dec 2023

8/10

Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Stayed 1 night in Dec 2023

8/10

Stayed 1 night in Dec 2023

10/10

Stayed 1 night in Dec 2023

10/10

Stayed 1 night in Dec 2023