Vacations Close To San Jose City Hall

I was pleasantly surprised by the friendliness of the staff. The facility was clean and well-maintained, and our room was cleaned and prepared every day, something that is rare these days.

I wasn’t going to leave a review at all. You get what you pay for, I guess. My wife and I stayed the night oct. 17th in room 301. We had to leave the following morning in a hurry because I was having some health issues. I left my portable speaker in the room. When I called two days later they told me house cleaning was gone for the day. I called back the next day. They told me they did not find anything. So whoever cleaned that room on October 18th is a thief. Room very small, suspicious stains on bathroom floor and expired snacks in room. I suggest pay more stay elsewhere

I’ve stayed at Hotel Valencia Santana Row approximately eight times over the years, celebrating birthdays, wedding anniversaries, and enjoying getaways with friends and family. I’ve always loved the hotel and its fantastic location, which makes this experience even more disappointing. I booked this stay with my daughter, friend and her daughter and the girls were especially excited about the outdoor pool. Unfortunately, the water was absolutely freezing and not comfortably heated. Swimming was one of the main reasons we chose this hotel. I contacted Expedia, who spoke directly with hotel management. The manager refused to offer any credit or compensation, blaming the cold pool on the weather. Seriously? It was in the 70s outside! The hot tub was perfectly hot, and resorts around the world maintain heated outdoor pools even in snowy conditions. That explanation simply made no sense. What upset me most wasn’t just the freezing pool but the complete lack of customer service and accountability. After being a loyal guest for so many years, I expected better treatment and at least an effort to make things right. Sadly, despite the wonderful location and memories, this will likely be my last stay. Very disappointing!

cockroaches and ants on floors 2 and 4 so i’m sure

It was pleasant and clean. We loved it