Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
The picture has ocean view, but I need to pay another $75 to get ocean view at hotel, and they say parking is $48 but charged me $57 on credit card.
Comment from Hotel Management
Apr 16, 2024 by General Manager, Hotel Management
Dear Hong,Thank you for sharing your feedback. We regret any confusion regarding the room view and parking charges. We strive for transparency in all our communications and will review our policies to ensure accuracy in our promotions and billing. Your experience is important to us, and we will address these discrepancies promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience.
by A verified traveler
Posted Apr 9, 2024 on Expedia
Air was not working too good but we still had a fabulous time. Staff was awesome!!!
Comment from Hotel Management
Apr 10, 2024 by General Manager, Hotel Management
Dear Tania,Thank you for sharing your experience with us. We're glad to hear that despite the concern with the air conditioning, you still had an extraordinary time during your stay. Our team takes pride in delivering superb hospitality, and we hope to have the opportunity to welcome you back for another enjoyable stay at San Francisco Airport Marriott Waterfront.
by A verified traveler
Posted Apr 9, 2024 on Expedia
by A verified traveler
Posted Apr 8, 2024 on Expedia
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Comment from Hotel Management
Apr 10, 2024 by General Manager, Hotel Management
Dear Ron,Thank you for being our guest and sharing your five-star review. Our team works hard to ensure all of our guests have a fantastic stay, so we hope you were impressed with all we have to offer. We look forward to welcoming you back to San Francisco Airport Marriott Waterfront for another great experience in the future.
by A verified traveler
Posted Apr 4, 2024 on Expedia
Was nice and clean bit over priced for rooms.
Comment from Hotel Management
Apr 7, 2024 by General Manager, Hotel Management
Dear Christopher, Thank you for choosing to stay with us, and for your high praise. We appreciate your kind words regarding our clean and comfortable accommodations. Again, thank you for your comments, and we hope to see you the next time you visit San Francisco!
by A verified traveler
Posted Apr 3, 2024 on Expedia
When I checked in, I was told I could use my Bonvoy member points for food and drinks in this Hotel, but when I checked out I was told i cannot use my points for food in this hotel. ☹️☹️☹️☹️
Comment from Hotel Management
Apr 7, 2024 by General Manager, Hotel Management
Dear Xiaojuan,Thank you for your review. It was a pleasure having you here, and based on your rating, it seems you enjoyed your overall experience. That said, we sincerely regret the miscommunication you encountered, and we'll be sure to discuss your feedback with our team to ensure the correct information is being provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.
by A verified traveler from Garden Grove
Posted Mar 28, 2024 on Expedia
Too expensive
Comment from Hotel Management
Mar 31, 2024 by General Manager, Hotel Management
Dear Juan,Thank you for taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please consider staying with us again.
by A verified traveler
Posted Mar 28, 2024 on Expedia
The hotel was very clean and the staff was friendly.
Comment from Hotel Management
Mar 31, 2024 by General Manager, Hotel Management
Dear Jason,Thank you for choosing San Francisco Airport Marriott Waterfront! We're glad our friendly staff and clean rooms impressed you. Please come see us again the next time you're in the area.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Very convenient for air port access
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Dear Dan,We're thrilled to hear that our proximity to the airport made your stay convenient. Our team is dedicated to providing seamless experiences for our guests, and we look forward to welcoming you back for another five-star stay at San Francisco Airport Marriott Waterfront.
by A verified traveler
Posted Mar 21, 2024 on Expedia