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47-inch flat-screen TV with cable channels, TV
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Guest reviews

4.7 out of 5 Exceptional
73 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air Conditioning
Gym
Business Services
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant

Map

Explore the area

Popular LocationUCSF Medical Center at Mount Zion18 min walk
Popular LocationKaiser Permanente Medical Center3 min drive
Popular LocationLombard Street5 min drive
AirportSan Francisco, CA (SFO-San Francisco Intl.)20 min drive

Book online or call:

1-800-675-4318

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About this area

San Francisco

Located in San Francisco's Western Addition neighborhood, Mansion on Sutter is in the city center. Lombard Street and Palace of Fine Arts are notable landmarks, and travelers looking to shop may want to visit Pier 39. Looking to enjoy an event or a game while in town? See what's going on at Oracle Park. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like whale-watching.
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Popular Location

What's nearby

  • UCSF Medical Center at Mount Zion - 18 min walk
  • Kaiser Permanente Medical Center - 3 min drive
  • 555 California Street - 3 min drive
  • San Francisco Museum of Modern Art - 4 min drive
  • Lombard Street - 5 min drive

Getting around

  • San Francisco Station - 4 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • AirportSan Francisco Intl. Airport (SFO) - 20 min drive

About this property

Mansion on Sutter

Along with a 24-hour fitness center, this smoke-free hotel has a conference center and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and express check-out. All 12 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Frette Italian sheets and down comforters, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking: USD 54 per day
  • Limited parking spaces

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Soundproofed rooms

Conveniences

  • Elevator

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Hindi
  • Spanish

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Renovated entire property - January 2019
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 47-inch flat-screen TV
  • Cable channels

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
1 per room (up to 85 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A 14.0 percent city/local tax will be charged
  • A damage deposit of USD 300.00 will be collected before check-in.
  • Resort fee: 12 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Concierge service
  • Housekeeping

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Secured self parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
4.7
Exceptional
5 - Excellent
64
4 - Good
4
3 - Okay
1
2 - Poor
1
1 - Terrible
3

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Beware and go to Hotel Drisco
I have never in my life had an experience like I just did at this hotel. I was given wonderful service before my mother who does not have a lot of money showed up to say goodbye before I leave to go to the UK for medical treatment on Tuesday morning. Despite being unable to provide so much as a latte from the espresso machine I walked by every time I went downstairs, the staff who is never present at the desk (even at night which happens to be illegal) decided to provide my guest with an entire bottle of wine they planned to charge me for and argued with me in the lobby about in front of other guests which was humiliating and unnecessary given the voicemail I had left that morning about the wine and how it ruined my stay, my ability to even touch $150 worth of takeout and avoid vomiting all night long from taking so many antibiotics on a virtually empty stomach and my ability to say goodbye to my mother during a pandemic wherein no one can be sure of who they will or will not see again in 6 weeks time. The bar was CLOSED so how Emma had the audacity to tell me this was my fault for neglecting to tell her NOT to open a CLOSED bar is BEYOND. Yes, this is a lovely building but that is IT. For the price they charge and the labor costs they save on while using a pandemic as an excuse rather than financial reasons because this hotel is always empty for a reason, it is seriously lacking in every department which is why I chose to leave prior to any of the rude treatment began.
Stayed 2 nights in Jul 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love, Love, LOVE!
Our 4-night stay here was just grand. The details of the mansion itself was simply breath-taking and the staff were always so pleasant. It is definitely in our Bucket List to be able to check in to all the rooms here, as they are each unique. Thank you Mansion on Sutter for making our Wedding Weekend-Stay so wonderful and memorable!
Stayed 2 nights in Jan 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest properties I've ever stayed in! Absolutely beautiful and comfortable. And the staff was super nice. Would definitely stay here again and highly recommend!
Stayed 1 night in Jan 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, the most comfortable bed
Stayed 1 night in Dec 2019