Ratings based on 31 Verified Reviews
5.0 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 26, 2024 on Expedia
Absolutely amazing
Comment from Hotel Management
Mar 26, 2024 by Hotel Management, Hotel Management
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Clean modern nice
Comment from Hotel Management
Mar 26, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review our hotel, Caleb. It was a pleasure to welcome you as our guest and we’re elated that you had a wonderful stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!
by A verified traveler
Posted Mar 1, 2024 on Expedia
Super convenient to the Embarcadero
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you for providing feedback from your recent stay with us, Edward. We are glad that you found our location convenient to the Embarcadero and that you enjoyed your time here in San Francisco! We look forward to hosting you again soon!
by A verified traveler
Posted Feb 29, 2024 on Expedia
Great modern place! Thank you for the hospitality x
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you for sharing your positive experience with us and with your fellow travelers, Olga. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!
by A verified traveler
Posted Feb 27, 2024 on Expedia
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your rating with us, Mike. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.
by A verified traveler
Posted Feb 26, 2024 on Expedia
Beautiful rooms - amazing views of the city & bay! Walkable, convenient to Ferry Building, Embarcadero, Fisherman’s Wharf & mass transit. Safe, clean. Rooms were cleaned daily. Staff were very friendly & accommodating. The renovations were beautiful.
Some of the Elevators were not working properly. Elevators need music, too quiet & you hear the elevators creaking as they moved. Better toilet paper - It was only 1 ply & not very comfortable. Better toiletries- shampoo & conditioner was lacking as was the soap. The dispensers did not work well either. The entranceway was still a bit confusing, even after the renovation.
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel, Mitchell. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience. Your feedback and constructive criticisms are extremely valuable to us, as they help us identify those things we can provide or improve for our guests. Thank you again for your review and we look forward to having you again the next time you are back in the area!
by A verified traveler
Posted Feb 17, 2024 on Expedia
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you very much for the 5 out of 5-star rating, Suhyun! We are happy to hear that you had a fantastic stay with us and look forward to hosting you again in the future!
by A verified traveler
Posted Feb 12, 2024 on Expedia
All staff were super nice and very helpful
Will love to stay here again next time I am in town.
Comment from Hotel Management
Mar 14, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel, Le-Quyen. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to the area.
by A verified traveler
Posted Feb 10, 2024 on Expedia
Comment from Hotel Management
Mar 20, 2024 by Hotel Management, Hotel Management
Thank you very much for the 5 out of 5-star rating, Michael! We are so glad that you had a wonderful stay with us! We look forward to having you again the next time your travels bring you back to San Francisco.
by A verified traveler
Posted Feb 5, 2024 on Expedia
The Jay is a very nice hotel right in the financial district and a short walk from the reason for my trip. Breakfast was good and everyone I interacted with was friendly and helpful. My stay was everything I was hoping it would be.
Comment from Hotel Management
Feb 7, 2024 by Amber Lopez, Hotel Management
Dear Mr. Gregory, thank you for your 5 out of 5 rating! We are delighted that you had an enjoyable stay and look forward to welcoming you back in the near future!