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Terrace/Patio
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Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Guest reviews

4.3 out of 5 Excellent
1,039 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air Conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular Location555 California Street7 min walk
Popular LocationSan Francisco Museum of Modern Art17 min walk
Popular LocationMoscone Convention Center19 min walk
AirportSan Francisco, CA (SFO-San Francisco Intl.)23 min drive

Book online or call:

1-800-675-4318

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About this area

San Francisco

Located in San Francisco's Downtown San Francisco neighborhood, InterContinental Mark Hopkins is in the city center and near a metro station. Ferry Building and Berkeley Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mission Dolores Park and Golden Gate Park. Looking to enjoy an event or a game? See what's going on at Oracle Park, or consider The Regency Ballroom for a night out. Spend some time exploring the area's activities, including golfing.
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Popular Location

What's nearby

  • 555 California Street - 7 min walk
  • San Francisco Museum of Modern Art - 17 min walk
  • Moscone Convention Center - 19 min walk
  • Lombard Street - 7 min drive
  • Ghirardelli Square - 8 min drive

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • AirportSan Francisco Intl. Airport (SFO) - 23 min drive

About this property

InterContinental Mark Hopkins

Along with a restaurant, this smoke-free hotel has a fitness center and valet parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. All 382 rooms offer free WiFi and free wired Internet, plus iPod docks and flat-screen TVs with digital channels. Guests will also find 24-hour room service, minibars, and coffee makers. Housekeeping is available on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Mon, Aug 10 - Wed, Sep 30 (dates are subject to change):
Bar/Lounge(s)
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking: USD 73 per night
  • Electric car charging station

Food and drink

  • Continental breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends: USD 15.00 for adults and USD 7.00 for children
  • 1 restaurant
  • 24-hour room service

Things to do

  • Fitness center

Family friendly

  • Dry cleaning service

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 44-inch flat-screen TV
  • Digital channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 3 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 10 2020 to September 30 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 15.00 for adults and USD 7.00 for children (approximately)
  • Valet parking fee: USD 73 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property allows pets in specific rooms only; guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
4.3
Excellent
5 - Excellent
504
4 - Good
295
3 - Okay
81
2 - Poor
41
1 - Terrible
24

4.4/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities
The cleaning staff took a pair of pants while changing bed sheets ... I reported that and never had a respond from the hotel
Stayed 3 nights in Oct 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Property conditions & facilities
Staff tried, buthotel needs work. AC practically non existant inour room. Not sure if anyone followed up on our request to look at it. Fridge was broken. Replaced with a beat up version, Room was beastly hot the whole time
Stayed 3 nights in Oct 2020

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything but to bad that there’s no restaurant in the hotel right now it’s an inconvenience
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the employees were very friendly! Truly a wonderful place to stay.
Stayed 3 nights in Oct 2020

5/5 Excellent

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated me and my daughter with excellent service and the food is great With great view from the 12th floor
Stayed 1 night in Oct 2020