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Hotel Zetta San Francisco, a Viceroy Urban Retreat

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Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar

Overview of Hotel Zetta San Francisco, a Viceroy Urban Retreat

Hotel Zetta San Francisco, a Viceroy Urban Retreat

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
55 5th St, San Francisco, CA, 94103

Explore the area

  • Popular LocationSan Francisco Museum of Modern Art9 min walk
  • Popular LocationMoscone Convention Center9 min walk
  • Popular LocationAsian Art Museum of San Francisco12 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)18 min drive

Choose dates to view prices

About this area

San Francisco

In the city center, Hotel Zetta San Francisco, a Viceroy Urban Retreat is in Downtown San Francisco, a neighborhood in San Francisco with good shopping. Westfield San Francisco Centre and Van Ness Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore San Francisco Maritime National Historical Park and Muir Woods National Monument. Looking to enjoy an event or a game while in town? See what's going on at Oracle Park, or consider a night out at Great American Music Hall.
Map

What's nearby

  • San Francisco Museum of Modern Art - 9 min walk
  • Moscone Convention Center - 9 min walk
  • Asian Art Museum of San Francisco - 12 min walk
  • Bill Graham Civic Auditorium - 14 min walk
  • 555 California Street - 16 min walk

Getting around

  • San Francisco Station - 19 min walk
  • Market St & 5th St Stop - 1 min walk
  • San Francisco International Airport (SFO) - 18 min drive

Restaurants

  • S and R Lounge – Lobby lounge offering American cuisine. Serves light fare.
  • The Cavalier – Restaurant with a bar offering American cuisine. Serves dinner.

About this property

Hotel Zetta San Francisco, a Viceroy Urban Retreat

4-star San Francisco hotel in Downtown San Francisco with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a conference center, and valet parking. All 116 rooms offer thoughtful touches like espresso makers and bathrobes, as well as comforts such as pillowtop beds and premium bedding. WiFi and refrigerators are standard, as are LCD TVs with satellite channels.
Hotel Zetta San Francisco, a Viceroy Urban Retreat offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with premium satellite channels. Refrigerators and espresso makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This San Francisco hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 62 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–1 PM: USD 10-20 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Filipino
  • French
  • Spanish
  • Vietnamese

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms - 3

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 46-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

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Policies

Check-in

Check-in from 3 PM - 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Dogs welcome
1 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge service
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 62 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco
Hotel Zetta San Francisco
Hotel Zetta San Francisco, a Viceroy Urban Retreat Hotel
Hotel Zetta San Francisco, a Viceroy Urban Retreat San Francisco

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 582 out of 982 reviews
5 - Excellent 59%
Rating 4 - Good. 283 out of 982 reviews
4 - Good 29%
Rating 3 - Okay. 80 out of 982 reviews
3 - Okay 8%
Rating 2 - Poor. 24 out of 982 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 982 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Sep 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was amazing and we thought the decor was super unique and modern! Nice amenities. However, we didn’t feel safe walking at night around the hotel (or even being outside the front door), we ended up with a strange room that was dark and noisy, and the bed wasn’t very comfortable.
Stayed 6 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and friendly, as well as helpful for our entire stay. The Blue Bar was a fun little spot to have a few drinks before heading up to the room, love the London inspired menu and details spread out throughout not just the bar but the hotel as well. The game room above the lobby was also a nice touch, adding to the wonderful amenities offered by Hotel Zetta. All in all, it’s a good location with an amazing group of people working there.
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. The decor is fun and modern and eco friendly. The staff goes above and beyond to be nice, helpful, attentive and friendly. Everything is very clean and beds were comfortable. We enjoyed drinks at the bar, having fun in the game room and the delicious meals and excellent service at the restaurant on-site The Cavalier.
Stayed 2 nights in Sep 2021