Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Very nice rooms and quiet environment. Would book again.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Booked through Expedia. Found out about “resort fee” at check-in. They give you a $10 voucher to their restaurant, but fail to tell you it’ll be closed 2 of the 4 nights we stayed. Woke up at 4am to a low battery chirp from the smoke detector. Room service didn’t fill shower gel, ran out on last day. And then upon checkout, not one single question about how was our stay? Will not be staying here again.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Great hotel. Will book again
by A verified traveler
Posted Mar 24, 2024 on Expedia
Very pleased on the atmosphere and customer service. Everything was more than accepted and I was satisfied with the presidential suite upgrade . Definitely coming back .
by A verified traveler
Posted Mar 24, 2024 on Expedia
Quite room, clean, specious and great staff
by A verified traveler from mammoth lakes
Posted Mar 4, 2024 on Expedia
Love this place! Staff is very accommodating. LOVE the Nespresso machine in the room!
by A verified traveler
Posted Feb 12, 2024 on Expedia
Very artistic and clean hotel at an affordable price
Comment from Hotel Management
Feb 13, 2024 by Ben Lau, Front Office Manager, Hotel Management
Thank you George for leaving a review! I'm very happy you found the hotel artistic and clean, and well priced. We hope to see you at Hotel Zelos!
by A verified traveler
Posted Jan 31, 2024 on Expedia
I was greeted by the staff because I am a VIP member I was kindly upgraded and the room is beyond amazing.
Comment from Hotel Management
Feb 4, 2024 by Ben Lau, Front Office Manager, Hotel Management
Thank you Desiree for leaving us such a kind review with good scores! I'm very happy you enjoyed the Corner King room you were upgraded to, we try our best to take care of our Expedia VIP members. We hope to see you again at Hotel Zelos when you come back to San Francisco.
by A verified traveler
Posted Jan 26, 2024 on Expedia
Clean, convenient, friendly. No issues. Bathroom fittings are a little tired, but functional
Comment from Hotel Management
Jan 27, 2024 by Front Office Supervisor, Cassidy Arevalo, Hotel Management
Thank you Nigel for leaving us a great review. I am happy that you found the room to be clean and the staff to be friendly. We are in a very convenient central location so I am glad you were able to take advantage of that. We appreciate your feedback regarding the bathroom, this will be passed onto the proper departments. I am delighted that you enjoyed your stay and I hope you return to Hotel Zelos the next time you are in San Francisco.
by A verified traveler
Posted Jan 20, 2024 on Expedia
Great location. Friendly staff
Comment from Hotel Management
Jan 24, 2024 by Ben Lau, Front Office Manager, Hotel Management
Thank you Howard for leaving us such a great review! We hope to see you at Hotel Zelos again in the future.