Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 24, 2024 on Expedia
We love this hotel. Perfect for a city weekend visit. Recommend a room on the interior courtyard since the street (and alley) can be a little loud. The $40 resort fee stinks, but we just make sure to take advantage of all of the perks - such as the nightly reception and free drink.
by A verified traveler
Posted Mar 18, 2024 on Expedia
Everything was great!
by A verified traveler from Baton Rouge
Posted Mar 18, 2024 on Expedia
Terrific boutique hotel- great friendly staff
by A verified traveler from Placerville
Posted Feb 26, 2024 on Expedia
The hotel is beautiful and comfortable. The sipping hour was delightful with delicious gin martinis!
Comment from Hotel Management
Feb 27, 2024 by Max Oceguera - Director of Front Office. , Hotel Management
Sarah,I would like to express my gratitude for taking the time to review our hotel and share your valuable feedback with us. Your feedback is highly appreciated and helps us to improve our services and ensure that our guests have the best possible experience.I am delighted to hear that you had a wonderful stay at our hotel and that you found the decor and cleanliness of our rooms to your satisfaction. We take great pride in providing our guests with a comfortable and welcoming environment, and it's always rewarding to hear that we have succeeded in our efforts.We are thrilled that you enjoyed our sipping hour and hope that you were able to take full advantage of the amenities we provide. It was an honor to have you as our guest, and we look forward to welcoming you back to our hotel in the near future.Thank you for choosing our hotel for your stay, and we hope to see you again soon.Best regards,Max O.
by A verified traveler
Posted Feb 2, 2024 on Expedia
Conveniently located in CBD, staff is friendly and vicinity to a lot of cafes
Comment from Hotel Management
Feb 5, 2024 by Max Oceguera Director of Front Office , Hotel Management
Swee Yen,Thank you very much for leaving a review on Expedia of your recent stay at our hotel. We were delighted to read that you had a pleasant experience and appreciate your rating of 4 out of 5.Your kind words about our centralized location near the financial district, restaurants, high-end shopping, and landmarks are greatly appreciated. We are thrilled that you found our location convenient and enjoyable.Thank you again for your review.Best regards,Max.
by A verified traveler
Posted Jan 31, 2024 on Expedia
Free Gin martinis from 5-6p every night. The hotel is in good shape, the staff is great,
Comment from Hotel Management
Feb 5, 2024 by Max Oceguera Director of Front Office , Hotel Management
Joshua,Thank you for taking the time to share your feedback with us. We are thrilled that you enjoyed our complimentary sipping hour featuring our famous Gin martinis and that our hotel and staff met your expectations. We take pride in providing our guests with a comfortable and enjoyable experience, and we are glad that we were able to do that for you. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Max O.
by A verified traveler
Posted Jan 29, 2024 on Expedia
A very lovely hotel.
Comment from Hotel Management
Jan 30, 2024 by Max Oceguera Director of Front Office -GPH, Hotel Management
Jeanine,Thank you for writing a review and giving us a perfect score. We are thrilled to hear that we were able to make your stay memorable and that we met your expectations. At our establishment, we always strive to provide the highest level of service and comfort to our guests, and it is gratifying to receive such positive feedback.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Max.
by A verified traveler
Posted Jan 27, 2024 on Expedia
Friendly staff and good location
Comment from Hotel Management
Jan 27, 2024 by Max Oceguera Director of Front Office -GPH, Hotel Management
Glicelda,I want to thank you for taking the time to share your experience of your recent stay with us. We were delighted to hear that our staff was friendly and that our location was convenient for you. We are incredibly grateful for your excellent rating on Expedia, and it was a pleasure to have you as our guest.Best regards.Max
by A verified traveler
Posted Jan 27, 2024 on Expedia
Always my preferred place to say when I come into
the city for work. Staff is always so great. Highly encourage you to request a courtyard facing room to avoid being disturbed by street traffic but other than that I’ve always had a pleasant stay at Galleria Park!
Comment from Hotel Management
Jan 27, 2024 by Max Oceguera Director of Front Office -GPH, Hotel Management
We appreciate the feedback regarding your recent stay at Galleria Park. It is delightful to hear that the staff has consistently met your expectations and that you encourage requesting a courtyard-facing room for guests who may be sensitive to street noise. We are committed to providing our guests a pleasant and comfortable stay and are thrilled to hear that you have had positive experiences with us. Thank you for choosing Galleria Park as your preferred place to stay when visiting the city for work. We look forward to welcoming you back soon.Sincerly.Max